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Marjorie's

5.0 (2 reviews)

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Lowe's Home Improvement - I couldn't even salvage this if I tried.

Lowe's Home Improvement

(104 reviews)

$$

I have liked Lowes. I do mostly find the in store experience positive. Like when I buy paint, or…read moreneed input on a product. I recently bought a washing machine from Lowes, end of September. I didn't purchase their support package. The delivery , this is the third time, was less than stellar. Within 2 months the washer died. I called Lowes. Not helpful. I called Whirlpool who was very helpful. Got a service guy to come out. Turns out the install by Lowes contractors was done incorrectly. This caused the eventual failure of the machine. The value now is reduced significantly. I have now been without a washing machine for 3 weeks. Hopefully they can fix it today.

Buyer Beware Framingham MA…read more On May 26th, I purchased a refrigerator along with delivery, haul-away, and a 5-year service plan--totaling $2,081.03. On delivery day, the crew refused to bring it in, saying it wouldn't fit through the doorway (which is 31.5" wide--fridge was 29.5" with the doors off). Instead of trying, they left with it still on the truck. I went to the store that same day to ask for a refund and noticed two other couples at the counter describing the exact same issue. When the sales associate, Ed, finally acknowledged me, he muttered "I guess I won't be getting lunch today," then told me that no action was needed on my part and the refund would "happen automatically" once the fridge returned to the warehouse. That didn't sit right with me, so I followed up. The next day I called customer service. Princess was kind and clarified that I did, in fact, need to request a cancellation--and she helped me file an urgent cancellation case. Since she couldn't issue the refund herself, I returned to the store. Christian at the return desk was polite and helpful, showing me the documentation that it was "in process." A couple of days later, I received an email showing I'd been refunded $1,831.06, but this did not include the $249 service plan, $50 haul-away, or $29 delivery fee. After four more phone calls, I was told I could pick up the $249 in cash and would receive the $50 as a credit to my card. When I picked it up, I got the $249--but the $29 was issued as store credit, not a refund. I asked for this to be corrected. Katie, the assistant store manager, told me: "I wasn't part of the original sale so I can't do anything about this." When I asked to speak to someone who could help, she became visibly annoyed and said, "You can call George tomorrow or customer service." I asked her to call for me--she handed me the phone and then walked away for 40 minutes. Katie was rude and dismissive. Thankfully, Melita from customer service was professional and sympathetic. She managed to get the $50 refunded to my card but couldn't fix the issue with the store credit. She tried calling the store multiple times on my behalf but kept getting disconnected. She assured me someone would call within 24 hours to resolve it. As of now, that still hasn't happened. This experience involved four separate transactions to get one refund, multiple trips to the store, and hours on the phone--all for a product I never even received. While some staff were kind and helpful (Princess, Christian, Melita), the overall process was chaotic and unnecessarily difficult. I don't typically leave negative reviews, but this was exhausting. I would strongly recommend caution if you plan to purchase large appliances here.

Marjorie's - homeandgarden - Updated May 2026

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