Marin Car Service is everything they promise to be and more. I have used them a couple of times…read morewith no problems whatsoever. Recently I was returning from Asia, we encountered delays, a lack of internet connectivity and an extra flight to get us back to SFO. I was able to send off a very quick note to MCS letting them know my new flight and I squealed with delight when I finally turned my US phone back on and had a message from our driver. I fully expected to be taking a taxi home but MCS made it happen! I know they can not do this for every rescheduled passenger but they will do it when they can and because of that, they will keep my business. Pro tip: You can never book your trip too early

Brian and his team provide incredible service. They are timely and always friendly and careful…read more I am so grateful in particular to Brian. He is a great conversationalist as well as a person with practical travel experience. I always enjoy our talks. I have used Marin Car Service for many years and highly recommend them!

I've been using North Bay Shuttle since they were referred to me several years ago and am now…read moretotally spoiled by their outstanding service. I use them for both business and personal travel logistics exclusively. They have never missed an appointment and have gone out of their way to accommodate me when I've encountered travel disruptions such as delayed flights. During the bad winter storms of February 2025, I even changed airports for my return flight because SFO was shut down ... and they were there to pick me up in Oakland at the new time. That kind of flexibility and service is rare ... and one reason I'll never go back to the express buses. John A.

I don't usually write reviews, but given my excellent experience with North Bay Shuttle I couldn't…read moreresist! We've been using their service for years to get to and from the airport from Sonoma County. They are 100% reliable - an important feature for catching a plane! The drivers are excellent - personable, safe and helpful. I highly recommend their service.

Very responsive to our inquiry for a van for a day outing. Very professional and competitive…read morepricing. Aggie (driver) went above and beyond. Would highly recommend MGL to anyone looking for a car service!

They are extremely professional. Always on time. The drivers are very respectful and friendly. We…read morespecially had a wonderful time with David who took us to a World Cup game and all the after parties. Extremely attentive. At some point he walked to where we were, to come find us and take us back to the car. Top notch. Very professional. We have been using their services for 3 years now and they ALWAYS go above and beyond!

My family and I have used the services of Executive Transportation of Marin for many years…read more Everyone at the company is professional, courteous and reliable. Their cars are well kept, clean and comfortable. I cannot recommend them more highly.

I've used Executive Transportation of Marin many times now, and I can say with confidence this is…read morethe best transportation service in the entire Bay Area! I have used many different services for my business, and EToM is by far the most professional, clean, punctual, and friendly service out there! Nicolas and Camila are both amazing people who really care about their clients and their needs. Their cars are top notch, always clean and well maintained. They go above and beyond the call of duty and I highly recommend using them for any business or pleasure trips to the Bay and surrounding areas.

If you like to spend a lot of time waiting around, this bus is for you. Notice how the Sonoma…read moreAirporter is always on time while Marin Airporter is always late claiming traffic delays? Sonoma bus has farther to go on the same freeway, so how do they always show up on time? Sad to see a business that was always so reliable go so downhill. Save yourself the hassle and get a ride share like Lyft or Uber. The last thing you need after being treated like a rat in a maze by the airport and airlines is to deal with more delays getting to your destination.

This service is so reliable and wonderful. I do use this service all the all the time to go to SFO…read moreand would continue to do so. The bus is clean and comfortable, the drives are efficient. I don't think this is a Limo service, like some people expect. I do see many customers do NOT tip at all, so you can imagine the driver's do not need to carry luggage as some people expect. I wish we could have one for the Oakland airport as well.

I have tried on several occasions to hire this company, but every time they say they are going to…read moresend me price information they never do. To be fair, they are a small business, but don't tell prospective clients that you will do something and never do it. Simply state on your site and phone voicemail that you are not accepting any new clients. The service appears to be a godsend, but they don't appear to want new clients.

I have been pleased with Happy Cab as they have gone above and beyond to provide transportation…read moreservices for my child to/from school. Both directors were extremely accommodating to my child's unique needs and they go the extra mile to provide personalized service to him. They have a special touch when it comes to transporting special needs children and work creatively to ensure a successful trip to/from school. I would definitely recommend Happy Cab for any parent who is considering a dependable private taxi service for their child.

I was able to ride all the way to Novato to see the Space Festival 2019. Just a short walk from the…read morebus stop at Salvatore & Ensente Streets. Using Clipper Card is so easy too! There is free WiFi and no need to worry about driving. I like it! The drivers are so nice and I didn't think I would, but I asked the driver for some held with directions. He was like a super help.

Since the SMART train expanded its service, it feels like Golden Gate Transit bus service has gone…read moredownhill. One of my biggest frustrations is that buses are constantly running far ahead of schedule. If the Petaluma stop says the bus arrives at 5:20, I understand a few minutes early or a few minutes late. But 20 minutes early is unacceptable. It happens often enough that it's become a real reliability issue. People plan their commutes around the published schedule, and buses leaving that early make riders miss them entirely. Another ongoing problem is bus spacing. It's common to see two buses arrive within a couple of minutes of each other, followed by a 30- to 40-minute gap before the next one. Better spacing would make the service much more dependable. I've also noticed that many drivers barely come to a complete stop before pulling away. They accelerate quickly before passengers have a chance to sit down, which can be uncomfortable and potentially unsafe, especially for seniors or anyone with mobility challenges. I rely on Golden Gate Transit, so it's disappointing to see the service becoming less reliable. I hope they take rider feedback seriously and work on improving schedule adherence, bus spacing, and passenger safety.

Taxi always arrives on time. Chuck knows the traffic flow depending on the day and time, enabling…read moreme to always be on time for my appointments. Dependable. Reliable. Excellent driver. Very friendly and helpful. The car is immaculate.

We had an excellent experience and I can't say enough good things. He was incredibly helpful in…read moremaking sure my mom got to and from the airport completely stress-free, which meant so much to our family. Communication was easy and responsive from start to finish, and everything was seamless. On top of that, my mom really enjoyed her conversations with him -- she felt comfortable, cared for, and in great hands the whole time. Reliable, kind, and professional. We will absolutely be using Marin County Taxi again.

I don't use SMART to commute so this review is based solely on me and my wife taking the train from…read morethe northern most station and connecting to the larkspur ferry and ending up in SF for a weekend getaway. Have done this once before and the only thing I can say is that we should be doing it more often. $12 for a one way trip on SMART and Ferry boat. Can't beat the price can't beat the views. This weekends trip was made even better by the great conversation we had with one of their conductors, Todd. We were fortunate to have him on Saturday going down to SF and on the train Sunday coming back to Santa Rosa. If you haven't taken advantage of this combo fair I highly recommend it.

First time riding and wasn't sure where the bikes go. When asking for clarification, the person…read moredidn't speak English clearly and when we ask for clarity he was extremely rude. Not sure I would use this Smart train again. What a waste of tax dollars and can't believe I voted for bad treatment!!

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.