I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

I've been seeing Shirley for more than a decade, and she is hands down THE best in the business. A…read morebikini wax can easily be uncomfortable, but Shirley is so professional, fast, and skilled that she makes the whole experience completely stress-free. Her room is clean and calming. She really knows her stuff and makes you feel right at home. 10/10 recommendation! I genuinely look forward to my appts because I love getting to chat with her. She's the sweetest!

I've been coming to Shirley for years and now my kids do too. She's amazing! Absolutely love our…read moreeyebrows when she's done and she's the sweetest person. Parking here is great, she's flexible with hours and pricing is good. 100% recommend.

I've been here a few times and I'm actually very impressed by the whole experience. From reception…read moreto wax specialists, everyone is very professional and welcoming. Today my wax specialist was Jackie. She did an excellent job, she was fast, she was thorough and she was very helpful with tips and advice. Thank you ladies! I appreciate you!

I have been coming here for a year now to get a Brazilian wax and I am very satisfied with the…read moreservices they provide here. I was greeted by Daleela and Annalise, who had a kind smile on their face and helped me check in. I then go with my usual whose name is Brooke. She is super sweet and easy to talk. She is also super fast and I'm in and out of there within 15 minutes, including the check-in time. I will be continuing to come here!

Sage is AMAZING!! She does a great job doing Brazilian waxing! Very quick and she's very nice. My…read moretwin sister and I love her!! Will always come here to get our waxing done as long as she's here. The vibe here is very unique and laid back. Love it. Just wish the parking situation was better.

Pretty Kitty is awesome All the girls are very nice&…read moreprofessional! They make you feel very comfortable! Shop is classy & clean!Shop is also very flexible with schedule!!

SUCH A GOOD EXPERIENCE. firstly, i thought the place was new because of how well kept and clean it…read moreis. The cleanliness is next level and essential for a beauty place. I'm used to going to chop-shop nail places for waxing, and they double dip the stick in the wax per person. Here, at the Dollhaus, they throw the stick away EACH TIME it goes in the machine. omg i love it. shoutout Jasmine for taking care of me for almost 3 hours!!!!

I'm quite disappointed with the makeup service provided by The Dollhaus Beauty. The makeup artist…read moredid not use green color correction to properly neutralize my redness, and the lashes did not complement my eye shape. My lip gloss was over-applied to the point that it was dripping and could fully saturate a tissue. This was for my wedding, and I expected a consistent professional standard, especially from a studio like The Dollhaus Beauty. While the booking process and overall professionalism were good, the makeup result itself was very disappointing. Additionally, I was not informed in advance that the $250 service did not include hair styling, which was frustrating given the occasion.

I have been coming to this place for around two years now and love them! The ladies working here…read morealways greet you, no matter who you go to for your services. I especially love Ana. She's my main person. Not only does she do a great job but she's super easy to talk to and is very warm. ESP the extra facial massage she gives after your services - the best!!

My wife has been coming here for years and has generally had excellent experiences. Unfortunately,…read moreher most recent visit was very disappointing. Her eyebrows were done poorly, and we ended up taking her to another salon in Garden Grove to have them corrected. If you decide to visit, I recommend getting to know who will be providing your service. In the past, my wife has received nothing but exceptional service here, which is why this experience was so surprising. Another concern was the payment process. She was told that a new California law requires a 20% tip to be added when paying with a card, and there was also an additional $3.50 charge for debit card users. Had we known about these fees beforehand, we would have brought cash. Based on my understanding, the explanation regarding the mandatory 20% tip did not seem accurate. I am happy to leave a generous tip when service is exceptional, but I do not believe customers should be required to pay a 20% gratuity, especially when they are dissatisfied with the quality of the service they received. While this visit was disappointing, I want to acknowledge that previous experiences here have been very positive. I hope management addresses these concerns to ensure future customers have a better experience.

I've been coming to Glow Wax for about 6 months now and let me just say that May and Melissa are…read morethe best. They both are great estheticians and very knowledgeable. I hardly ever swell or leave with redness. They both are very gentle and the vibe here is positive, like you're visiting your friends. Thank you May and Melissa! Love you both!

May is the best! Just moved to OC and found my new wax girl. Obviously waxing is not necessarily…read morepleasant, but May made it as least painful as possible. She's also very fun to talk to and made the appt go by quickly! For my anxious parking girlies, the lot is pretty big so there is plenty to choose from. Will definitely be back!

Satik and Lilit are truly an amazing (mother-daughter) duo. You can tell how much care and passion…read morethey put into creating a welcoming, relaxing, and personalized experience for clients. They are both incredibly kind, professional, and genuinely make you feel cared for. I'm currently signed up for the Facial Membership and look forward to my monthly facials with Satik. I cannot recommend Satik enough for your skincare needs. Every facial is such a relaxing experience, and Satik has the sweetest, most caring, and peaceful energy. She takes the time to understand your skin, makes you feel comfortable, and creates an experience that feels both luxurious and personalized. Satik truly loves what she does, and that passion comes through in every appointment. My skin always feels refreshed, hydrated, and glowing afterward.

I am SO glad I found Satik. She is amazing. Her expertise is unmatched and she is so kind and…read morefunny! My skin is glowing. It's a beautiful spa in Old Town Tustin and Lilly at the front desk is great too. Highly recommend!

High quality waxing treatment! Sherri is the best not because she makes you feel incredibly…read morecomfortable but because she's quick and occupies you with her amazing stories. Im usually very sensitive when it comes to waxing but her quality of wax and techniques make it extremely tolerable. I know waxing can feel intimidating but truly if I could keep her a secret I would. However everyone deserves a Sherri in their life.

Sherri provided an amazing experience. She was professional, personable and provided a detailed…read moreservice - always checking in about the temperature and making sure I was comfortable. Even though I was a first time customer, it felt like she had been waxing me for a long time. I can't wait to go back!