2/4/21
I entered the store right after another person. The first person was greeted and then shortly after picking something up was asked if he wanted to start a fitting room. I was also holding an item and was given no such offer or greeting. He was then given the promotion whereas i still had not received engagement at all. i proceeded to walk the men's section with two items in hand meanwhile two young girls walked in the store and were greeted warmly and told the promotion by both of the associates working right after one another. In short, they left after trying on one dress. Briefly after, the associate with the leather jacket i assume is the present manager, immediately engaged a customer that walked in the door and proceeded to help him find a wallet, made friendly jokes and conversation about his day plans. At this point, I have been waiting in line to be checked out with three items during this time to see the entire exchange. She then proceeded to check him out for his purchase and leaves the counter for the UPS delivery worker. The other associate asked me if i was ready to check out in a confused tone when i am and have been waiting in line to do so prior to the wallet purchase. She proceeds to do so with no conversation. Benefit of the doubt, she sounded like a newly hired associate from the conversation i overheard initially so the assumed manager should have been shadowing her more to coach her more. The assumed manager then finally engages with me with minimal conversation in surprise that i was purchasing something. normally, i do not receive engagement within 10 minutes but i really love the company so i continued to purchase what i found. this visit was highly disappointing especially being a former stylist of the company under the management of Danielle Garcia from 2015-2017 in Cabazon, CA. i have rated this the lowest possible because of the absolutely unacceptable customer/client engagement due to experience in the company. read more