Stopped in for a little shopping after seeing an afternoon movie. My wife and I walked around the store looking at items and were not acknowledged by the seated staff for the ten minutes or so that we were browsing. My wife picks up a shirt that I had tried on and takes it to the back of the store where the sales desk resides.
Two young men and a young lady are sitting at the desk. One of the young men asked if we needed to try the shirt on. My wife let's them know that not only did they fail to acknowledge us in the store but that I had also tried on the shirt, unbeknownst to the store staff.
The young man "helping" us goes by Aiden. Once the transaction was completed he asked which of the two bags we would like. We made our selection and this is where things got weird.
Aiden began to wad the shirt up into a ball and stuff it into the rather small bag. I asked Aiden how long he had been working at Marine Layer and he responded by saying "why are you insulting me". I explained to Aiden that I simply asked how long he had been working there because most sales associates would fold a garment to put into a bag, not wad it up into a ball. I held my hand out, gesturing for the shirt which Aiden handed to me as he said "you're pissing me off".
Excuse me?
I just paid $168 plus tax, for a shirt that you chose to wad into a ball, and that's the response I get?
Immediately asked for a refund.
It took 30 minutes to process a refund.
I asked the second young man if he worked at the store to which he replied "no". Not sure why he was sitting there, at the desk, with the staff but he was.
I asked Aiden for contact information for a manager. Aiden reluctantly gave me a business card with store manager Bre's information.
The young lady onsite must have been a manager of some sort, after making some excuses she did in fact apologize for Aidens actions.
I called Bre before leaving the store and her voice mail picked up but I was unable to leave a voice mail message as her voicemail box was full.
Oddly enough, Bre was on the phone with the store associate during the thirty minute refund debacle but I figure its Sunday, maybe it's her day off.
Called two more times on Monday with the same results. Voicemail box full. read more