Recently during an Airbnb reservation were this company ended up providing both my Host and Co- Host We pretty much had about the worst experience you could expect from a 3rd party property management company such as this. It all started from the first day looking back now I wish we would have just taken our business else were but when we were greeted with a phone call from the co-host of our reservation to inform us that the property we had originally booked on the Airbnb platform had flooded but not to worry because they had a property that was actually an upgrade from our original property and we were insured everything was in working order that we would be much happier with the new location hands down so being on what were had planned as a well deserved relaxation time after a year long court battle took him up boy was that a mistake . From the first day we notified him of the amenities we had already payed nearly 6k to utilize were infact non operational this being the washer and dryer , the microwave, and the plumbing in the second bathroom all of which we made the host aware immediately and his response was 1. I could take my laundry to the laundry mat down the street and he would repay me what I spent I had no choice because it would be a month before anyone would show up to fix anything the microwave he did come up and wipe it down and unplug it but that did nothing so we went without one of those costing so much money in food we could not reheat , and the plumbing it ended up taking him so long to get us a plunger I had went and bought one because the smell was awful. He deprived us of specific supplies that were included in the payment for our nearly 44 day trip and even went as far as to tell we needed to take the trash cans out on fridays at times his vehicle was blocking the path to the gate and we could not reach him to get it moved until the following day thus restricting our ability to come and go as we pleased it truly was a nightmare and that was not even the worst part there came a point in our trip were we were required to pay another balance and because of all of the things out of order upon arrival we were short I advised the host that I had a check coming and for the time it took for my check to come I was constantly harassed with threats of being thrown out for failure to pay when I had already payed nearly 6k and had all the amenities been up to par I would not have had to come out of pocket for new clothes every time we needed to change or throw away so much food because we could not reheat it or buy all the cleaning supplies that were suppose to be provided as stated in the reservation instead tried to have us employ the cleaning service they use for there properties. And threats in the form of stories of physical retaliation towards former tenants who tried to "squat" at one of his properties as this was hardly the case I had already payed nearly 6k for the first half of the reservation but it continued until the day the check came of course it went to his mail box so he knew of its arrival and we were informed that he would be driving me to get it cashed because he already waited to long and needed to get payed there was literally no room to excape him or fear being thrown out or beat up based on his words and actions he first took me to his personal bank to try to cash the check but it was to late so he asked the teller if I could just endorse the check to him and she declined because the limit was 10k and this check was much more than that so we ended up going to a check cashing place here in town it cost me 1700 to cash my check but I walked out with cash we then went to a gas station then back to the property he didn't even let me walk in the residence I was paying for alone he escorted me used the restroom then came out and said do you have what you owe me ? I asked again how much and he first informed me of the deliquent amount from Airbnb but stated since they had closed our account he would collect it on there behalf and notify them we made the payment so it would not get sent to collections , he did quite the opposite once he found out we were reaching out to them to see if they received our payment he told them we failed to follow check out guidelines and stated somewhere we were using drugs on the property so Airbnb kicked us off the platform and will not hear our side after taking the remaining reservation payment he then collected $6800 deposit $6800 for April $6800 for May immediately after the transaction that only happened out of fear of immediate homelessness or physical retaliation the host was notified that we simply wanted to just pay our outstanding balance and go threw with our original check out he declined refused us a refund and refused us receipts we have filled complaints with both California Attorney general offices. And The FTC asking for an investigation into this matter this man took our feature from us for what ? Because there other property fail read more
