I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

I have to give a little back story but it is relevant! If you want to skip to the part of the…read morereview about the actual service just skip to the " *** ". Earlier this week I had my sugaring appointment. I arrive to the Brea location and I get the text to respond that Im there. I respond and Im waiting patiently for someone to open the door. Im looking at the window and am noticing there are no hours posted for Sunday (the day I went). Hard to see but then I notice all the lights are off. Weird?? I look back at my texts and see that I booked for the Santa Ana location and not the Brea location. THEN I call the Santa Ana location and Lesly picks up. I told her I was at the wrong location and asked if she would still take me if I came right now and she said yes. My original appointment was at 12pm and she said she can squeeze me in at 1245pm. THEN I drove to the Santa Ana location. Thank goodness she said 1245pm because I got there at 1230 driving around looking for parking. I had never been in that area before. ***The door is unlocked and I go in and I am greeted by Lesly. She told me where to go and to prep myself. Now, I will say the room I was in had a weird smell. Not a nasty smell but like an old building smell. Lesly gets to sugaring me and honestly the pain level was 2-3/10. Also, Lesly is so cool. Professional and flexible. It really felt like a friend was servicing me. We talked about the world cup, Love Island, and others things I can't remember because I took too long to write this review! I was out of there within 15 minutes. She also recommended me a coffee shop as I asked her what was good in that area. This location is really out of the way but honestly I would probably come here again just because of the service!

My search is over... My electrolysis retired (used blend…read moremethod). I have tried 3 others in the area and I wasn't completely satisfied with my results. I called Natsuko once before after reading her glowing reviews, but she wasn't taking new clients at the time. She was super nice and was trying to advise me on where else to go. I happened to call a year later, Natusko remembered me and had some openings. I have to say I am very pleased with my results! She does not use the blend method that I'm accustom to which is fine because I noticed that some of my problem spots weren't returning as quickly with blend and I didn't break out like I have in the past from another method. Her office is in a small cute, clean space. I highly recommend her for your electrolysis needs. Natsuko is very nice and accommodating.

Fantastic service. Recommended this place to all my friends for electrolysis. I had my underarms…read moredone and was very happy with my results.

Obviously I don't have photos from inside of the spa, since that wouldn't be appropriate, but the…read moreteam here was excellent. I got an hour long full body massage and it was delightful. They were able to accommodate me last minute, which I really appreciated. As the parent of a new baby my back was destroyed from various carrying and consoling over the past 10 months. This was the first massage I've had in a while where the pressure was so solid I had to ask them to lighten up. I much prefer that to having to constantly ask for more pressure and feeling like I'm not getting the most of my massage. But at relax I always leave with that "it hurt so good" feeling. Definitely will be back!

I've been to numerous foot massage/body work spas and this was completely unprofessional and…read morebizarre. The person giving the massage seemed untrained and ended up bruising my neck due to vigorously rubbing up and down as if to generate heat on my back and neck. There was no care in trying to create a relaxing environment as the door was opened and slammed shut 4x times to retrieve hot towels. The massager's phone also went off two times with her ringtone on and she picked up both times while trying to massage with one hand. I could go about so many things that were uncomfortable (at times straight painful) and lacking in professionalism and care. Total waste of time and money and I honestly have no clue how they are in business. Truly appalled at the experience.

I have been coming to Sage for all my waxing for several years. Sage is really wonderful. Sage is…read moreon time and she always does a superb job! Oh my, very sorry but I typed in Jade originally and I meant Sage! Sage is the aesthetician that I see! Thank you for understanding my error!

I arrived two minutes late and felt like I was being looked down upon by the front desk girl for…read moredoing so. So my appointment started off on the wrong foot My wax was then done by Kaitlynn, and the conversation during it felt very uncomfortable. I felt judged when talking about my family (she asked questions about them) due to her tone of voice, and the wax felt very rushed. When I got home, I saw that she missed a couple spots which is obviously very frustrating. I will not be coming back.

Went to Skin and Body Care. Awesome massage. They offer massage to couples. Great to bring wife,…read moregirlfriend, or .......

If I could rate this zero stars I would. The Sign on front of building says foot massage in big…read morewriting. I go in looking for a foot massage only and they want payment up front for services not yet performed, weird!! I paid $40 bucks for one hour which everyone else around is less but I needed my feet rubbed really bad as I stand all day on them. The lady rubs my shins from 8:40pm til 9:15, I stopped her to tell her to rub my feet which is what I'm paying for and she says she doesn't understand. After spending about another 5 mins in there another lady that originally greeted me says ok, feel good all done. Now I'm confused as to maybe I had the wrong body part to rub when I walked in here. So charged me $40 for 35mins which was supposed to be an hour and didn't even get a real massage. Be careful approaching this place people it's a rip off or it's really what most parlors are supposed to be!!

I have been coming to this place for around two years now and love them! The ladies working here…read morealways greet you, no matter who you go to for your services. I especially love Ana. She's my main person. Not only does she do a great job but she's super easy to talk to and is very warm. ESP the extra facial massage she gives after your services - the best!!

My wife has been coming here for years and has generally had excellent experiences. Unfortunately,…read moreher most recent visit was very disappointing. Her eyebrows were done poorly, and we ended up taking her to another salon in Garden Grove to have them corrected. If you decide to visit, I recommend getting to know who will be providing your service. In the past, my wife has received nothing but exceptional service here, which is why this experience was so surprising. Another concern was the payment process. She was told that a new California law requires a 20% tip to be added when paying with a card, and there was also an additional $3.50 charge for debit card users. Had we known about these fees beforehand, we would have brought cash. Based on my understanding, the explanation regarding the mandatory 20% tip did not seem accurate. I am happy to leave a generous tip when service is exceptional, but I do not believe customers should be required to pay a 20% gratuity, especially when they are dissatisfied with the quality of the service they received. While this visit was disappointing, I want to acknowledge that previous experiences here have been very positive. I hope management addresses these concerns to ensure future customers have a better experience.

I've been seeing Shirley for more than a decade, and she is hands down THE best in the business. A…read morebikini wax can easily be uncomfortable, but Shirley is so professional, fast, and skilled that she makes the whole experience completely stress-free. Her room is clean and calming. She really knows her stuff and makes you feel right at home. 10/10 recommendation! I genuinely look forward to my appts because I love getting to chat with her. She's the sweetest!

I've been coming to Shirley for years and now my kids do too. She's amazing! Absolutely love our…read moreeyebrows when she's done and she's the sweetest person. Parking here is great, she's flexible with hours and pricing is good. 100% recommend.

Just finished my laser session and i'm so happy how kind and helpful everyone was! Taylor did my…read morehair removal and she was so sweet and super quick! I love her technique and how informative she is! I also want to point out how amazing Luciano is! Omg he is one of the sweetest and most passionate people i've met! Right off the bat he made me feel so comfortable and once my session was over he was helping me figure out my maintenance sessions and he was so understanding as to why I couldn't do it right now. Definitely calling him back when the time is right! Thank you all so much for the best service!

**Extremely Disappointed - Poor Results and Customer Service**…read more After my second session, I was advised to switch to a different location with a supposedly more powerful machine. I followed through and completed three more sessions at the new location, but saw absolutely no improvement. Frustrated, I decided to try another company -- and after just one session with them, my tattoo is already about 50% lighter. I reached out to LaserAway about the lack of results and was only offered store credit for the four sessions, which is unacceptable. Getting a callback has been a constant struggle, and the customer service has been among the worst I've experienced. Do yourself a favor: save your time, money, and energy. I would not recommend LaserAway to anyone based on my experience.