Today I went to pick up my app order. I was greeted by the best customer service when my groceries were delivered by Hudson. He was friendly professional and delivered a world class customer experience. He also left this on my bag. Brilliant read more

Shaw's - Grocery Near Me - Burlington, Massachusetts

Terrible service to say the very least. They refuse to honor the prices of items as they are listed (whether it's a sale item or a clearance item, just made up some crazy excuse about the clearance item). Just beware while shopping here, especially during checkout that they are charging the proper price, which clearly they don't even honor. read more

Poor excuse for a grocery chain. I went to the store on Ash Wednesday to purchase the Haddock on sale. The display in the fish section was empty of the haddock, looked for someone to ask about any more. That was a lost cause, no one around to help and a sign that said I'm on break be back in 10 minutes. What kind of a business is this? I went to customer service to voice my opinion and was told they only had 1 clerk for the fish/meat dept. That's it for me never again.......I told people as I left and they were going in and some turned around and like I did went to my trusted Market Basket. read more

I needed to do a western union, yes the old way and Georgette and Jan were incredible. Great energy and very knowledgeable. Not to mention the best customer service and kindness. read more

My first visit to Shaw's Market, Burlington, Cambridge Road was on June 26th, I was in the area at Lahey Clinic. I first went into the Ladies Room. It was impecably clean!!!! I have never been in a public store's restroom that was "soooooo" clean. Kuddos to the manager and whoever is in charge of the Ladies Room. Then I walked through the store in search of my items. Very clean store, well organized, shelves were full of stock. I was able to make my selections timely. As I entered the check out line a kindly gentleman offered for me to go ahead of him. I declined as I only had a few items. Then as I entered another check out aisle a female customer insisted I go ahead of her. I said to her, " I wished I lived in the area I'd shop here all the time - the customers are so nice." What a pleasant experience shopping at your Shaw's Supermarket. Keep up the Great Job!! The neighorhood is fortunate to have you there. Thank you, Carol F read more

I just moved to within a mile of this location, big store, very clean, has a bakery ,pharmacy and seemingly well stocked for my needs, however, their prices seem substantially higher than others in the area so I'll drive the extra mile to my previous supermarket. read more

Awful deli. Went to Shaws tonight to grab some roast beef and cheese from the deli. (It was the kind that they prepare earlier). Swiss cheese was FULL of mold. Roast beef was full of gristle and seemed really old as well. Swiss cheese date said it was packaged 3 days ago. I really think they changed the dates. On top of it my son and I are allergic to mold. read more

I just had an amazing experience with one of your employees! Jacob, was my cashier , what a great, smart and friendly young man !! He was informative and helpful with my purchase. It was one of the best experiences I've had in a while considering most places don't have any help !!! This fine young man is an asset to your company. He definitely made my day by being so helpful !!! Bravo Jacob!! You got a great future ahead of you !!! read more

Shaw's - Great kid !!!! - Grocery Near Me - Burlington, Massachusetts

I want to give props to Carlie in the Shaw's Burlington bakery! She has made cakes for my kids birthdays and they are not only tasty by nature but she has put the biggest smile on my girls faces by creating custom designs at an affordable price. Furthermore, I ordered a custom cake for a recent birthday party - a beautiful doll dress style layered cake and when my husband brought the cake home, I realized that the cake was not tall enough for the doll & I almost had a meltdown just hours before the event BUT I took the cake and the doll back to the store and in about 20 minutes she added another layer of cake and decorated it so that it looked like there had never been a problem!!! Over the years, I've always had good experiences and been very happy with the cakes but this heroic event deserves a public ovation! Outside of the bakery, I am always assisted by the evening store manager when I drag in late, tired from work, and just need help finding something quickly. I also like that the aisles are wide and the store isn't so crowded that I feel like I have no personal space or that I have to push my way through. I appreciate that I can find products that are innovative, I'm usually sad to see them go but happy that I at least got got enjoy them for a while. Finally, I always appreciate the nice selection of floral arrangements and gifts. I can always count on driving by my local Shaws to find a nice little something so I don't have to show up empty handed. read more

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Hmmmm The signs aren't anchored to the parking lot. Car window is now broken. The manager apologized. And I hope they do file a claim. read more

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I had an amazing experience with a wonderful young man in produce. His name was Marco. He went out of his way to insure that great customer service was offered to me. Very kind and considerate which is something not often found in the younger generation. Now when I am in produce I always try to seek him out just to say hello. read more

This store is on its final leg. When you enter this shaws location there is something about the atmosphere that is just so bland, maybe it's the apocalyptic nature of the store; it's so run down, always has a rancid odor lingering in the air and the amount of business going on is lacking. Management, specially store director, shouldn't be in a rank of high authority at all but instead are better off being pampered reality TV show stars because they are just a bunch of cartoon characters, terrible service. Here is a tip for shaws corporate; do not build locations that are in between market baskets that are literally 5-10 miles apart from each other, this is why shaws burlington failed and will remain a failure. - written by former employee read more

Think Thin Protein Bars: Market Basket: $1.25 each Wegmans: $1.79 each Shaw's: $2 The rotisserie chicken and popcorn are great though. read more

30 people waiting to pay only 1 cashier.also used sanitation wipes in carriages and where you get carts is always filled with trash. no wonder there is a rat trap at door entrance read more

This review is for Shaw's in Burlington only. I have had no problem at all in the Norwood, Dedham or Cambridge Shaw's in the past years. I went to the Burlington Shaw's. There were few cashiers open and the deli department had only one person working behind the counter so I left without waiting in a long line. The management in this area of the state is not doing their job and not treating their workers well if every Dept. Including fresh veggies or canned foods had no one available for questions. That was the last time I went to that location in Burlington, over a year ago, and I wouldn't go there again. read more

Service here eats it and eats it hard. I've been here all different times of the day. I used to grab my lunch here at least once a week, usually salad bar . Selection there is adequate, fresh fixins and a good variety. Then the dread sets in as I turn the corner to see if they have one, two or no aisles open for service. (No seriously I've shown up there and I thought I walked into some post apocalyptic/ last man on Earth movie) If I've been lucky enough to track down a human I'm greeted with a sigh, no eye contact and the feeling that I'm putting this particular person in a tough spot because they actually have to work. Same person almost without fail every time. Sometimes there's a 10 item or less register open, but that's a pleasant rarity. More often than not I'm behind two full carts at the only open register waiting to buy my salad and water. 2 stars for the quality of food and cleanliness of the store , but negatives for the atrocious service read more

the stock is low in certain high-demand staples frequently. the parking lot almost seems like there's a potential sinkhole developing but idk.. some of the staff members are friendly but one was rude and made a snarky comment to my friend.. would not recommend read more

Great sales on meat (need a coupon), but every time I try to purchase, they are "out" of the item. VERY FRUSTRATING!! NEVER have enough stock. Seems like "bait and switch" tactics to me. At least offer rain checks on these items! read more

The store is clean and they have a good selection but their produce is just disgusting, especially for the high prices. I would rather go to whole foods, same price, for much much better food. I would give them 1 or 0 stars... but I do end up going there for quick things that I forget because it is so close... although I hope they will close and someone else will take over that location! read more

While the prices are still high on most items; considering we have Wegman's and the Market Baskets around have been updated, this store still does well with bakery items and sale items. It is my go to place to buy meat also; but usually what ever is on sale. read more

Large, clean store with well stocked shelves. I have noticed a few people complain about produce. I cannot comment because I don't buy my produce at the supermarket generally. We get that from farmer's markets almost exclusively. Shaw's is a place we go with coupons. Why? Well, they have higher average prices but drop a larg handful of items on sale weekly. This, paired with coupons, means you get super good deals. Better yet, they double all coupons up to $1 and will allow four of the same coupon to be doubled per transaction. Our year to date savings is $250+ (yes, it's February 17 and YTD is from Jan 1) and we have spent around $125 out of pocket. At some other locations we have had checkout workers seem annoyed by the coupons. At this location I can honestly say w haven't noticed that at all. In fact, just last night they went and checked on a price, realized it was an old tag, removed the tag, but still honored the price. They didn't HAVE to do that; the tag clearly had an end date which I didn't bother to check. Wonderful customer service in my book. read more

What good are putting items on sale if you don't have them in stock? This has happened so many times of late.

Perfectly nice grocery store. Good selection of various things. Large cheese and bread selection. Plenty of cashiers open. No lines even though it was busy. Clean, friendly staff. read more

This place needs to be put out of its misery. The store is dirty and disorganized. Do they even check the expiration dates on the food they sell?... I don't think so. The people that work there are nice, but it seems that they are just as frustrated with the poor quality. 1 out of 3 self check-outs work if you're lucky which means you need to stand behind a full carriage or two just to buy a pint of cream. I have been to some Shaws/Stars that are decent, but this one needs to shut down and let a competitor give it a shot. read more

Unbelievably massive. They always have regular and sale items stocked. They have a cute florist area with a good selection of flowers for many occasions. It is always clean and every aisle spacious. I love the salad bar here. It has many options. I love the bakery. Very nice cakes and good selection of breads (french, ciabatta, rounds, loafs, sesame, poppy seed bagels, etc). Wonderful operating hours. Open from 7-11pm everyday except Sunday when it is 7-10pm. Can't beat that on a Sunday evening in the 'burbs! read more

This store is the best in town. It is large, fairly priced, and very clean. The location is excellent. They have a coffee and hot chocolate machine that you can use for 50 cents. Dosen't get better than this. read more

Very disappointed in the deli. The employees need more training on how to adjust the slicers. Sometimes they slice it so thin you can see through it. Other times its so thick you need a fork and knife. Ridiculous!!! read more

I love this Shaws because it's never packed like Market Basket great deals when they have sales everyone is very friendly customer service is very friendly never have to wait in line longer they never give me a problem if I got bad me and I had to return it I would definitely refer people there that have anxiety issues read more

I just want to write and let everyone know how awful my service was here today i had bought 3 things of ice cream I asked the lady bagging my stuff her name is Jackie if she could just put my ice cream in paper bags so it would stay cooler a bit longer not only did she sigh at me, I actually apologized for making her go out of her way. She then took the plastic bags she had my stuff in and dumped them in a paper bag I actually took a picture of what she did I honestly could not make this stuff up! read more

The woman Emily ( I believe), did an amazing job at a cake I ordered. She took my suggestions and did even better. It was really nice to see someone happy and really enjoy doing their job. Her work shows that! It was read more

Market Basket is about 10 minutes away. Prices are significantly higher than Market Basket so Shaws is all about the convenience. I use it when I need one or two items during the week and don't want to deal with the craziness of Market Basket. read more

I go here once and awhile to pick up some items I can't find at MB, Their prices are high and customer service is non-existent , I was in yesterday and apparently they were having problems with the electricity as half of the lights were out ..but not a problem on the two cash registers that were open there was a substantial line at both and of course you get to bag your own groceries or have to wait for the cashier to do it ...I don't understand how they can charge what they do and not hire enough people to take care of the check out ????? read more

There's always some kind of problem here. Can machine doesn't work, not enough cashiers when you only want to buy one thing, automatic cashiers don't work correctly,today I tried to buy salmon in the guy complains that he's got to go find it in the back, too bad Roche Bros. close down the street. It was so much better there read more

I guess I just don't like chain grocers. I have shopped here a couple of times and the produce is not that great, the selection is boring, and the prices are way too high. I don't understand why shaw's doesn't compete with other grocery stores. I can buy my weekly groceries at Market Basket or Trader Joes and save 30%. Just confused. read more

For a chain it's pretty good. It's the only supermarket in the area open 7 days a week and until 11 every night. Still it's a bit overpriced for the quality but the selection of food, floral, bakery and household needs is solid. read more

Went February 25 .Bananas strawberries asparagus all on sale all out of stock, the standard answer is get a rain check! No one seems to care

I want to like this Shaw's. I really do, but no matter how hard I try, I just can't. They have everything going for them too. Clean, large, reasonably organized store in a prime Burlington location in the town center, close to many neighborhoods. Too bad they just can't seem to get it together. First of all, they can be ridiculously expensive, especially if you are used to shopping at the much cheaper grocery chain, "M.B." That being said, you can snap up some pretty decent sales if you shop the circular. I've noticed many people seem to only shop there for sale items. My main issue with them is FRESH food. My kids love a certain brand of chocolate milk. Week after week, it's expired, sitting in the dairy case, waiting for some poor shopper to unwittingly buy it. This is even after a store employee was informed about the problem. Sure, they were apologetic, but next week, still expired! How does that even happen?! What really put me over the edge is they had chicken breasts on sale for 99 cents a pound! What a sale! I grab quite a few packages to stock up. I come home to cook dinner and the chicken is slimy and reeks!! Now I'm stuck with four packages of rancid chicken, unless I bring the disgusting packages back and demand a refund. This is nothing new. My own mother and others have complained about buying rancid meat there. Lesson learned, never buy meat there again. The produce is also a crapshoot. You best be checking all strawberries, blueberries, etc for mold unless you want a surprise when you get home. So tired of that!! I'm sick of paying a premium for bad food. Sure it's convenient, but it's worth the drive to pay cheaper prices for edible groceries. I will say the only bright spot in this location is the Osco pharmacy located in Shaws. Wonderful, helpful employees there from the original Dale pharmacy in Burlington Center years ago. read more

This store is terrible! Most workers are fine and just try to get the job done, and some customer service reps are very nice and helpful, but the overall competence of the store and the unthoughtfulness of the management is incomprehensible! The prices for the items are absurd, and the quality isn't any better than anywhere else! Why go here when you can spend half the price for the same exact thing at market basket!? Insane! I am extremely disappointed, and feel sorry for select workers there as it is hard to find a job these days and they have to put up with the mindless and overarching management. Shop elsewhere! read more

Shaw's in Burlington! Well the store itself is fine, the pot holes getting into this area are ridiculous! Spoke with the store manager today and his response "yeah we knew about it a week ago" And? Maybe take care of the area. Very dangerous spot since it is also the entryway to the drive thru for Dunkin Donuts and the exit for the new bank in the area. Cars have to go around these and soon there is going to be a good fender bender! Quick fix...place a metal plate over the area, they could do it properly when the weather improves. Just saying!!! read more

Once again my family went their to shop ,we wanted one of the cookie platters on sale in the flyer the bakery told my daughter we have the cookies but dont have time to make up the platters .On saturday the day before they told my son oh we dont have those .This seems to happen to us every week at shaws .The employees are not helpfull at all and are very quick to say we dont have something. read more