The train ride is slow but comfortable…read more If you're trying to catch the first ferry into the city for the morning commute be warned. There are two trains that funnel into the 6:30am ferry. One arrives at 5:58 the other at 6:21. Be warned the ferry is FAR from the train depot. I am a very fast walker and have come within seconds of missing the ferry almost every time. The ferry does not board at 6:30, it LEAVES at 6:30. There is allegedly a shuttle to connect the train to the ferry but it's nowhere to be found at this hour. I'm not sure who designed this terrible layover time but be warned if you are even the slightest bit slow you will miss the ferry.

Great service! On time! Danny and Mike were fantastic employees assisting all passengers!read more

How to Avoid the Clipper Card Minefield…read more Using a Clipper Card is a great way to travel, but you first have to understand their intuitive rules. I bought 2 clipper cards at the the Windsor Smart Train station for my wife and I last year and took the train from Windsor to the Larkfield ferry. Unfortunately you can't buy a senior card at the train kiosk so you have have to pay the full price with no discount. To get a senior card you have to buy it online and wait a few weeks to receive it in the mail. A few months ago, I had about $10 remaining on each card and my wife and I decided to take the Larkfield ferry to S. F. the next day. I went online to check my balance and there was no cash available. So I called the number and I was told " we are experiencing long hold times and there are 38 folks ahead of me". And they mentioned to go online to use self service. I went online and there was no self service options. The online site is useless. Finally I spoke to the rep and was informed that since I didn't use the card for 6 months there was no cash value on the card, but she would add the previous balance back onto the card, and this would take a few days. So, I added $20 to each card online using my Visa card. Unbeknownst to me it takes over a week to add this cash value to the Clipper Card, even though they they charged my Visa immediately. When I got to the Smart Train station there was no cash value on the card so I had to add $20 more to the cards. This really upset me. I had to call the Clipper Card office 5 more times and wait between 14 and 41 calls ahead of me to finally get a promise that they will send me a check. I have been waiting for 2 weeks to get the check and called again only to find out it takes about 1 month to get the check. I'm still waiting. It seems very clear to me that Clipper Card grabs your money immediately and will try anyway it can to keep it. If you want to avoid some of the money pitfalls and phone calls of using a Clipper Card: 1. Purchase your card online 1 month before you intend to use it. 2. Add value to your card at the train or ferry kiosk only for the amount you intend to use that day. 3. Use the cash value quickly.

Review based solely on my wife and my weekend getaway from Santa Rosa to SF. We purchased the $12…read moreone way combo ticket to use for the SMART train and Larkspur Ferry. Hardest part of the trip is walking from the train to the ferry. Otherwise an amazing trip. What I was most impressed with about the ferry other than the views was its on time schedule. Both Saturday and Sunday the ferry arrived right on schedule and left right on schedule. Super impressed.

I don't use SMART to commute so this review is based solely on me and my wife taking the train from…read morethe northern most station and connecting to the larkspur ferry and ending up in SF for a weekend getaway. Have done this once before and the only thing I can say is that we should be doing it more often. $12 for a one way trip on SMART and Ferry boat. Can't beat the price can't beat the views. This weekends trip was made even better by the great conversation we had with one of their conductors, Todd. We were fortunate to have him on Saturday going down to SF and on the train Sunday coming back to Santa Rosa. If you haven't taken advantage of this combo fair I highly recommend it.

First time riding and wasn't sure where the bikes go. When asking for clarification, the person…read moredidn't speak English clearly and when we ask for clarity he was extremely rude. Not sure I would use this Smart train again. What a waste of tax dollars and can't believe I voted for bad treatment!!

This company drives their oversized marin transit vehicle in the residential area early in the…read moremorning and wakes everyone up with their transit vehicle which rattles my walls inside my house as the driver gasses it. Driver pulls into our driveway using it as a turnaround. This should be illegal to drive this oversized vehicle in residential areas and waking everyone up. Sounds like a semitruck, I only wish the people who allow this could be sued into oblivion.

I was very glad to be able to catch a ride from Bear Valley to San Rafael. However I was puzzled…read morewhy the driver was so surly and why he was letting passengers get on without paying.

I saw a train platform, but I am confused...and the railroad tracks sound old and unused…read more.. mostly, Marin County offers buses to and from San Francisco through the Golden Gate Bridge and Presidio....goes downtown or through the Marina the buses are decent and actually not cheap...about $5-6 one way...so don't rush over the transit center is at Downtown San Rafael...similar to Burlingame or Palo Alto..

Central San Rafael lots of places to eat and fine and see…read more Transit center is very conveniently located ! Buses and trains connect the North Bay to SF Great convenience!

You can't beat the price, if you can tolerate the harsh ride. I have encountered waiting over a…read morehalf hour on several occasion! In addition, there may be three customers that have to be dropped off before yourself. Not the best means of transfer if you can afford a cab!

I am 9 months pregnant and started to go into labor. Grabbed my kids and rushed out our front door…read moreto see that a whistle stop vehicle had parked so close and crooked that I was physically unable to get into my car. Panicking, I called the apartment complex and a gentlemen came to pull my car out and couldn't because of the trucks began bummer being in the way. I ended up having to be driven by ambulance to Kaiser and my husband was able to get my car to Kaiser since that car had my car seat and labor bags. SO UPSET!!!! He parks at our complex so frequently but it's never been a bother until now.

Outstanding experience. On time arrival…read more Clean, modern, luxury executive bus. Driver was accommodating and very knowledgeable of various destinations. Great sound system too!

1/22/2023, we met at 2036 Lombard Street in San Francisco…read moreand rode the bus to Levi's Stadium to watch the NFC Divisional Playoffs 49ers vs Cowboys. An incredible defensive battle !! We had to be back on board the bus within 30 minutes after game was completed. We traveled in class to the game avoiding the nightmare of the bottle neck traffic jam stress at Levi's to and from the game. If ever I travel to another game there, I will contact this service.

I've used MSN Door to Door four times this year and each driver has been prompt, personable without…read morebeing intrusive (nice when you're tired from a long trip), and safety conscious. Our last ride was just before Thanksgiving and Rafael did the pick up and drop off. He was just lovely. I won't hesitate to recommend this business.

MSN Door to Door car service is efficient, professional, and very effective communication.read more

tl;dr: Service has good aspects (drivers, manager) and bad aspects (Dispatch)…read more I needed transportation from Marin to SFO at 5AM. Taxi services weren't running at that hour for transit to the San Rafael Transit Center to catch the Marin Airporter. ## Good Experience Luckily, I asked around and Marin Door to Door was presented to me as an alternative. I booked their service the day before my flight and it went flawlessly: I was picked up at my apartment, a couple other patrons were picked up and made great time to the airport. The van was clean and the driver was safe as well as personable. ## Bad Experience A week later, impressed with the previous experience and ease of use, I booked transport from SFO back to Marin the day before my arrival. Unfortunately, it fell apart from there: I walked to the van, the driver assisted me with my bag as I got in the vehicle and he finished his conversation with Dispatch. As the driver described, we'd have to wait for another passenger who's flight was still enroute to SFO due to an issue with another driver's van. Dispatch called me soon after the driver's conversation concluded and I was filled in. I expressed that I did not expect this wait (40min for plane to land, 10min to get the van) to be so lengthy and that I would like to simply get a refund and board the Marin Airporter seeing as how it will take less time. I was denied a refund and yet continued to make my case that this is merely a one-off issue with their service, that I understood but would still like to avoid explore a different option. Continued denial; I went off to the Airporter regardless. I called once again requesting a refund and to express my displeasure with such repeated denial in a clearly innocuous situation. In return Dispatch berated retorts such as I was told of a 5-40min possible waiting limit [I was not told this, but it makes sense in the long run... still, should have been told to me or at least somewhere on their website (quick glance, couldn't find it)], the customer to be waited for was a regular, and upon me mentioning what the driver explained to me as the situation regarding the other driver, that I was misinformed (which if I was, is more concerning considering now a driver is lying to me) which ended up not being the case. I hung up, not pleased. I spoke to a manager on Monday. She heard my plight, spoke with the driver and Dispatch and the next day called back, apologized, reiterated the possible waiting time which was not explained to me before and issued a refund. Honestly, the manager was the best part of this whole ordeal. She was calm and put me at ease regarding the situation. ## Conclusion Overall, Marin Door to Door is something I would have used frequently or possibly exclusively. Instead, in an effort to avoid any further displeasure with their service, I will put up with minor hassle of needing cash and the minor timing inconvenience of the Marin Airporter and use Marin Door To Door for those seldom weird-hour flights.

THEIR LICENSE TO BE ON SFO PREMISES IS REVOKED AS OF 10/10/18!…read more I KNEW something wasn't quite right. They've been making my airport pickups more and more difficult the last couple of times I have used them. When you ask they say things like: "SFO is making some changes" and "Due to construction..." VERY evasive and VERY sketch answers. They had two opportunities to be straight with me and they chose not to so I called SFO to get my answers. I just spoke to someone who manages these contracts. He told me they were officially terminated on 10/10/18! They have issues with the CPUC and also the FTB. Nice try...next time don't be so evasive.

Brian and his team provide incredible service. They are timely and always friendly and careful…read more I am so grateful in particular to Brian. He is a great conversationalist as well as a person with practical travel experience. I always enjoy our talks. I have used Marin Car Service for many years and highly recommend them!

We needed round trip transport to SFO. Brian was on time and drove us safely back and forth. Very…read moreeasy to communicate with via email and text. This is a top notch professional service, you can count on them.