My friend recommended me to get sugaring here for the first time & I've never looked back! I've been going for 2 years now and come in on an as-needed basis, usually every 3 months when there is a 20% off deal or promo. I used to book Connie but they've gone through a few staff changes and interior renovations, so now I book with Lesly. I'm pretty sensitive but she has catered to all my needs and is so fun to talk to. Ofc, I can't escape all the pain but she tries to be as gentle with me as she can & do it in smaller patches. I really appreciate her attention and care! The entire staff is super nice and are understanding even when I'm running 10-20 minutes late due to traffic! I always text or call to let them know. The one time I ran pretty late, they offered to reschedule me on a different day at no extra cost, or see me after their current appointment was over. I chose to wait since I was already there. They treat their regulars so well, so I highly recommend :-) PSA: Only metered street parking or parking garage straight across! It's pretty easy to find a street spot on a weekday but tougher on the weekends. Make sure to come early to account for parking & traffic! read more

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my daughter's brows. I'll be visiting soon and bring my Aunt for a visit as well read more

I actually recommended Downtown Sugar to a neighbor last night! Thank You for your awesome service! It's great to have this service in Santa Ana. read more

I have to give a little back story but it is relevant! If you want to skip to the part of the review about the actual service just skip to the " *** ". Earlier this week I had my sugaring appointment. I arrive to the Brea location and I get the text to respond that Im there. I respond and Im waiting patiently for someone to open the door. Im looking at the window and am noticing there are no hours posted for Sunday (the day I went). Hard to see but then I notice all the lights are off. Weird?? I look back at my texts and see that I booked for the Santa Ana location and not the Brea location. THEN I call the Santa Ana location and Lesly picks up. I told her I was at the wrong location and asked if she would still take me if I came right now and she said yes. My original appointment was at 12pm and she said she can squeeze me in at 1245pm. THEN I drove to the Santa Ana location. Thank goodness she said 1245pm because I got there at 1230 driving around looking for parking. I had never been in that area before. ***The door is unlocked and I go in and I am greeted by Lesly. She told me where to go and to prep myself. Now, I will say the room I was in had a weird smell. Not a nasty smell but like an old building smell. Lesly gets to sugaring me and honestly the pain level was 2-3/10. Also, Lesly is so cool. Professional and flexible. It really felt like a friend was servicing me. We talked about the world cup, Love Island, and others things I can't remember because I took too long to write this review! I was out of there within 15 minutes. She also recommended me a coffee shop as I asked her what was good in that area. This location is really out of the way but honestly I would probably come here again just because of the service! read more

Lesley is the best. Quick, professional, kind! She also pays a good amount of attention to make sure it's as pain free as possible .Easy to make appointments. read more

I've never sugared or waxed any part of my body before, so I was a little nervous going into my Extended Bikini appt. All the nerves and jitters went away with how welcoming Jasmine was! She explained what I needed to do, how to position myself. And even explained the process of sugaring as she was actively sugaring! Her ability to keep the conversation going helped take my mind off of the first-time pain as well. I also appreciated her after-care advice. I had such a great experience that I decided to make another appointment for Lower Tummy are with Lesly later that afternoon. Just like Jasmine, Lesly was friendly and helped me feel comfortable. Funny enough, I decided to make a THIRD appt later that afternoon to get my eyebrows done by Jasmine, haha! I was originally going to get them threaded someplace else, but wanted to give sugaring a try. It was waaaayyyy less painful then threading tbh. read more

Downtown Sugar - Sugared Brows by Jasmine - Skin Care Near Me - Santa Ana, California

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Lesley is amazing.She's fast I was in and out of there. I love getting sugared by her. She's nice and thoughtful.

My best friend has been getting on me about trying out sugaring, so I stumbled upon this place and I'm so glad I did!! Since I was brand new to this, my girl Jasmine explained all the benefits thoroughly and walked me through each step with ease. She answered all my questions and made me feel super comfortable right away. The studio is clean and professional. Before each appointment, you can set your stuff aside, grab a stress ball (love this detail), and they give you a wipe so you can freshen up. You also get plenty of time to get situated, which I really appreciate. Parking is easy -- lots of street parking, plus a nearby structure and lot if you'd rather go that route. Overall, such a great experience. I'll definitely keep coming back! read more

Great customer service, friendly and made me feel comfortable! Jasmine kept a good and engaging conversation with me! The environment was very clean and cute. I made my appointment online and I got the day and time I wanted , no issues read more

BOOK WITH LESLY!!! I just left my appointment and it was the most painless experience I've had being sugared. She is super nice and knows what she's doing! I dread getting sugared because of the pain but my thoughts on this just changed after seeing her. Thanks Lesly! read more

I had a great experience at Downtown Sugar! The quality of the sugaring service was amazing, and my skin feels incredibly smooth. The vibe of the studio is so clean and relaxing. Highly recommend! read more

Great service! Jasmine was laid back, Normal and kind. I felt very comfortable and it was not very painful unlike other places I've tried that were traumatizing. read more

Jasmine was sweet, knew what she was doing, talked me through everything, made conversation, kept checking in on me making sure I was ok. I've had other bad experiences, but I could tell Jasmine knew exactly how to wax without the extra pulling and unnecessary pain. She gave me a clean brazing with my triangle strip just how I like it. read more

The experience was great with Leslie. I had "sugar waxing" before but had a bad experience. This experience was great. Almost no pain and easy. No awkward positions. Leslie walked me through the whole thing and was very pleased with the outcome. read more

I got my sugaring done with Victoria and she was nothing short of amazing !I understand now all the good reviews . The place is very clean and really girly and cute too , Extra points for having a Nespresso machine ! Definitely will come back ! read more

Thinking about getting waxed here? Don't second guess it. This amazing storefront is an absolute gem you won't regret trying! I've been getting a Brazilian done here and once went somewhere else as a last minute resort. It was not the same. I instantly knew this was the spot for me. I've been going to Connie and she is just fabulous! Seriously couldn't ask for a better sugarist. She is so easy to talk to and so informative, she makes you feel like her friend. She game me tips for after care which I appreciated. My main focus was her attention to detail. That went a long way for me. Got to say I'm more than happy to be a regular here. read more

My cousin introduced me to Downtown Sugar back in 2019 and ever since then I've been going to Georgiana for my Brazilian sugaring needs. Even if this is out of your comfort zone, Georgiana knows just how to make you feel at ease. She is sweet, professional, and super quick! I'm in and out within 20 minutes. :) read more

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Great service felt absolutely no pain my girl jasmine was amazing! Definitely recommend this place

The service was great and the staff was very informative and was walking me through every single step with patience and care

Please please please come get your lash lifts done here ! The staff is great . I have been getting my lashes done by Connie for the past few months and I cannot recommend her enough. read more

Downtown Sugar - Lash Lift - Skin Care Near Me - Santa Ana, California

This is our second time getting our facials with Downtown Sugar. The whole team is amazing and pay attention to detail. We wanted to take care of our skin and also relax. We winded down forsure and got the zen we were definitely looking for both visits. 110% going back to Downtown Sugar for all our future facials. We've gotten the Hydro facial, and The Ritual. HIGHLY recommend The Ritual, it's a great reset to the face, and bodies whole energy. Me and my partner both have high stress level jobs and we are always excited to pamper ourselves and let the gals at both locations treat us with their MAGIC. We went yesterday 11/29/2024 and celebrated our 7 year anniversary by both of us getting The Ritual (again, told you we LOVE IT)! Nice rest and relaxing time to honor our anniversary. Thank you Ana for always taking such great care of us. As always looking forward to our next booking. read more

Downtown Sugar - Post facial GLOW. - Skin Care Near Me - Santa Ana, California

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Once again! They didn't disappoint me! I went to a new Sugarist name Lesly, she's awesome, did a good job with my Brazilian sugaring. And loved it! So will go back to her! :) read more

If you are a first time brazilian person, I highly recommend getting sugared especially with DTS. They are so gentle and professional. I was scared for my first time but they did everything to put my mind at ease and gave me all the steps in what was going to happen. The shop is clean and cute. They give you time to freshen up before hand which is helpful if you're short on time and coming from work. Cannot recommend this place enough. read more

Connie is just amazing! She is present and engaged, both my daughter and I love her. My daughter is super sensitive so I love that she demonstrates gentleness when doing her eyebrows. read more

Downtown sugar is AMAZING Space is so cute & pink and very clean Staff is friendly and sweet I've been sugared by two different girls here & they were both careful and professional. I love the online booking system it makes everything easier and they send you reminders to your email so you don't forget... cause I always do haha. Pricing is a bit high BUT WORTH IT. read more

The girls were very friendly. My underarm wax was fast and efficient. I love the pink rooms. Very nice lovation.

Some people are in search of a sugar daddy, or a sugar mama, I can finally say that I've found my sugar girly! Leslie was so gentle and really took her time. She was so easy to talk to which really help with easing my nerves. Her techniques really alleviated any discomfort. read more

Georgiana is always amazing and manages to keep me at ease and comfortable during every appointment. She talks to me while she's working and takes the time to explain every step thoroughly while she's working. read more

Maritza did my Brazilian and it was amazing. She was sweet and made me feel extremely comfortable. Best part, it was painless! Though, I'm not new to sugaring or waxing, it's always a bit unsettling having someone new exposed to such a personal area. I will definitely visit her again. Daisy did my brows. I am beyond picky with my brows. I knit pick everything and she absolutely killed it. She also was extremely welcoming. She asked me questions to ensure I loved the outcome. After the service, we looked at the finish product and she explained to me what she did and why she left certain hairs. Thank you both for making my experience great. I will be sure to come back and see you girlies. Reason for the 4 stars and not 5: Only downfall, the parking isn't fun. Plan to be early and make sure you have change for the meters. The open lot and structure try to charge an astronomical amount for a 40 minute service. No thank you! read more

I love downtown Sugar!! The space is so inviting, cute, and cleanly. I recently started coming here for their Brazilian waxing services because a friend recommended them as she gets her eyebrows done here. I'm so happy my friend recommended me Downtown Sugar! Connie was my service provider and she is outstanding! She makes you feel comfortable, safe, and relaxed. I've been to other sugaring places but nothing compares to the customer service, client care, and aesthetics of Downtown Sugar! read more

What would I do without Ana, i don't know. She is so kind and genuine and the staff and vibe here always makes me feel at ease. It took me a long time to find the right place for hair removal--went through painful, even rushed, and unsatisfying experiences until I finally found DT sugar. You can tell how thoughtful Ana is in the way she sets up her space and it shows in the service here. read more

i have went here twice and the first time it was pretty good but the second time was not so great, the lady was nice i just didn't like the results of my eyebrow tint and shape and when i tried speaking up about it at the end i asked if i could get them thinner because i don't like my eyebrows thick and she just said it was just the tint but i could tell it wasn't, she didn't ask if i wanted them thick so im not sure where she got that i wanted them thick because the shape i came in with was pretty thin. i just had higher expectations since my first visit i was pretty happy with my eyebrows, just overall disappointing read more

My first time getting sugared! Amazing! Victoria is super sweet, kind, great conversationalist and great energy! I have been getting waxed for 10 years and will never do it again.. live the location, place is super clean, cute and very pink! Love it read more

I've been coming here for a few years now. The prices are fantastic, the staff is so kind and knowledgeable, and they also have high quality after-care/between-care products. If you've thought about waxing, definitely consider sugaring instead! read more

I love coming here to get my private area waxed/sugared! I usually go to Connie, but her schedule always intervenes my work schedule so I went to a new sugarist name Daisy, and she's the best! She's very easy to talk to and always instructs me when to breathe when she's ready to pull out the sugar ! It was painful! But worth it! So I love this place! Very clean and organized and the sugarist girls are phenomenal! read more

Connie is nothing short of amazing as a skin care specialist. Her attention to detail in taking care of my skin was wonderful. The platinum hydrafacial is the way to go. read more

I don't go with anyone consistently since my schedule can be all over the place. Every time I've gone it has been a great experience, they really make you feel comfortable and do a great job. I get the Brazilian and I am never disappointed. The rooms have a relaxing vibe and they're simple and cute. read more

The service was excellent. The treatment outcome looks amazing my sugar knows what she is doing and is super professional. Walked me through it he entire process and made me feel super comfortable. I'm addicted to getting sugard. read more

Lesly did a great job and really made me comfortable with my visit by talking to me and distracting me so I wouldn't think about the sugaring part haha. It was definitely a great vibe to be there. The place is super cute and like that they have good prices. Definitely recommend it! read more

Victoria L. was really welcoming and professional and outgoing. She made me comfortable and was gentle and quick.