In my years of home ownership, 5 Star Shutters & Blinds has been one of the most sincere, polite, professional, accountable and friendly company I have done business with. They are truly 5 star in service! It is a family owned business that listens closely and understands your needs, respects your time and choices, and delivers as promised. They provide affordable quotes - I have received quotes from many vendors and no one could match their price. I also appreciate their communication - they genuinely care about your requirements and work so well with you to solve your problems as if they are their own!
Sharing my experience below with the hope that it helps understand what to expect.
- 2023 Jul 20 | I requested a quote on Yelp with a long description of my requirements and a few photos. On the same day, they responded with an introduction of their company, a rough estimate for my project and many options that may fit my needs and the materials/brands of shades they typically use. I was very impressed by the fact that they took the time to read my long description of requirements, understand it well and crafted a detailed response. The prices they quoted were reasonable too. My main requirement was to reduce heat inside the house (in summer) from large windows up close to the ceiling that had no blinds/shades. The windows were so high up the wall, I was considering motorized shades. But they come with their own challenges - charging (every few months) or wiring. We scheduled an appointment for measurement on July 28.
- Jul 28 | The field team came in right on time, measured all windows, and discussed many options and combinations I could consider for my application. Later in the day, I received multiple quotes - for motorized as well as manual shades, shutters, etc.
- Aug 02 | It took me a few days to compare quotes from two other vendors who also visited my home that week. Their quotes were higher and they were not as understanding of my window needs as the 5 Star team. After detailed discussions for days that followed after the 5 Star team came onsite, I was convinced that manual cell shades with a skypole (for operation) would be the best application for my windows. And after months of installation (November now), I can confirm that it was an excellent choice, thanks to the team for helping me make an informed decision, instead of blindly upselling me a motorized set of shades. And the Norman Honeycomb Double cell (Light Filtering) shades certainly helped cool the house down in summer!
- Aug 03 | I signed the contract, which was easy to follow, and made the first payment. A lead time of 14 days was estimated.
- Aug 08 | The team came in to show us color samples for the shades, and patiently waited as my wife and I took time to go over them and decide.
- Aug 24 | They reached out to me to schedule the installation for Aug 26. Since we were unavailable, we requested Aug 28.
- Aug 28 | Installed professionally in a few hours and demonstrated the operation using the skypole, causing absolutely no inconvenience. I paid the balance amount and it was done - couldn't be any easier.
Overall, working with 5 Star Shutters & Blinds was a delightful experience. I would certainly reach out to them for my future installs, and highly recommend them to anyone in the East Bay looking for blinds/shades/shutters installation. You're a great team, S, J, C & L at 5 Star Shutters & Blinds. Cheers! read more