I reviewed OnTime Transportation back in 2022 when I was a first time customer. At that time, the…read moreservice was so good that I gave them five stars. So I'm back to re-review! I have been using OnTime Transportation ever since 2022 and have found them to be the best and most reliable car service I have ever used. Pick up at home has always been on time or early. The drivers are happy to move and handle luggage. I have had pick ups both at SFO and at Pier 27 in San Francisco - I call when I'm on the curb and the wait time for the car to arrive is within 10 minutes. The drivers have had no issues with late flight arrivals and always arrange to be there whenever the plane has landed. The cars are always clean and well maintained and passenger comfort is always the focus. Billing and tips are handled via email invoice, which helps with busy airport drop offs - no hassling with cards on cash for payment when getting to the plane on time is the many worry for the day. Drop offs are always right to the airline and entry door that is most efficient. Roger is the owner and he is dedicating to providing excellent service. Over the years I think we have become good friends. He is well versed in current news and events and conversations with him during the rides are always engaging and make the ride time go by quickly. When I call for a reservation, if Roger doesn't answer immediately, he gets back to me within 10 minutes. He confirms pick ups the day before. He is willing to go out of his way to fulfill service requests. He's the best! Between the great staff, great owner and great service, I highly recommend OnTime Transportation. Knowing that this is a locally owned business just adds to its excellence. Thanks, Roger!

They should be named Flat Tire Transportation…read more Signed these guys up for transportation from Brentwood to SFO. Leaving in June, getting back in July. I've used them before with no problem. The night we were leaving, we had them booked for 8:30pm. It's 8:45pm, and they still have not arrived. I called them, and Roger answered and he called the driver, and the driver said he got a FLAT TIRE and got in an accident on the road. Why didn't this driver call Roger and let him know, so he could inform us? Anyways, Roger arrived at 9:15 and took us to the airport. He did NOT honor their "less than 20 minutes late or it's free" guarantee. Pfftt!! Then, a month later, we arrive back at SFO, and they are supposed to pick us up at midnight. But instead, I get a call from Roger and SURPRISE, their vehicle had a FLAT TIRE and they cannot pick us up and we are on our own to find a ride home at midnight. Thanks!! Just wondering, what are the odds that BOTH TIMES they got a FLAT TIRE?? Pffttt!!! NOT RECOMMENDED!

IT WAS A HORRIBLE, HORRIBLE EXPERIENCE!!! I called 3-4 days before to request a cab. The day…read morebefore, I called to confirm and he acted as if he had no idea who I was. The day of, I was waiting in front of my house at the exact time. He didn't show up. I called and he said, "WAS THAT TODAY?" He ended up at the wrong street. When he did make it to my house, I told him to take me to Pleasant Hill BART. He started driving and I had to tell him where to turn to get the BART station, and again, I had to tell him to turn for the drop off area! I will never use this cab company ever again.

We got off to a bit of a rocky start, but once on track, I was very pleased with my cab experience,…read moreand used him twice more. He was very courteous, opened my door, placed my luggage inside the cab and then closed my door.

If I could give more than five stars, I would. After way too many unreliable and frustrating…read moreexperiences with ride share apps, finding this cab company has been an absolute game changer. My job requires me to be constantly on the move across the greater East Bay, meeting clients and sticking to a tight schedule. Being late simply isn't an option. Since switching from using rideshare companies to concord cab, I haven't had to worry once. They are consistently on time, often early, and incredibly dependable no matter the time of day. The drivers are professional, courteous, and know the area extremely well. You can tell they take pride in what they do. The cars are always clean and comfortable, and the entire experience just feels more reliable and personalized compared to ride share. What really stands out is the peace of mind. I can book a ride and trust that it will show up exactly when I need it, without the uncertainty, cancellations, or last minute surprises I dealt with before. If you rely on transportation for work or just want a stress free, dependable ride, I can't recommend this company enough.

Great service -- driver was on time, friendly, and the ride was smooth. Pricing was fair and…read morecommunication was easy. Would definitely use this taxi company again!

The best cab driver Ever Dan was so very helpful to me with my walker he folded it and put in his…read moretrunk and helped me into the cab. I was very impressed and use him every time i need a cab.

I live in Ms my brother was having a medical problem and was not able to drive himself to the ER …read more I called Friendly Taxi told the man who answered my situation. He was out to pick my brother up within 30 minutes. I received a call from an unknown # it was The Taxi service . M sorry but his name doesn't come to mind . He called to let me know he dropped my brother off. He said I thought it may give you some peace . Yes it did !!! I'm am so grateful . Thank you

9 Jan26. . This review pertains to a particular driver(Brad ?) and Not the…read morecompany itself .although the drivers are the 'face' of the company. Called ahead several hours for a pickup, specified time and place, driver (Brad?) confirmed. However when I phoned him at 10 mins overdue, he said he was busy with an out of town call and not available for a few hours. The guy just blew me off without a word, did Not call me, leaving me waiting for a cab that was not coming ! Totally unprofessional, and unforgivable. ==since writing this I noticed that he sent me a text, not seen at the time, that said sorry already booked....yet I spoke with him =after that = and he never said he'd texted me, and in fact reconfirmed our appointment ! so wtf. . .Bad experience all around. ==But credit where due - the driver referred me to a driver of another company, who in fact did respond on short notice with good service.

Reliable folks, pick up on time. Comfortable car. Friendly, calm driver, easy to chat with. Helped…read morewith bags to the door. Recommend.

great experience...very detail oriented, which I appreciated. I knew just what to do to make the…read moreconnection!

I left my prescription glasses on the seat of van. Driver turned right around when I called him and…read morereturned them to me quickly. My trip to Ireland would have suffered with me not being able to read! They are great!

Would not recommend for a young family or anybody with special needs. Probably fine for anyone that…read morewants to get to the airport for a guaranteed flat rate with no expectations or standards other than getting there in one piece. As for us, I called and asked if they have baby seats. The dispatcher immediately said yes and at no additional cost, then asked the baby's age. I answered and mentioned it needs to be a rear facing seat. He said no problem at all it will be done. The driver arrives, punctually. We were running late and apologized, wrapping up last minute details and locking up the house. He seemed understandably annoyed but waited patiently. We're late to the airport at this point and can't afford another minute. We jump in and find a loose car seat. Ok. Manageable. We start installing it, while the driver sat there looking more annoyed that we had to install it. The base was missing. It was a completely useless, dilapidated car seat. I asked him where the base was, he looked at me through his rear view mirror and said "I don't know." plainly and cut his eyes back to the front windshield as if this was our problem and not his. We had to choose between missing our flight or taking the damn cab ride embracing baby, praying to god we don't get in a wreck. We should have gotten out but we didn't. Thankfully we made it okay but this was a grievous mistake on their end and the owner said he was 'sorry for the confusion' as if he mentioned free gummy bears and only had mints. No, man. It was a lot more serious than an innocent mixup. The driver was cordial at the end and helped with our bags. The taxi van was old and as soon as the air came on, old sour smells came wafting about as I sat miserably listening to the saxophone music grating on my every nerve. The owner gave his word that they accommodated babies and it wasn't true. Period. Will never use them again.

I've been driven by Bob about 3-4 times. Every time, He has been prompt and friendly…read more I HIGHLY recommend The Walnut Creek Taxi. Forget the "high-tech" services. Bob's a real gentleman who helps you get to where you need/want to be. He is really down to earth and easy to talk to which you don't find too often in Taxi drivers. He is a great conversationalist. I really feel at ease talking to him. Sometimes I feel like Bob's really a understanding neighborhood bartender you can easily chat with that happens to drive a Taxi. He is that friendly and easy to chat with. I've even learned stuff from him that I should have known given my age. For example, I've learn how to do a S.O.S signal. It is 3 flashing lights and then 3 steady lights. How we came to this point, well, again, as I said, Bob's a great conversationalist. I joked that this might save my life one day. If I ever have to use this Bob and it saves my life, well, there's going be a big tip for you when you get to heaven! God Bless Bob!

Never arrived at reserved time. I do not recommend this company. If you need reliable service, use…read moreUber or Lyft.

Just now. Cab 7. Concord BART to my house. The cab driver was fussing with his constantly…read moreringing phone and ran a red light with another car entering the intersection. I yelled out and he stopped just in time. Unacceptable. I have the driver's name but won't post it here. I'm saving that for the Concord Police Department and the Public Utilities Commission.

Sooo patient! I had misplaced my phone and he kept calling and calling me until I found it. Never…read morerushed me at all though he knew I did not have lots of time to catch a plane. Kept me calm and we arrived in time!

Great service, on time for my 4am pickup. Bob was fun to talk to, very serious about his work.read more