Excellent valet service provided by Luis and Tim--professional, courteous, efficient, and attentive.read more

Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

I had a good experience at this hospital. Reading everyone's reviews made me nervous but I received…read moreexceptional care from the doctors and the nurses very attentive to all my needs.

I came here for a kidney transplant on 3/31/26 so my stay was for 3 nights and discharged on the…read more4th day. The level of care I received was outstanding. It's a lot to physically and mentally navigate the challenges of major surgery but the nurses and doctors made my entire experience pleasant, professional, and safe. There was never a time when I felt out of the loop as my recovery progressed and what tests and medicines were added to my daily routine. All the staff on the 17th Floor were amazing. Every RN, PCA, Doctor, support staff, and housekeeping were highly attentive to my needs. The only critique I would say is that sometimes I'd be missing an item or two of my meals. I was served breakfast, lunch, and dinner that was preordered via link to my phone. 90% of the time, my meals arrived with everything that I requested and the other times they were missing without explanation. Other than that, this is a 100 star hospital. I trust Banner University Medical for all my medical needs.

The Mayo Clinic Emergency Department treated me for influenza A recently. As always it was a…read morepositive experience surrounded by caring cheerful staff. The new ED runs so smoothly with all departments close by. X-rays and blood tests results are back quickly and a board in your private room indicates when they have all been completed and the Dr and nurses names along with test progress is updated quickly. I have had many experiences of other departments there, from neurology , to foot surgery consultations and I am presently experiencing appointments in the PT department. Every where I go I am greeted and cared for with loving care and expertise. There are no rushed appointments and in my experience they run on time. What a great experience every time I have an appointment. Phone staff are so on the ball calling to make appointments and are mindful and helpful of time constraints one may have. Liz.

I had a transplant here and then stayed 2 days in the hospital 2/17. I also had a lot of after care…read moreappointments. I think mayo does a really good job. The hospital experience was great and all the nurses were great. I didn't meet the surgeons but the anesthesia team was great. The only bad thing that I took a star off for was the food was soooooo bad. I mean like nearly inedible. When you're trying to recover and eat it's hard to when you can barely shove down the food. I'm not even very picky but I can't overstate how bad it is so order oatmeal and fruit and stuff that isn't going to be nasty. The aftercare was also great and they set all my appointments for me and it was so easy to stay on track. No complaints and every provider I saw was great.

My husband and I are here from St. Louis and both of us ended up needing to go to urgent care. We…read moredidn't go on the same day or for the same reason though! We both had a great experience there! The wait time wasn't long, we were seen pretty quickly after we arrived. The whole process didn't take long at all! We both saw caring professionals who were able to give us a diagnosis, a care plan, and call in a scrip for us. It's always a little strange to need care in an unfamiliar area, but this was great! We both highly recommend Honor Health!

I understand ERs can get busy, but this visit felt poorly managed. Basic things like collecting…read moresamples and discharging patients took an excessive amount of time. Sitting sick in a room waiting endlessly for routine steps like l printing discharge paperwork was frustrating and exhausting.

Professional,personal, patient and kind. Complications from…read morechemo and radiation Made breathing adequately really difficult. I was scared No time was wasted starting treatments that led to steady improvement. Probably most important- Everyone was super supportive and encouraging Scott S

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

I had some digestive issues and wanted to make sure it wasn't serious. Every one from the office…read moreperson who checked me in, to Megan who took my vitals, to Mike in Radiology to Dr. Ross Dechant, were excellent! Fantastic bedside manner by all, which is missing many times in healthcare! Dr. Dechant, explained everything and took time to answer a bunch of questions! I can't say enough about this location. If you need medical attention right away, this is the place!

Exceptional experience. Seen very quickly, organized emergency care. Wonderful nurse and physician…read moreDr. Roper. Great with our son. Will recommend highly to friends and family. We are very lucky to have this option in our community.

Amazing, caring, attentive, and kind. I was very happy with my care here! From check in to check…read moreout, everything was smooth and painless. It felt like everyone on staff genuinely care. My husband was also guided well and greeted by name, which helped him feel welcomed. Exceptional facility

Excellent orthopedic hospital; Dr Berghoff was amazing, food was great, nursing & PT staff also…read moreawesome. If you need their services, they are the best in the East side of Phoenix. Easily accessible from the 202 in Mesa.

I want to thank everyone for the great job from admitting my wife in her critical moment the…read moreemergency room staff being fast and on their toes monitoring every beat of her heart the icu staff taking care of her watching her vitals THANK YOU FROM THE BOTTOM OF MY HEART

If I could give zero stars to my ER experience that would be more than generous. This nonsense of…read moreleaving patients on a cart in a busy hallway is so demeaning! The only nurse who deserves a 5 star rating is Donna on day shift. She genuinely cares.

Extremely life-threatening injuries due to an auto accident brought us to the ER. The surgeons did…read morean absolutely marvelous job repairing all the trauma. Subsequent to that, spent 28 days in the ICU. All the staff were absolutely wonderful. Not only were they so well qualified but also so caring and attentive to all of our needs. This is the place to go!

I was discharged from HonorHealth Dear Valley recently and I would to give credit where credit is…read moredue. The ED staff: The waiting room was busy from the moment I checked in (3:34am). That being said the staff was ready, patient, organized and kept everyone who was waiting at ease. The same is true once I got in to be evaluated. The nurse who set my IV (I'm sorry I forgot your name I was in a bad way) was amazing. She was finishing the tail end of a long and busy shift, but had such a great attitude and disposition it put myself, and everyone else she help in a better state of mind. Shout out to the CT technician, I don't think you can be better or more efficient at your job. And that goes for everyone else in working the ED. Upstairs staff: Dr. Kruti P. Shah took authentic interest in my situation every day, really taking the time to get to know me and my lifestyle to bulk-up/supplemet her treatment plan. So empathetic and multifaceted it was almost like having two doctors for the price of one. I can verify first hand that she gets to the point and would never play mind games with your health. My day nurse Sandie used her amazing bedside manner and her experience/expertise in the nursing field to anticipate my needs so consistently it felt like she could read my thoughts. Her close partnership with Dr Shah came through it made me take note of how much they care. It's nice to see such a close partnership in such a large facility. The biggest compliment I can give them both is the lesson I took away in doctor/nurse/patient trust. I will never forget how the trust we had will be impossible to recreate in the future. Thank you both for being so kind, compassionate and understanding during my time of pain. I will never forget it. ED staff: you are heroes and the heart of this facility. Thank you.

I want here for chronic migraines. My neurologist was Daniel Smoots. He asked many questions, was…read moreextremely attentive, allowed me time to explain everything relavent, gave me many treatment options he explained great especially when I asked for more detail, and was very helpful in getting referrals and medication I needed. It was also very easy to contact him via the honorhealth website when I needed to change the location for my MRI. I arrived late because of something entirely out of my control, and I was so worried I wouldn't be able to get seen. Despite my stress the office staff were helpful and got me in anyways.

I should start by saying I am grateful for the kindness we were shown here by all the staff we…read moreinteracted with however I am really disappointed in the communication from this place. It was so difficult to convince my mom to come in for help due to past medical trauma. Finally, I got her to come in and they made it sound like they were going to wait for a bed to open up at the facility she wanted to go. Now she is somewhere that is less than ideal so that this other place can essentially collect money for the government and house mom without actually treating her and further adding to the trauma. I truly wonder what the point of the healthcare system is sometimes. It feels like it only exists to perpetuate problems. I realize that problems are systemic and not the result of anyone individual we spoke with, but I am discouraged all the same. It truly feels that there is nowhere to go for help where people will be straight with us and unfortunately patients and their families pay the consequences for it every day. I don't have a solution, but I am profoundly disappointed.