Things started out great. Toni came to our home twice in Nov. and helped us select paint colors. (Which we are very happy with). We spent over 6 hrs. with Toni. She comped 1 hr. due to being late to the initial appointment, which she didn't have to do, and we appreciated the gesture. We signed her Letter of Agreement for hourly services (since she said she didn't think we'd need her enough hours to choose the retainer option). We paid her in full before she left after each appointment, as she requested. During those 6 hrs., we also talked about the scope of the project. We had some construction going on for a room addition, and we gave her the timeline of when painters were scheduled, carpet installation timeline, etc. She said she is available to come back and look at carpet samples and help with selection. She also said she's available to come back to help with furniture selection and placement, picture placement, pillows, window coverings, etc. - basically help tie everything together based on new paint color and carpet. We paid her for every moment of her time as we discussed her vision for the project, strategy, etc. We were excited to have found who we believed to be a professional interior designer that understood what we wanted and could help us with our project. We relied on her expressed availability. This is where the big disappointment comes in. We contacted Toni mid-Jan. to coordinate a time for her to come and look at carpet samples since the paint project was finishing. She replied and simply said she is sorry to say she is booked solid until March due to several large "retained" projects and is unable to serve us, and added that she wasn't sure we would want to wait that long for her. I emailed back essentially expressing our disappointment and confusion since we were relying on her following through as discussed. We asked if she could at least come help with carpet selection. We reiterated that, while we understand she's busy with new and bigger projects, that she's leaving us hanging mid-project. Well, it's been over a week, and she still hasn't responded. (Normally she responds right away). SUMMARY: Can't help feeling - especially due to her lack of response - she doesn't really care. She now has bigger, more lucrative projects than the scope of ours. What prompted me to write this review is that, from our perspective, it doesn't matter how "busy" someone is - as a professional in any service industry, it is possible to find the time to follow through. In addition, the lack of response to us as a paying client expressing confusion and disappointment, shows a complete lack of care. My husband and I have several businesses, and we feel it's important to treat people well and communicate and work with people when challenges arise, as they often do - whether in a business relationship or otherwise. HUGE DISAPPOINTMENT. I hope this review is helpful to others considering Toni's services. read more