Recently during an Airbnb reservation were this company ended up providing both my Host and Co-…read moreHost We pretty much had about the worst experience you could expect from a 3rd party property management company such as this. It all started from the first day looking back now I wish we would have just taken our business else were but when we were greeted with a phone call from the co-host of our reservation to inform us that the property we had originally booked on the Airbnb platform had flooded but not to worry because they had a property that was actually an upgrade from our original property and we were insured everything was in working order that we would be much happier with the new location hands down so being on what were had planned as a well deserved relaxation time after a year long court battle took him up boy was that a mistake . From the first day we notified him of the amenities we had already payed nearly 6k to utilize were infact non operational this being the washer and dryer , the microwave, and the plumbing in the second bathroom all of which we made the host aware immediately and his response was 1. I could take my laundry to the laundry mat down the street and he would repay me what I spent I had no choice because it would be a month before anyone would show up to fix anything the microwave he did come up and wipe it down and unplug it but that did nothing so we went without one of those costing so much money in food we could not reheat , and the plumbing it ended up taking him so long to get us a plunger I had went and bought one because the smell was awful. He deprived us of specific supplies that were included in the payment for our nearly 44 day trip and even went as far as to tell we needed to take the trash cans out on fridays at times his vehicle was blocking the path to the gate and we could not reach him to get it moved until the following day thus restricting our ability to come and go as we pleased it truly was a nightmare and that was not even the worst part there came a point in our trip were we were required to pay another balance and because of all of the things out of order upon arrival we were short I advised the host that I had a check coming and for the time it took for my check to come I was constantly harassed with threats of being thrown out for failure to pay when I had already payed nearly 6k and had all the amenities been up to par I would not have had to come out of pocket for new clothes every time we needed to change or throw away so much food because we could not reheat it or buy all the cleaning supplies that were suppose to be provided as stated in the reservation instead tried to have us employ the cleaning service they use for there properties. And threats in the form of stories of physical retaliation towards former tenants who tried to "squat" at one of his properties as this was hardly the case I had already payed nearly 6k for the first half of the reservation but it continued until the day the check came of course it went to his mail box so he knew of its arrival and we were informed that he would be driving me to get it cashed because he already waited to long and needed to get payed there was literally no room to excape him or fear being thrown out or beat up based on his words and actions he first took me to his personal bank to try to cash the check but it was to late so he asked the teller if I could just endorse the check to him and she declined because the limit was 10k and this check was much more than that so we ended up going to a check cashing place here in town it cost me 1700 to cash my check but I walked out with cash we then went to a gas station then back to the property he didn't even let me walk in the residence I was paying for alone he escorted me used the restroom then came out and said do you have what you owe me ? I asked again how much and he first informed me of the deliquent amount from Airbnb but stated since they had closed our account he would collect it on there behalf and notify them we made the payment so it would not get sent to collections , he did quite the opposite once he found out we were reaching out to them to see if they received our payment he told them we failed to follow check out guidelines and stated somewhere we were using drugs on the property so Airbnb kicked us off the platform and will not hear our side after taking the remaining reservation payment he then collected $6800 deposit $6800 for April $6800 for May immediately after the transaction that only happened out of fear of immediate homelessness or physical retaliation the host was notified that we simply wanted to just pay our outstanding balance and go threw with our original check out he declined refused us a refund and refused us receipts we have filled complaints with both California Attorney general offices. And The FTC asking for an investigation into this matter this man took our feature from us for what ? Because there other property fail

From the owner: The Short Term Rental Pros are a specialized team dedicated to managing your vacation rental. We…read moregot started managing our own properties and saw the extreme value of a dedicated team in a constantly changing short term rental market. For guests, we commit to quick communication, consistent cleanliness, and cater our amenities to provide a five star experience. For homeowners, we offer our dedicated resources to help maximize revenue with transparency and a hassle free commitment.

We booked a house in Palm Springs through Deja Blue rentals after a friend recommended it and I'm…read moreso glad we did. I'd much rather support a small business than give my money to a big corporation. The customer service was definitely way better than dealing with a big company. We had one question when we got to the house and we had our own specific contact at Deja Blue who responded immediately. We also let them know that we had a baby and they made sure the house had a pack and play for us to use there. I would highly recommend this company and we will be booking through them again the next time we are in the Palm Springs area.

Deja Blue made hosting incredibly easy for me. They handled communication, cleaning, repairs, and…read moreguest issues smoothly and without any drama. Josh is professional, responsive, and genuinely cares about doing things right. I felt confident leaving everything in their hands. Great management company.

My friends and I were looking for a staycation and found Delmont Villas. We rented the one in…read moreHollywood Hills and had an amazing stay. The house was stunning with high-end amenities, great outdoor space, and views. We were really happy with customer service as they helped quickly and answered any questions we had. Highly recommend booking with them!

I saw this company on Airbnb and wanted to give them a try. I rented a place in Beverly Hills for…read moremy family's vacation and all went great, the staff was helpful and getting into the house was simple, we had a pool heating issue on the second day but they sent the pool man right away and resolved it smoothly, overall great stay and will be back again for sure!

I had the most amazing time of my life! I am truly blessed to have picked GET tours for my…read morevacation. This was my first vacation, and it exceeded my expectations. I was able to experience Costa Rica inside and out. I zip lined thoroughly the jungles, river rafted for my first time and even got to waterfall repel. I was able to get over my fears and made life long friends. The trip leader was very organized and on point. I never once felt like It was unsafe or confused about the activities for the day. Not to mention the hotel rooms! I felt like a queen, with views of Volcano Arenal, or the coastline. It felt like I was in a movie the entire trip. Wish it wasn't over! Pura Vida!

Just returned from an 8 day trip to Costa Rica with GET Travels. Sherrie made everything so easy…read moreand pleasant from the start. Planning this trip would have been impossible without her. Sherrie was so timely and quick to respond to emails when booking the trip too. We were so lucky to have her guiding us through the trip. All I had to do was enjoy my vacation. The transportation to and from everywhere was taken care of and hassle-free. I loved the hotels we stayed at. The hotels were upscale, clean, and perfectly located. I really enjoyed the balance of relaxing vs activities. We got to see everything Manuel Antonio and Arenal had to offer while also taking it easy. We got to do everything from snorkeling and zip lining to rafting and repelling. Sherrie is the best and I can't wait until the next trip! Pura Vida!

The whole team is amazing. We are very happy that we found this team to take care of our guests…read moreand was able to maintain and provide quality services.

I can't say enough about Penthouse 9. Hannah and JC are incredibly organized, design oriented, and…read morethoughtful. They mobilized so quickly with getting our property ready to be rented. They have a very high standard for their work and are transparent with the whole process, start to finish. Highly recommend them as property managers!

I contacted Charlie from Cohoster to get my large luxury property put on Airbnb after having it…read morerented out long term. Even though my tenants left it in an absolute mess, he had it cleaned, repaired, fully furnished, decorated and listed in a week. He even had our first tenants in during the middle of the covid-19 epidemic. Very straight forward guy which made decisions easy, highly recommended!! The amount of money I saved in furnishing paid for his services many times over. I have worked with other Air BnB hosts and they had a very hands off approach. They managed the property from their bedroom and weren't responsive. Charles visits his properties very often as a responsible property should. I wish I could give him more stars.

I've had Charlie from Cohoster manage my triplex in Venice for about a year now with amazing…read moreresults. Not only has my return almost doubled, the condition of the property has been consistently maintained and in some places improved, unlike it needing a full overhaul between long term tenants. The set up process was easy and he walked me through exactly what I needed and did most of the leg work himself. A huge plus for me is that he is very capable in terms of maintenance/repairs, on a number of occasions he was able to fix issues without having to call out contractors. Highly recommend!

The staff at Vacation Living was beyond attentive and communicative. Check-in instructions were…read morecrystal clear and timely received. In addition, our host representative contacted us on the first day (via email, no text or call thankfully) to make sure everything was OK. The property in Pasadena (The Madison) was super clean and had everything we needed. The king-sized bed was more comfortable than our own, and we slept like babies. Our kids enjoyed their own TV in their room, so they didn't sleep as much. ;) Our location was perfect in Pasadena for walking. We were there for an event at the Convention Center and walked there every day. Parking at the Madison was relatively convenient and, most importantly, super secure (gated, garaged). How the Vacation Living went above and beyond: 1. Our travel plans changed at the last minute, and adding a night to our reservation was super easy and cheerfully accommodated. 2. I accidentally left some clothes in the unit, and the housekeeper found them, contacted Vacation Living, and they were shipped to my home. :)

Three of us came in from across the county for the OU/UCLA football game. The property was in…read moregreat shape, very comfortable, and perfectly located for our activities. Truly a home away from home. Check-in and check out were very easy. The price was very reasonable. The property manager was very easy to contact and very responsive. I highly recommend Vacation Living and The Madison, if you need a place in Pasadena.

I've had an excellent experience working with Maddie Munson at the Maimon Group, she is an amazing…read moreproperty manager, very responsive, efficient, and always gets back to me quickly whenever I have a question or need something handled. Maddie is an impressive multitasker who manages multiple issues at once without ever making you feel overlooked. She stays on top of everything and makes sure things are handled properly and on time. Her professionalism, communication, and reliability make working with her extremely easy. I highly recommend Maddie to anyone looking for a dependable and attentive property manager!

We celebrated my birthday along with a beautiful Passover dinner, followed by a BBQ the next day…read more The house exceeded all expectations, it was even better than the pictures. It felt so warm, inviting, and truly special. From the very beginning, the service and hospitality were impeccable. Joshua and his entire team went above and beyond to make us feel welcomed and cared for. Thank you for making our memories even more meaningful, and for opening your home with such kindness and warmth.

As a luxury real estate agent in Los Angeles, my clients' satisfaction is paramount. That's why I…read moreconfidently entrust The Proper Group with my real estate investor clients who are looking into Airbnb / short-term rentals. From pre-sale consultations to post-purchase support, The Proper Group goes above and beyond to ensure a seamless and successful journey. Their expertise in advising on renovations, connecting with top designers, and maximizing short-term rental profits on platforms like Airbnb is unparalleled. With The Proper Group by my side, I can rest easy knowing that my clients are in capable hands. Their dedication to excellence and personalized approach make them the perfect partner for any real estate investor looking to maximize their returns while enjoying a stress-free experience. I highly recommend The Proper Group to fellow real estate agents and investors seeking exceptional service and results.

The Proper Group helped us transform our home into a luxury rental effortlessly. Phenomenal…read moreservice, stellar design sense, consistent 5-star reviews. A dream partnership! Their attention to detail and seamless management exceed all expectations.

Ladera Apts, has been run both very efficiently and professionally. I have been living here for 10…read moreyears now and the management has been superb at understanding the resident and not just the bottom line. Especially, as it pertains towards this or reprehensible direction & state of our economy presently. This property get it right, it has not wavered in its ability to accommodate the resident, nor the family occupying the units. They listen. Property Manager Ms. Harris is phenomenal, absolutely amazing. Her professionalism, as well as, as just being an amazing woman exudes the perfect mix of both kindness & extraordinary grace. Greystone Management definitely won & solidified themselves with attaining her expertise, skill & knowledgeable professionalism. Superb! Long time Resident 10+ yrs. C. Carter

I swear we need a property manager like now! We need back Joseph Gannon back like today! Literally…read morenobody can get this place in order like him. No property manager has come close to having the community so peaceful an clean like joey. Please send us back joseph