Both of the #ClipperCard employees that I spoke to completely contradicted each other. Quite crazy…read more This morning, I spoke to one of the conductors. He made a bunch of clicks in his hand held fair machine and activated my 31 day pass. I'm glad that he could resolve the issue! #GoTeamSMARTTrain.

SMART Marin Civic Center station was great. Sorta crazy that…read morethe train platform is under a Hwy 101 bridge. Plenty of signage & the people seem to be all millionaires.

I don't use SMART to commute so this review is based solely on me and my wife taking the train from…read morethe northern most station and connecting to the larkspur ferry and ending up in SF for a weekend getaway. Have done this once before and the only thing I can say is that we should be doing it more often. $12 for a one way trip on SMART and Ferry boat. Can't beat the price can't beat the views. This weekends trip was made even better by the great conversation we had with one of their conductors, Todd. We were fortunate to have him on Saturday going down to SF and on the train Sunday coming back to Santa Rosa. If you haven't taken advantage of this combo fair I highly recommend it.

First time riding and wasn't sure where the bikes go. When asking for clarification, the person…read moredidn't speak English clearly and when we ask for clarity he was extremely rude. Not sure I would use this Smart train again. What a waste of tax dollars and can't believe I voted for bad treatment!!

I saw a train platform, but I am confused...and the railroad tracks sound old and unused…read more.. mostly, Marin County offers buses to and from San Francisco through the Golden Gate Bridge and Presidio....goes downtown or through the Marina the buses are decent and actually not cheap...about $5-6 one way...so don't rush over the transit center is at Downtown San Rafael...similar to Burlingame or Palo Alto..

Central San Rafael lots of places to eat and fine and see…read more Transit center is very conveniently located ! Buses and trains connect the North Bay to SF Great convenience!

You can't beat the price, if you can tolerate the harsh ride. I have encountered waiting over a…read morehalf hour on several occasion! In addition, there may be three customers that have to be dropped off before yourself. Not the best means of transfer if you can afford a cab!

I am 9 months pregnant and started to go into labor. Grabbed my kids and rushed out our front door…read moreto see that a whistle stop vehicle had parked so close and crooked that I was physically unable to get into my car. Panicking, I called the apartment complex and a gentlemen came to pull my car out and couldn't because of the trucks began bummer being in the way. I ended up having to be driven by ambulance to Kaiser and my husband was able to get my car to Kaiser since that car had my car seat and labor bags. SO UPSET!!!! He parks at our complex so frequently but it's never been a bother until now.

We have read many of these reviews, and it seems like they have definitely watched and improved…read morefrom prior reviews. Our driver today, Candace, and the greeter Tucker, we're outstanding. They met the guest with the smile. Told us what to expect. And left promptly at their start time, and brought us back promptly at the return time.

Foolishly didn't make reservations but was saved by a shuttle service option!…read more Not really. We arrived 10 minutes early for our 3:55 shuttle and the bus didn't show until 4:35 and didn't leave until 4:40. The bus times are 3:55 and 4:55, not 4:40. It appears they just drive and you just get lucky for a shuttle to come get you. Mercy. Make your reservations at the national monument or just bring a good book to sit and wait for endless amounts of time at the shuttle pickup (which is also not marked). One family just straight up left and we toughed it out, but wasn't pleasant! No instructions or anything.

How to Avoid the Clipper Card Minefield…read more Using a Clipper Card is a great way to travel, but you first have to understand their intuitive rules. I bought 2 clipper cards at the the Windsor Smart Train station for my wife and I last year and took the train from Windsor to the Larkfield ferry. Unfortunately you can't buy a senior card at the train kiosk so you have have to pay the full price with no discount. To get a senior card you have to buy it online and wait a few weeks to receive it in the mail. A few months ago, I had about $10 remaining on each card and my wife and I decided to take the Larkfield ferry to S. F. the next day. I went online to check my balance and there was no cash available. So I called the number and I was told " we are experiencing long hold times and there are 38 folks ahead of me". And they mentioned to go online to use self service. I went online and there was no self service options. The online site is useless. Finally I spoke to the rep and was informed that since I didn't use the card for 6 months there was no cash value on the card, but she would add the previous balance back onto the card, and this would take a few days. So, I added $20 to each card online using my Visa card. Unbeknownst to me it takes over a week to add this cash value to the Clipper Card, even though they they charged my Visa immediately. When I got to the Smart Train station there was no cash value on the card so I had to add $20 more to the cards. This really upset me. I had to call the Clipper Card office 5 more times and wait between 14 and 41 calls ahead of me to finally get a promise that they will send me a check. I have been waiting for 2 weeks to get the check and called again only to find out it takes about 1 month to get the check. I'm still waiting. It seems very clear to me that Clipper Card grabs your money immediately and will try anyway it can to keep it. If you want to avoid some of the money pitfalls and phone calls of using a Clipper Card: 1. Purchase your card online 1 month before you intend to use it. 2. Add value to your card at the train or ferry kiosk only for the amount you intend to use that day. 3. Use the cash value quickly.

Review based solely on my wife and my weekend getaway from Santa Rosa to SF. We purchased the $12…read moreone way combo ticket to use for the SMART train and Larkspur Ferry. Hardest part of the trip is walking from the train to the ferry. Otherwise an amazing trip. What I was most impressed with about the ferry other than the views was its on time schedule. Both Saturday and Sunday the ferry arrived right on schedule and left right on schedule. Super impressed.

Big parking lot for Golden Gate Transit buses. You also catch the Marin Airporter here. Signs say…read moreno overnight parking but Ive seen cars here all times of day. There is a small shelter for when it rains. On the downside, a lot of garbage piles up here making this place smelly and slimy at times. Also at King Tides (super high tides) parts of the parking lot can be under water. So beware and bring a life jacket just in case. ;-)

I've used this free commuter parking lot several times when hiking the Dipsea Trail. We leave one…read morecar in the lot, hike, and then take the bus back to the lot. Shuttle drivers are polite. There are clean portable toilets near the shuttle boarding area. Try not to park near the water though, as the lot often floods during high tide.

My go to parking lot for easy trips into the city including my annual pickup spot for Bay to…read moreBreakers. Quite a few transit service buses stop here, so it makes it very convenient as it is a short trip from the parking lot to the city. Since it is a parking lot, I will break down the pros and cons. Pros - Quite a bit of parking, never seen it more than %70 full. Easy access from freeway. Fairly clean. Overnight parking. Cons- Night time would be a no go, no security and semi bad area. No bathroom. Watch out for floods! Easy access for any thieves. I meet this parking lot halfway on a review as I do not really see the pros outweighing the cons.

The 4 bus goes to the financial district about every 10-15 mins during rush hour. There is ample…read moreparking. Airporter stops here as do many Silicon Valley private buses. Coffee is available at Buckeyes if you need it. There is also a waiting area with cover for those rainy days. For bike riders you have storage bins/racks. Only down side is occasional flooding in winter during high tide. Just something to be aware of.

My wife and I live taking the ferry into the city. Relaxing, and comfortable. Ease of use for…read moreSaturday Farmer Market is great. The one issue I have is the snack/beverage offerings. The peeled are great, but they display bottles of spirits for cocktails, but also offer Cutwater. Well, I asked for a Bloody Mary, and the gentleman pulled out a Cutwater can. I asked if they make them themselves. He was response was no. Now, I'm not a mixologist , but if you display a vodka, how hard is it to pour 1 1/2-2 oz of vodka into a glass with ice add some Bloody Mary mix, which they offer as well, and make me a normal Bloody Mary. Then charge you $13 for it. Do Better, Golden Gate Ferry.

There are plenty of departure times in the mornings, and plenty of departure times from SF back to…read moreLarkspur in the evenings. Weekend schedule is lighter than weekdays. It feels very safe and well lit, and there are bike racks inside the gates for those that ride to the ferry but don't want to take their bikes to the city. There is a huge parking lot here, and the app makes riding the ferry very easy, as you just load up your card and tap as you enter the gates. It's pricey of course, but you save on gas and bridge tolls. Also, how cool to ferry to work! Sometimes the boats are being worked on or out of service, and there are delays which can be frustrating. But overall, this is a great choice for commuting into the city for work - or for fun!

Brian and his team provide incredible service. They are timely and always friendly and careful…read more I am so grateful in particular to Brian. He is a great conversationalist as well as a person with practical travel experience. I always enjoy our talks. I have used Marin Car Service for many years and highly recommend them!

We needed round trip transport to SFO. Brian was on time and drove us safely back and forth. Very…read moreeasy to communicate with via email and text. This is a top notch professional service, you can count on them.