I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

I did my lash lift with Lizzy and it was great. I was nervous because it was my first time ever…read moregetting my lash lift done. She did a great job my lashes, I was happy with the results. She's very passionate about her work. Her studio is very calm and she is friendly. Can't wait to do my lashes again in the future.

Love my girl Lizzy, we have the best convos and I always leave feeling like a new woman honestly,…read moreshe is also the sweetest soul. I haven't been back in a while (bc life) but I realized I've been going here for so long and have never left a review to support her and her biz .

My mother in law and I were looking for a place to get a facial when we found Kawehi skin. This is…read morea lovely, lady owned, skin care boutique located at a strip mall just east of UCIMC. Several staff were on duty so we could have our treatment simultaneously. The room I was in was cozy, clean and somewhat feminine; with draping curtains around the comfortable, padded table. I was provided a bolster which Karen placed under my knees. She had noticed my grimace when I stood earlier and knew my back hurt. The facial lasted an hour. I can't tell much about it other than three points. 1- I was coaxed into a hypnotic state. My body relaxed and mind gently observed. 2- I felt nurtured and pampered. 3- my skin feels fabulous. The experience was comforting and oh so enjoyable. Kay was pleased by her care from Mary. She remarked at the pleasure of not being offered to purchase product. I have to agree. Critical feedback: I was asked 4x how I learned about the spa. When I made the appointment, when I checked in, on the intake form, and by my clinician.

With California Winter, heavy winds and firey pollution, I felt like my skin was at an all time…read moredry. So I desperately searched Yelp for "facial" and found Kawehi Skin by work so I called to make an appointment and they were able to fit me in after work on a Friday night. I arrived early since you typically have to fill out a questionnaire prior to facials. Sandy, the owner, was my esthetician. My appointment was for 4:30pm but her previous client wasn't done until 4:40pm and then we chatted a bit about my options until about 4:50pm since they had no menu and their website is a bit outdated. She explained to me that Kawehi Skin is a customized experience so she usually looks at her clients' skin and then discuss the recommendations and let the customer decide how to proceed. I communicated that I would prefer a menu so I know what I am paying for, but at the same time I can tell Sandy was very caring and was being genuine about her service. I felt very conflicted since I usually like things defined. But she reassures me that the business is transitioning to new menus and they will completely revamp their services soon. So we proceed with my facial and my skin was definitely dry. We did 2 cleanses, steam, enzymes to digest the dead skin cells, a calming mask in parallel with a shoulder massage, microdermabrasion, and then moisturizing drops at the end. This was about an hour for $95. Sandy mentions that the services here aren't timed. In theory it is sweet that they take all the time they need on the client... but in practice that means they can be running late to their next appointment. For the record, the value was really fair for the services and upgrades I decided on. Also there is a sign out front that says "Credit Card transactions are subject to a 2.75% fee." I don't mind paying a fee, but I wished someone would have mentioned it prior so I could have went and got cash. And also I did not like a percent. It's fair to me if the business charge the flat rate that the bank charges them -- but I like advanced notice. I asked Sandy if a debit card counts as a credit card. To her credit, Sandy did not charge me the transition charge since it was my first visit. I'm not taking away any points for this since my fee was waived, but I feel like it is important for the business and patrons to be aware. Sandy was very sweet and I enjoyed her service. They are super close to work and the prices are fair. However I can't give them a 5 star when my appointment start time was late and the menu and prices are so undefined. I plan to come back when they have their menus up and business model revamped. I would be more than happy to give them that 5 stars when they earn it.

I recently went to Beauty by Maritza for a facial and absolutely loved my experience! Her office is…read moreso cute, cozy, and welcoming. I was honestly long overdue for a facial and my skin really needed some TLC. Maritza was so gentle and made me feel comfortable throughout the whole appointment. When I left, my skin felt so clean, refreshed, and rejuvenated, and it had the prettiest glow! I could immediately tell a difference. I'm so happy I found her and will definitely be going back. Highly recommend Beauty by Maritza!

Found maritza on Groupon, she was so great when I told her my skin concerns. She adjusted as needed…read moreand it was a great facial. She was gentle and thorough! Easy to find location with plenty of parking

I had a wonderful experience at this skincare salon! The staff was very professional, friendly, and…read morewelcoming. The salon is clean, beautiful, and has a relaxing atmosphere. I felt very comfortable and well taken care of. Highly recommend!

Loved coming here for my facials! I've been twice already and each time Olga does an amazing job…read moreand leaves your skin glowing for days. She'll also take a look at your skin and give certain recommendations for you. Will definitely we coming back (:

I had the most amazing facial yesterday and I cannot recommend her enough! From beginning to end,…read morethe entire experience was relaxing, professional, and absolutely worth it. She took her time, made me feel so comfortable, and my skin looked and felt AMAZING afterward -- so fresh, clean, hydrated, and glowing! You can truly tell she loves what she does and puts so much care into her work. She is seriously the best! If you're looking for someone who is knowledgeable, gentle, professional, and will have your skin looking beautiful, BOOK WITH HER! You will not regret it. 10/10 highly recommend!

I booked a last minute facial with Darlene. I'm so glad that she was able to squeeze me in to her…read moreschedule. I had mentioned to her that I had recently been diagnosed with severe TMJ. She provided me with a Buccal massage and really took her time to make sure my tension level was reduced. She checked in throughout the service to make sure I was comfortable and truly customized everything to what I needed. The Buccal massage helped so much with my TMJ pain, and I left feeling both relaxed and relieved. She was kind enough to even throw in a head massage to relieve my headache from the TMJ. You can tell she genuinely cares about her clients and their results. I'll definitely be booking with her again! Thank you so much Darlene

Literally the best in the business. Melissa is awesome. She…read moreanswers all your questions regarding skin issues and recommends amazing products for the skin. 100% recommend to anyone looking to get a facials. *Bonus* her studio smells so good! and it's so relaxing!.

Getting pampered by Mel is an out of this world experience. I feel safe and heard, when I express…read moremy concerns about my stress breakouts she takes what I have to say and formulates a plan specifically for me and my sensitive skin. The vibe in her room is relaxing and inviting. The music and freshness is the best. I always leave here completely refreshed and so happy with my results! Thank you Mel!!

I had a facial with Debbie and she was amazing! I felt so much better after leaving her. She not…read moreonly gave me a great facial but she gave me many beneficial suggestions for other skin care treatments and methods. I highly recommend Debbie!

i've only had a couple facials in my life so I was a little skeptical going for this one, a gift…read morefrom my daughter. But then I met Debbie, who was most pleasant and very experienced and professional. She performed a wonderful facial for me that helped my aging skin glow like it hasn't in a long time. Also got a foot massage--A little bit of heaven. Debbie is very good at her job and very knowledgeable and I felt like a new woman leaving that place! I plan to make this a regular part of my self-care regimen. Thank you, Debbie!