Very bad experience. Called them for a quote for an awning. Had to follow up to actually get a quote after a visit and they didn't bother to respond to basic questions once a quote was given. Almost as if they didn't need or care to get business. Wasted my time with an onsite visit read more

Not genuine! Bad business. Treat employees poorly and rude when asked why. Lies about clients and still owe money

Excellent service. I was quite pleased with the consultant who took our order. We were told 8 weeks for delivery and installation for our blinds. But was pleasantly surprised with it turning out taking only 2 weeks! read more

Love supporting family owned businesses and this is an excellent one. Great customer service and response times. I have used them twice for repairs: one plantation shutter and one Hunter Douglas Duet. No complaints. Very professional throughout. Definitely plan on using them for my next window covering purchase. read more

We had some shades that no longer would go up or down. I used Window-ology and was happy with the result. Much cheaper than having to buy new shades, read more

Absolutely disgusted with Windowology's management. I have been a returning customer for several years. I've had them install multiple shutters, banded shades, motorized banded shades etc. The last time I contacted the rep to order more shades after a remodel, I was given a quote for literally 3x the previous quote. Ie I had a items on a quote from a few years ago. This is how Window-ology treats their longtime loyal customers. I used to recommend the company to everyone. Now, obviously I wouldn't. Enough of the price gouging. Call Hunter Douglas I guess. read more

Love..Love ..Love my Graber Shutters ! Made such a beautiful difference in my home. The whole process was totally seamless. As a Costco member, we took advantage of the 15% Costco Shop Card including and additional 2% Executive account. The whole process from start to finish was seamless !! Installed and replaced Graber Shutters in the kitchen, front bay window, the family room and including the three bedrooms. Joe Willis, Design Consultant came out to give us a price estimate of buying plantation shutters and offered cost savings ideas. Joe was very detail in his presentation including measurements of the existing windows. A few weeks later, Ed, the installer came out to remeasure the windows again and to realign any pending issues. The whole project team of BSSM was fantastic by keeping up with the e-mail communications, timing and the estimate of window installation. Ed and Rafiel came on time and not only took down our old window coverings but took them away as well. They cleaned up and vacuum any debris from the installation of the shutters. I just can't say anything more of this company. If you're looking for a great team and quality products - They are the one ! read more

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Years later the magnets to help close my shutters broke due to sun damage and the nice manager lady gave me a few free replacement magnets to replace them. Good company and service . read more

We have had great experience with the quality and service. Peter (the sales rep.) is also friendly, on-time and has helpful ideas. He is creative and has a good eye for design, pattern and color. Our widows look perfectly accessorized! read more

One Of My electric shades stopped working one day after install. They refuse to return to adjust it (20 minutes of work) and are making us wait 3 weeks. Poor customer service from Mgr John read more

Our installer Rafael gave incredible customer service. He was super polite and conscientious. He installed our blinds quickly and efficiently and had such high standards which we really appreciate. This is our second order with this company and when we do more windows we will definitely call them back. Thank you Rafael! read more

On 1/7/19, the roller shade was returned. I noticed there was 3 damaged blinds that the installer still put up. Overall looking at the blinds, the strings are loose at the bottom and for other blinds I have had in the past, the strings were tight due to custom ordered quality. John told me that's how it is for the type of blind I ordered. The installer confirmed the shipping damaged for the 3 blinds and they told me that they would reorder. Again, checked back weekly, but heard nothing. When I reached back out on 2/6. At that point, they said due to the manufacturer holiday of Chinese New Year, I would not get my blinds until end of February/early March. I asked for refund at this point, was refused. On 2/13, I was told that they were arriving the following week. I check back on 2/21 and there was no concrete update. On 2/27, again told there was no concrete date and by then I was so fed up with the lack of a real date, that I no longer wanted their blinds anymore, I just want a refund. I can understand blinds taking 4-6 weeks from initial order, but not 4-5 months with this many errors. I felt no real empathy or urgency to tend to an order that was screwed up. This is unacceptable customer service and experience. read more

One of a few places where we decided to get some bids on shutters for our house. Since it was fairly close to us and the yelp coupon/check in was another motivator for us to stop by their showroom to see how they looked in person and see how the company was. Upon arrival, it sort of took me back alittle because the business was from the looks of it a former house just around some small businesses. Anyways, we were friendly greeted when we entered and it took a few minutes, but luckily there was a contractor on the premises, he gave a quick run through of some of our possible options and then a general date/time of an actual home measurement/estimate. Overall, we mostly liked him but at the same time when the home estimate came by, we just felt slightly rushed that and the bid was one of the higher bids that we received. read more

Window-ology - Shades & Blinds Near Me - Pleasanton, California

Our motorized drapery was not working after one year, they sent someone to look at it and said the motor is bad and needs replacement. Thus they took the bad part and said they will order the parts for replacement. We been waiting for months now and they still have not update us the estimated time for the part to come in. It's like an endless wait and the motorized drapery without the motor is like useless, you have to use force to open and close every time which create very much inconvenient. I have to call in every month to check the status which they never update, they always told me they will call me once there's any updates but there's never any. I feel so regret to do the motorized drapery now, we spent the extra money for convenience, now I rather I just had a regular curtain and have my money back. The after service for this company is horrible feels like they just don't care. They always said they will call me back but they never. That's why I am here leaving this review to hope they can listen to their voice of customer and care for them about the product that they sold that doesn't work properly. read more

Window-ology - Motorized drapery that doesn't work, the motor broke down after one year use - Shades & Blinds Near Me - Pleasanton, California

This has to be the worst experience I have had. Ordered in February. It's now October and still not completed. All sorts of issues, 1. Wouldn't agree to warranty based on window design 2. Late delivery 3. Wrong cut out 4. Wrong cut out again after 4 months. 5 follow up now with no new timeline. Please shop elsewhere. Good thing for them that they took my money upfront, otherwise I would not be paying. read more

We finally got our motorized, retractable awning installed today and we're so happy with how amazing it looks. Overall, we had a good experience with the team at Window-ology. There were a little bit of hiccups with installation issues at the beginning but in the end, everything worked out. The installers took their time to make sure it was installed properly, thoroughly explained things and answered all my questions. A special thank you goes to Annalyn for going above and beyond to make it possible for us to get the awning installed in time for the party we're having in a few days. I really appreciated her cheerfulness and undeniable politeness over the phone. It was always very pleasant to talk to her. One of the best customer service experiences I've had in a very long time. Will definitely use this company again in the future. read more

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Worst customer service I have ever had. One f---up after another. Didn't offer a discount for all the nonsense I put up with. Took three and a half months to complete my order. Lost one of my awnings. Salesman ordered wrong size. Sunsetter Awnings are nice, but I'll get them elsewhere next time. read more

We had a blind repaired by them. They were responsive, reasonably priced, and finished the job early.

Their estimate for three shades was off the charts ridiculous and twice as much as the quotes for the same shades by other companies. Get quotes from other providers. read more

I had an awning installed in my backyard. It is operated by a remote It is about 12' x 10'. I am enjoying being outside all summer. My guests are loving it too! Service was prompt, and the installation was quick. Thank you read more

We used Window-ology though the Costco Window Fashions program for members. Pros: Product is of good quality, teams were COVID safe, installation teams were on-time and friendly. Cons: -Multiple botched installation attempts -4 month delay due to multiple incorrectly-made windows -Damage to multiple interior windows while installing shutters (they attempted to fix this damage later) Poor compensation for the above (roughly amounting to 2% of the total 5-figure price we paid) and unwillingness to make it right. I would NOT recommend this company because of their unwillingness to remedy the situation that they caused because of poor manufacturing and subpar installation. read more

Window-ology in Pleasanton has been our go-to business for blinds and shades throughout our home. We recently had an old vertical blind replaced on a large sliding door. The quality of their design services and window treatments were what we have come to expect from them. Today I am writing to sing the praises of Rafael, the young man who installed our blinds. He was courteous, pleasant and efficient. He went beyond the norm, understanding the challenges this large vertical represented in terms of operation, and took extra care to ensure it had a solid, highly functional mount. He also reinstalled the wood valance that had been custom made for this sliding door and actually did a better job than the guy who built and mounted it years ago. Kudos to Rafael and thanks to the team at Window-ology! read more

Peter was just awesome all the way The curtains took a while due to the COVID pandemic but they came out beautiful Kudos to Peter for being patient with us in selecting the right colors!! Pricing was competitive among 5 other quotes I got including Ethan Allen read more

One star is for the nice people and the small discount. The minus-4 stars is for the many times someone had to come and remeasure and for all the times the drapes had to be remade or hemmed, and for drilling holes and moving the drapery rod without my permission. They never did get the measurements right. One is now on the rod they moved (not my decision) and one (in another room)is for having to move the drapery pins because they were too short (after being hemmed for being too long) and the rod could not be moved. I DO NOT RECOMMEND THIS COMPANY read more

Awesome company for window coverings. Peter the design. Consultant is great to work with. Installation top notch. Highly recommend!

After countless "can't help you lady" responses, I had the good fortune to find Peter Colucci at Window-ology. A new AC unit projected out 3 inches further than the old unit. My full length, 25 ft wide pinch pleated linen shears bowed out around the new AC and looked unsightly at best. Peter researched brackets that would allow the drapes to hang properly to my great satisfaction. Peter and Mike the installer were delightful to work with, on time, efficient and did everything to accommodate and please me as a customer. read more

We have ordered blinds on two different occasions. The staff is professional and helpful. They communicated information about our order and were quick to respond when we had questions. I can see why they have been in business for such a long time. I highly recommend Windowology! read more

I've used Windowology for many years and for different services (window covering repairs, new custom window coverings, and reupholstered furniture). Peter, my Windowology designer, has brought me great advice and solutions and has been a pure pleasure to work with. My newly reupholstered living room couch and chair are gorgeous! read more

Based on Yelp reviews we decided to use Window-ology. Tracy visited our home, made recommendations & did our estimate. We decided on doubled celled shades for their energy saving properties and some were standard & some down/up/up down. They also did our picture window & slider. Installation was done as predicted 2-3 weeks. Installation crew was excellent and finished the job efficiently & professionally. Measurements on all windows/slider was perfect: kudos to Tracy, installation crew and front office was friendly and helpful. Can you give six stars?l read more

Window-ology - Shades & Blinds Near Me - Pleasanton, California

Window-ology has been wonderful during the entire process. I have 2 large bay windows. I wanted quality that was aesthetically pleasing- this is a high visibility area in the home! Ericka did the measurements and brought fabric samples. She was super helpful when thinking through what might look best. And, especially since this is a large purchase, seeing fabric samples was important. The shades arrived a little before schedule (yay)! and our installer (Devonte?) was efficient and knowledgeable. He was also incredibly kind when I realized I made an error in the ordering process. I'll definitely work with them again if the need arises. read more

I have some Hunter-Douglas blinds that I did NOT buy through Window-ology. Of the six, two of the riser mechanisms have broken during the COVID-19 epidemic. Window-ology worked with Hunter-Douglas to fix the first under warranty. The second was just out of warranty and they worked with me and Hunter-Douglas to split the cost of the repair. They were helpful, professional, courteous for each blind, every step of the way. Whenever I need new blinds, I am giving them my business. Sorry I didn't know about them when I bought these blinds. I love the blinds and would buy them again, but, next time, through Window-ology. If you want professionals who know their business - Go to Window-ology read more

Window-ology Tracy at Window-ology did a great job in helping us replace all of our window treatments. We recently finished remodeling our house and had a party planned to celebrate the completion. She was able to get our new blinds installed just in time for the party despite having the product we picked being discontinued. The party was a success with Tracy's help! We definitely recommend Window-ology. They have a nice selection of window treatments and excellent professional installation staff. read more

Recently I had purchased new solar shades blinds, for my kitchen. I had a very good rep named Lynn..she was easy to talk with and very professional... she was not pushy and very patient which I truly liked! Shaun the installation tech installed the blinds and did a great job! He was also very professional and cleaned up after he was done. BTW I purchased through Costco and got back a gift card. read more

Best service I've experienced in years. Had a simple repair done and and they were incredibly helpful, informative and accommodating. Very rare these days, and whether we need a future repair, purchasing window coverings or offering a recommendation, Window-ology will absolutely be the only choice. read more

My blind's string system needed repair, and they did a fantastic job with it. Communication was easy, quick turn around, drop-off service available, and great result. Highly recommend them. read more

I usually have some ideas in mind when making home purchases. This time I did something different. I let the folks at Window-ology come up with the ideas for my new "Zen Den." In reality, it was a downstairs bedroom, small at that. I wanted to transform it into a relaxing room for reading and movie watching. I had an existing piece of furniture, so I went with the Asian theme. I wanted it painted blue. I gave Window-ology my colors and photos and wow, did they deliver! I want to post a photo, but it won't do it justice. The light filtering shades are beautiful. I think they are called City Lights, but to me it looks like rain. And behind that, a motorized room darkening shade for when I watch movies! It's as good as it gets! THANKS!!!!! read more

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Absolutely fantastic communication and service. Very reasonable (we had our old awning replaced) and they did a very clean job. Highly recommended read more

This is my update at the 1-year mark. The owner and company remained very responsive and responsible with remaining issues, which is why with all said and done we had a positive experience. I am happy with my window coverings, and everything works and looks like it should. I would work with them again if I needed window coverings. read more

Three of our Hunter Douglas shades needed warranty repair. I made arrangements to drop them off at Window-ology for assessment. Joe unloaded all the blinds from my car and went through the process with me. Although the repair shop had recently gotten really busy, they were able to complete the repair promptly. I had mentioned we were getting guests from out of town so I was very grateful. Joe went over all the repairs that were completed and loaded the 3 blinds into my car. My husband and I re-installed them when I got home. The blinds are like new, even better than new in my opinion. Thank you, Window-ology of Pleasanton! read more

Customer is last for these guys.. thoroughly disappointed! And wasted about 5 weeks of time going back and forth. It will be a good idea for them to shut shop and find something else to do. read more