1. Skinn Lab

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Santa Ana, CA

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Skinn Lab

5.0 (11 reviews)
Closed • Closed

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Services - Skinn Lab

Sugaring

Acne treatment

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Recommended Reviews - Skinn Lab

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1 year ago

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2 years ago

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8 months ago

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Emma M.

Thank you so much for trusting me!!

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Emma is amazing! So informative and sweet. Makes you feel so comfortable! Will be booking again :)

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2 years ago

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1 year ago

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Emma M.

Thank you so much! Love having you guys come in!

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Ask the Community - Skinn Lab

I want to wax underarm tomorrow, How much is it?

It is $20 for an underarm sugar!

View All 2 Questions

Review Highlights - Skinn Lab

“Sugaring can be scary but Emma is super gentle, patient and makes it as pain free as possible.”

Mentioned in 10 reviews

Read more highlights

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Eve & Adam Sugaring Studio - An amazing skin transformation of our client Celi.  This took 3 months to achieve with our microderm/peel combo treatments.

Eve & Adam Sugaring Studio

4.8(209 reviews)
1.9 mi
•$$

A friend of mine referred me to this place. Before today, I'd normally get my waxing done at…read moreEuropean Wax Center. But after my appointment today with Aly, I don't think I'm ever returning to European Wax Center. Aly was extremely knowledgeable/informative about the whole process, clearly explaining the benefits of sugaring over waxing. She was also extraordinarily considerate, often asking if I was doing okay after every pull. Never have I ever had a more relaxing brazilian/underarms/nose/ears/facial hair removal procedure than today. This is definitely my new go-to place from now on.

I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

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Eve & Adam Sugaring Studio - 1609 E Chapman Ave. Orange, CA 714-602-6120

1609 E Chapman Ave. Orange, CA 714-602-6120

Eve & Adam Sugaring Studio - We specialize in Brazilian sugaring, brow shaping and full body hair removal.

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We specialize in Brazilian sugaring, brow shaping and full body hair removal.

Skinn Lab - sugaring - Updated November 2026

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