I've rented from this location several times and have always had a great experience. Pam and Jerry…read morewere incredibly helpful when I was moving and needed a car, including multiple extensions. They're knowledgeable, efficient, and truly go above and beyond. I highly recommend renting here, they've got you covered!

Jerry at Avis was someone to trust and talk to about best deals. I felt cared for and during…read moresupported during the time of stress and urgency.

I recently rented a car from Enterprise in Marina del Rey, and Matt was the one who helped me out…read more He was genuinely friendly and easy to work with. I had originally booked a 1/2-ton truck, but it wasn't available on the lot. Instead of making it a hassle, Matt called me right away and offered a minivan with similar cargo capacity. It actually ended up working even better for what we needed. That kind of quick thinking and customer service really stood out. I'd definitely come back to this location for future rentals.

Good luck making a reservation they picked up and put the phone on hold no less than 5 times…read morewithout saying a word

Had a confirmed 4:00pm reservation at Sixt Venice, CA on Jan 20, 2026 and arrived by taxi at…read more3:59pm. The employee (Patrick B) immediately said I "should not have been able to make the reservation," then told me the car I reserved was unavailable. I was offered a different vehicle but told I'd have to pay an extra $20+ per day because it was an "upgrade," even though Sixt could not honor the original reservation. When I calmly explained that I should not be charged more for Sixt's error and said I would take the car and contact customer service afterward, the employee refused to help me, said the location was closed, and told me to leave--at approximately 4:04pm. I was left without a car during rush hour and was late picking up my two kids from school. I was never rude or disrespectful at any point. Shocking lack of customer service. I would not recommend this location.

WARNING: Document everything if you rent here. They are attempting to charge me for pre-existing…read moredamage and that appears to be a common occurrence at this location based on online reviews. Do not rent from this location unless you take a meticulous video of the entire car before leaving the lot. The car provided was 3 years old with high mileage, worn-out windshield wipers and had at least 8 locations of pre-existing damage. This was a vehicle condition that most other agencies would have sold off by now. The counter staff were actually really nice, so I had hopes of a good experience. After returning the car, I received a claim for new damage for conditions that were pre-existing. Because I had read numerous online reviews mentioning this specific issue at this location, I was prepared. I had time-stamped video proof showing the damage was present at the time of pickup. If this happens to you, since this seems to be a pattern at this location, do what I did: use your video evidence to file a formal complaint with the Los Angeles County Department of Consumer & Business Affairs. Rent elsewhere, or video everything wrong with the car. This location cannot be trusted.

terrible experience at hertz. made a reservation to pickup my car at 12 noon on saturday (today). i…read morearrive at the location at 12 noon AND THEY ARE CLOSED. i called customer service and was told "yes if you book a pickup at 12 you're supposed to show up 30 minutes prior" i said where in the email confirmation or ANYWHERE that you have to arrive 30 mins early and she said "there's no option but to cancel". this company is garbage and there's a reason for the 2 star review. i'm a loyalty member and have several upcoming booking with hertz which will ALL be cancelled.

The car I reserved wasn't available less than an hour before they closed. I was forced to pay for…read morean "upgrade" in order to ensure I had a car, since there was no guarantee the previous customer was going to return their car on time. I'm ok with accepting a car I didn't reserve. I'm not ok being forced to pay an upgrade fee due to the company's lack of inventory. I'll likely look to another option like Turo next time I rent a car. I encourage you to do the same.

Excellent customer service from Tiffany The car we got was…read moreexcellent only 6000 miles and was very reasonable a great experience thanks very much Michael

I've been renting from Midway Car Rental for the past six years and have consistently referred…read morefriends, family, and my beach-rental guests in Santa Monica. Unfortunately my recent experience was very disappointing. Because of frequent staff changes I often feel as though I'm treated like a first-time customer despite being a loyal customer for many years. My experience today- Thursday, September 3rd was particularly frustrating. Tiffany Azad informed me that I would need to pay an additional $10 to "upgrade" my vehicle preference to a Toyota RAV4 because I had booked a "Compact SUV." Midway categorizes the RAV4 as an "Intermediate SUV" which carries an additional charge (and most likely gives them some type of incentive). I understand that vehicle availability can vary and that different vehicle classes may have different rates. However there were five Toyota RAV4s sitting in the rental lot at the time, and this was a one-day rental. Rather than offering a complimentary upgrade to a long-standing customer who has consistently referred business to Midway, I was asked to pay an additional $10 for a vehicle that was already readily available. While $10 may seem insignificant- it's not really about the amount. It's about the customer service and the principle behind it. After six years of loyalty and repeated referrals I expected to feel valued as a returning customer--not treated as an opportunity to generate an additional fee. I have to seriously reconsider whether I can continue recommending Midway to the people I've referred over the years. There are plenty of options for car rentals in Santa Monica. Customer loyalty is earned through the overall experience and this interaction left me questioning whether Midway values long-term customers and the business they bring. I hope management understands that while the charge was only $10 the way it was handled has potentially cost Midway far more in future referrals and repeat business.

They picked me up from Marina Del Rey Toyota & drove me back to their location to provide my…read moreinformation and finalize the paperwork. Very professional and personable. Seamless process. Very clean, reliable, low mileage vehicle. Nostalgic office and small yet navigable lot with a decent selection of cars. My experience was "Tony the Tiger" (grrrrreat) *nostalgia* and I would definitely utilize them again as well as recommend them to family, loved ones, etc...

Omg do yourself a favor and GO HERE! Warning- I HIGHLY suggest do Not the big name car companies at…read morethe LAX airport where you will spend thirty minutes waiting for a shuttle, thirty minutes on the shuttle and wait forever. We were with another company (rhymes with Squirts!) and there was a line For the line, people had already been waiting for 4 hours!!!!! In desperation, we started calling places and are so glad we found Marathon (locally owned) no wait!! Jimmy was so nice! Clean, beautiful car with apple car play, offered to help our bags to the car, and very reasonable price.

Excellent customer service from this location. They saved my rear after Avis Santa Monica dropped…read morethe ball on a reservation I had on the books for 3 months!! Faced with the prospects of having to find a car with only 2 days before a holiday weekend, Enterprise came through. I was able to get a car for a one way drop off in San Diego. The car was available on time and their staff was very diligent in inspecting the vehicle before I left the lot. Would wholeheartedly recommend Enterprise Santa Monica for your next rental.

Very friendly and fast service. No shuttle service. Ample parking space and lots of car options.read more

Freaking love this place. Old school service at great rates. Please note that their new address…read moreis 12903 W Washington Blvd, LA. That's more or less in the Culver City/ Palms area. Yay!

Friendly prompt reasonable service. Phone answered quickly with right information. Would highly…read morerecommend for cheap car rental

They have all your beachside rental needs from roller skates, bikes, to surf boards…read more This store is jam packed with rental goodies and it's right next to the Venice boardwalk for your convenience. Give them a try!

Our group wanted to experience the Venice and Santa Monica Beachfronts by bike. We had originally…read morescoped out the area about two years ago, when we walked south from Venice Beach to the pier and back. This time, we were hoping to rent a 4-person Surrey Bike, but Jay's Rentals doesn't carry this type of bike. The person at Jay's kindly referred us to Ray's Rentals (off Washington Blvd and close to the pier) for a better chance at finding and renting a Surrey Bike. This was too far to check out since we had already paid for a whole day of parking close to where we were now, but it was a nice gesture to be pointed toward a place that might rent the type of bike we had in mind. After browsing the selection of 3-wheeled E-Trike Carts that could accommodate our party (2 adults; 2 kids), we decided to try out a larger one with a shade canopy. It was priced at $80/hour. The fit with the bench seats was a bit tight, but it was doable since the kids were both ages 10 and under and one of the adults was more on the petite side. For reference, the front bench (for the driver) is best for one adult, and the rear bench can probably fit two adults. Our positive interaction with the person at Jay's continued throughout the payment transaction, paperwork signing, and offer to take our photo on the E-Trike before we took off. Also, we were ready to go on our way about 10 minutes before the hour, but Jay's Rentals rounded up our time, so we received 1:10 in total. It was an all-around pleasant and smooth transaction. During our rental period, we were able to ride north to a spot just a bit past Santa Monica Pier (where the beachfront homes start again) and all the way back south past Jay's Rentals to the Venice Beach Pier before we returned. For the duration of our trip, the E-Trike's battery never dropped below the full reading of 3 bars and it performed well. Our E-Trike Adventure was a lot of fun and very memorable thanks in large part to Jay's Rentals.