Two days ago, on a Saturday evening, I went to the Mariano's store near my house on Lawrence Avenue. I've been a customer there for over 5 years and have always appreciated the good customer service. However, on that particular night, I had a very unpleasant experience. I've noticed a lack of friendliness from a specific employee in the past, but I never really get a chance to talk to her. But on Saturday night, she was extremely aggressive and disrespectful towards me. I was with my fiancée at the self checkout cashier, when she ran towards my shopping cart, started yelling at me, and waved her arms aggressively. Despite my attempts to calm her down, she didn't listen and even push me and tried to grab my phone when I wanted to take a picture of her name. I felt very unsafe and unwelcome. I hope Mariano's will be more selective in choosing their employees so that I can feel comfortable shopping there again. I attached the picture with her name to this review. Her name is Angie, be aware guys. read more

Mariano's - Grocery Near Me - Chicago, Illinois

I go there in regular basis, I am a regular customer at Mariano's at this location; Lawrence/ ravenswood . Today I came to do my regular shopping, I was looking for basic things I usually buy at this store , so I asked for help . The lady that was supposed to help me was very rude and unprofessional. Her name is Angie , she's one of the managers , instead of helping me with my needs , she was yelling at me . She must be removed from her management position. I wish the G M sees this ! Feel free to contact me at : (773) 474-4916 Uriel , read more

This is an underrated Mariano's location. If you live downtown, it's a bit off the beaten path, but it is still on Lawrence, a busy street in Ravenswood. The parking is fairly simple, which is great since Mariano's is often infamous for its tight squeezes in their lots (Lakeshore East) or aggressive ramps and sharp turns (Halsted/Greektown). There has always been a good selection here, and the staff members are knowledgeable and helpful! I don't remember ever finding produce out of stock at this location. There is often someone playing the piano here, and last time, it was "You've Got a Friend in Me." I texted my friends, since it made me wistful, and one of the friends asked why there was a piano player at a grocery store. That's fair...but it feels classy :) Mariano's also has good prices, and their member card gives you legit savings. I don't think it's really pricier than Jewel, and Jewel's quality makes me feel like I'm in a late-1980s Soviet satellite state, in terms of its barren shelves and disorganization. read more

I use to love this location especially when they first opened but now it's gone downhill. I walked to Mariano's today to purchase some groceries. The store is so busy especially on a Sunday, customers are rude and pushy. The clerks aren't helpful. The food is overpriced. I bought a pre-made Caesar salad the salad didn't come with dressing ( rolls eyes ) also the salad hurt my stomach. The escalators or elevators are usually out of order. That's my rant for now. read more

Don't be tricked about prices marked "reduced" in their deli area. More often than not, you will still be charged full price at the register. I've had to call this to the attention of the person working at the self-checkout multiple times, and they're aware that they're doing this. I avoid shopping there as much as possible because this doesn't sit right with me. I don't know how often people don't check their receipt, but not everyone does and it's very dishonest. read more

Save yourself time & frustration. Go elsewhere. They really need to change the sign to Kroger because it is no longer Mariano's. Mariano's had excellent customer service & quality items. Nothing is the same. read more

This is a new building that was built in what used to be the parking lot for Sears. The difference between this Mariano's shopping experience and the experience in Mariano's that took over Dominick's facilities is night and day. All Mariano's charge a premium price, but this one can justify it. The folks in the different departments are very knowledgeable about the product in their department (I was particularly impressed by the cheese dept). In addition, there is incredible variety across the board in the perishable departments. As you walk in the store there is a bar where you can buy a drink to enjoy while you are shopping (and the carts have drink holders). The store is well staffed in general and all staff seems enthusiastic and willing to help. I can't recommend doing all your shopping here (as the prices are pretty high) but def check out the perishables and think about this place for food for special occasions. read more

Mariano's - Front of store. - Grocery Near Me - Chicago, Illinois

This Mariano's seems to get worse every time I stop by. The aisles are un-navigable due to haphazardly-placed promo stands, the prices are skyrocketing and the quality is plummeting. For some reason, people take their dogs here? Not service animals; like random Pomeranians sitting in carts and snapping at you when you pass by. The whole store has gone feral. read more

For a full service grocery store they never have enough cashiers or baggers. They try to force everyone through the self checkout lanes.

Wine while shopping. A very generous $3 pour of rosé made my day awesome. The store has everything, great staff, and it isn't expensive. Easy parking too. If I lived in Illinois I'd shop here all the time. While drinking wine. read more

Pretty convenient to my apartment, even though this location of Mariano's is actually in Ravenswood, this is still the location I visit most often for my grocery shopping. It's clean and the associates are generally pretty welcoming. They're a good market and usually have whatever I'm looking for. Not much else to say here. read more

I loved this grocery when they first opened. Beautiful, modern flagship store with very reasonable prices and awesome selection. When Kroger bought it, things went downhill. Prices went way up (even before the pandemic) and quality went down. Most frustrating is inaccurate and deceptive pricing. I frequently find that at least one or two items come out higher at the register than advertised. This has been going for years and has been an issue at all the Mariano's since Kroger bought them. read more

The curbside-pickup order I did today went very well. The personal shopper, Jasmine F, did an amazing job. She called and confirmed every substitution, item by item, and clearly put a lot of effort into finding good subs, and made sure to check every item for gluten-free status, as requested. She went as far as to confirm that the slightly bigger bottle of the same Ranch dressing was ok! Since the whole reason I do pickup is to minimize COVID risk, I especially appreciate that Jasmine was wearing a mask (correctly) when she brought the order to my car, and made sure to not touch my credit card. This is in stark contrast to the experience I had yesterday at the Roger's Park location, which was, to put it briefly, useless. Today's order happened entirely because Roger's Park did a terrible job. Jasmine, you saved saved the day. Thanks. read more

Kroger officially ruined this store. Now if you'll excuse me, I'm going to walk up the stairs because the escalator has been broken for 3+ months. On my way home, I'll have to make stop somewhere else to pick up locally made corn tortillas (notice how they are always out of stock but the piles of crappy mass market flour tortillas are always in stock? That's called: what the customer wants) read more

I've been going here for years because it's the closest big grocery store, not because it's best. The produce is almost always not very fresh. I bring things home and they go bad very quickly. However, what I have to report now makes me leery of going back. I got food poisoning last night from food on their wet bar. I had chicken tenders and fries and have now been ghastly I'll for 24 hours. That's the last hot bar/salad bar I ever patronize and I have to call quits on this store now. read more

I here for the fruits Milk Breads and muffins Greats prices The bagging station is pretty bad I like to do myself The always smash my stuff read more

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I just tried to use Marianos Delivery now and my order was apparently cancelled. No reason was given and no alert was sent. This is not very convenient. I won't use it again. read more

When this store opened it was truly amazing. It had the best produce, meat, and liquor departments of any grocery store chain in the city. The employees were abundant and helpful. The store was impeccably clean and inviting. However, when Kroger took the store over everything went downhill. There are fewer employees and the great produce, meat and liquor departments have been scaled back significantly. More importantly, the physical store is not maintained or cleaned to the same degree. I'm attaching a photo of the escalator that has been broken for a couple of weeks. If it wasn't the closest grocery store to my house I would go back to Jewel. I miss the "real" Marianos!!! read more

Mariano's - Broken escalator at Marianos Ravenswood - Grocery Near Me - Chicago, Illinois

I usually love to shop here because people are nice especially Megan and Brenda. Unfortunately, tonight I had to wait in the line from 8.50 to 9.20 ( 30 minutes !!!) to check out because mr Sylvester keep talking to disable lady to hate everyone in the world !! read more

The customer service is terrific, starting with Steve, the register personnel, pharmacy. Same good quality produce, proteins, bakery and grocery selection. But sadly the store is so rundown, not very clean, escalators continually out of service. Very sad for a once beautiful store. But really nice staff read more

Aie !!!! Since Mariano's was acquired by Kroger, the quality of this store (and others) is degrading. The products are coming more likely the big process foods industries, the wine selection is now almost entirely handled by SWS, which is bad. It was better before. The pizza are not even made by hand. t's now a high food process pizza, from a bag. It's depressing to see how Kroger do not understand the market better. No wonder why they are in difficulties and far away from the competition. Well, it was much better before. read more

Goodbye Jewels hello Mariano's!!! This was my first time in Mariano's. I had a coupon for a free super kale smoothie. This location has a parking lot but it was packed and took a while to find a spot. Heads up the juice & sweet station as well as the Starbucks is located on the first (street level) after walking around the whole second floor I finally asked an employee where it was. So back to the smoothie: #yum you could barely taste the kale and I had a nice boost of energy after drinking it. I would definitely come back and try their other smoothies. The store was very organized, clean and you could smell how fresh and yummy the fruit and veggies were in the produce section. You literally couldn't see not one bad fruit or veggie on the table which I think is amazing and worth the trip especially if you love fresh fruits and veggies like I do. You could also smell the delicious meats they were throwing on the grill for customers, I heard their grilled steak is perfection - I'll have to come back to try it. read more

Expansive selection without being overwhelming, fan of the layout, haven't had a bad experience. Ice cream selection is pretty good, could be improved with Jeni's. UPDATE- they have Jeni's!! read more

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While I am thrilled to have a decent grocery store within short walking distance of home, historically I have been more ambivalent about the Mariano's chain than all of the fanboys and -girls out there. It is clearly superior to Jewel but not the Second Coming of Grocerydom. However, so far I am a fan of this new location. It is roomier than the Roscoe Village store, and there is always a legion of employees on the floor, many of whom will greet you with a friendly "Good morning." There are a few unexpected elements that set this place apart, such as fresh popcorn at the candy counter, a barbecue stand, and an oyster bar. I am also impressed that 98% of the products are available right at opening time at 6 am. You can't get a fresh pulled pork sandwich or maki roll at that time (wait until 9), but the deli, the bakery, the salad bar, the candy counter, the meat and seafood section--all are staffed and stocked and ready to serve. One major drawback is the lack of self-checkout terminals. I have to say that this Mariano's keeps their checkout lanes staffed satisfactorily in the afternoons and evenings; but in the mornings (weekends) I usually see only two lanes open and end up waiting several minutes. The store is predictably zooish at 6 o'clock on weeknights, but weekdays around 1 pm are not as bad as you might think. Weekend mornings at 6:30 are dreamy. Generally I don't think that it's productive to compare all of these chains on prices, at least for groceries. For example, Mariano's beats Jewel on our brands of peanut butter, veggie burgers, and canned cat food, but Jewel wins on pretzels and milk. Mariano's regular price on whole pineapple is cheaper than Jewel's, but two recent Jewel sale prices soundly trumped two recent Mariano's sale prices. So why bother running hither and thither to save a few cents on regularly purchased items? I choose to shop for convenience and there is nothing more convenient than a one-block walk. Random positive notes: + Pretty good craft and imported beer selection: on the shelves, in the walk-in cooler, and in the make-your-own-six-pack. I wish that it included more local options. + The deli items are hit or miss but mostly hit; my favorites so far are southwest roasted corn, edamame quinoa salad, and teriyaki salmon. + I have tried all of the soups worth trying, and most range from good to great; my favorites are black bean, potato bacon, turkey chicken chili, and tuscan white bean & kale. + The six-dollar meals at the deli + Kirk's Castile soap ($3.99 per three-pack) + The white paper bakery bags are manufactured in Chicago + Choice of salad bar containers includes the brown compostable "cardboard" + The bakery makes a really good raisin bran muffin Disappointments: - No bulk candy like at Roscoe Village - No Kerrygold Irish butter. Instead they sell some knockoff called "Shannon Gold." - The apple fritter is disappointing, just like at Roscoe Village - The bakery produces a wondrous range of goods, but the only single rolls available are bolillo and telera. While this is grudgingly adequate for most of my random sandwich needs, sometimes I might want a different kind of roll to go with soup or a meal. Multigrain? Sourdough? Pretzel? More variety please. - The barbecue is not good. The rolls are dry, the brisket is dry and bland, and the sauces are so-so. The pulled pork is greasy but better than the brisket. - Speaking of not good--the bananas, almost always overripe and beaten up - The walk-in beer cooler door operates on a motion sensor, so if you are browsing the selections close to the door, it will open and close constantly. Terrible waste of energy. read more

A new update this morning 2 women were assaulted in the downstairs sitting area the "security" briefly looked up from his phone then walked away until someone got him. Also the very unpleasant woman at the self checkout was very rude looking over my shoulder as I was at self checkout read more

I was at the location on Lawrence just off of the metra tracks today. It's like 1804 West Lawrence. I go in the store frequently enough and have always enjoyed the service. They always have things in there that I like and they're pretty much affordable all the time. And I like their service and I think they're great and they are a nice store, however, today I went in there and I wanted some quick restaurant food and I got the food. And I was not happy that I had to walk all the way across the store to pay for my food at the regular general checkout counter and have to wait in line with people that had $100 grocery orders. I don't see why they can't have somebody that somewhere in the store that you can have so people can just scoop up their food and get their food go pay for it and then sit at the counters to eat it. It's very inconsistent with your good customer service. It'd be nice if you would really consider having some kind of kiosk where people that just want to come in and eat lunch and leave without having to walk all the way across the store and then walk back over and sit down and eat. You know that food's been sitting under the heat lamp for hours and you know people like that stuff but seriously get some kind of a kiosk and the food area for people to do this so we don't have to inconvenience the grocery store clerks. You used to have that where people could pay for their food and then go sit down and eat it but you don't anymore and I'm really not happy about that at all! read more

Mariano's Fresh Market for me is a nice grocery store although some would disagree. When the pandemic started it has been my go-to store since it is near my place and is the most convenient for me. The staff does not really care much about sanitation but I myself just provided it for my own safety. Even so, the store is a great help because I got everything I needed in terms of grocery and it is a bonus that it is big and spacious and glad I was not able to have a contact with my fellow customers inside. Until today I prefer to go in here. The staff are nicer and helpful now. I like their pastry section and they have this cookie selection and the cookies are big compared to the ordinary cookies and it tastes much better and fresh too. They have sales on selected products from time to time but it is still fine without it because most of the products inside has fair and reasonable prices. read more

Four years on, I'm still a regular Mariano's customer. And why wouldn't I be? It's halfway between work and home. The prices are still competitive. But my admiration has lessened. My devotion has decreased. Kroger's bought Mariano's last year and has been making changes. A few are good, most are troublesome. The card readers at check-out can now read chips. That's good. At the prepared food area/salad bar, half the time, there weren't enough checkers working. At rush hour after work, you would see 10, 12 customers in line, and only one checker working. And you never could find any help -- there were no managers around, anywhere. Now, there are no checkers, only self-checkout machines. Of course, these things don't work right half the time, or if you need a live employee to purchase alcohol, some employee is always standing around. What's the difference? We could have had a second checker, and the line would move much faster. Us poor benighted customers are not trained in running those machines, and we shouldn't have to be. You have to -- repeat, HAVE TO -- pay attention to the sales prices and carefully check your receipt. Every time something's on sale, it hasn't been entered into the checkout process. Every. Time. I stand at the end of the line, peruse my receipt, then go over to Customer Service and complain about the error. It always gets corrected, but only because I have learned to be vigilant. If you are less vigilant when you check out, you will get ripped off, without doubt. Why do we need an extra salad bar, just for organics? Kroger is introducing its own store brands. They are lousy. If Kroger is better, why can't they improve the quality of the salads? And why can't we get an ingredient list, like Whole Foods does.? Starbucks came in and replaced Vero coffee. I hate Starbucks. The coffee is too strong, bitter, and costs way too much. However, this may be a good change. I've completely stopped buying coffee here, and now make and carry my own in a thermos, so it's saved me a lot of money. I'll still go to Mariano's. For the staples that I buy, it's less expensive than Jewel, Target and Whole Foods. And it's incredibly convenient. Our love, however, is no more. Mariano's is just another store. read more

Stopped at Mariano's today after the gym. They had oysters on sale for $1.00 each but you couldn't get them to go you had to eat them there. I figured I would order 12 of them for dinner, there were 2 people in front of me in line to order. At around the 22 minute mark I had to abort my idea of having oysters on the half shell for dinner.... the employee was still only on the the second order at the 22 minute mark had only opened about 4 oysters out of 12 for the customer. It was going to be a 30 minute wait just for the slow poke to finally start getting mine ready. Come on now this is some ridicules shit, why put things on sale if your store employees are too incompetent to keep up with the customers?? There were 4 employees behind the sushi/oyster counter, the other 3 employees were pretty much doing nothing, well I mean doing nothing besides looking at me. So tell me, why couldn't they have jumped in and helped serve customers, is there some kinda rule against that. Anyway that sucked, and also sucked that I was suckered into their bullshit "sale". Also needed to pick up some mayonnaise that I had a coupon for, they didn't have the brand.... so I walked out of Marianos empty handed and had to go to Jewel to get dinner. Store sucks. read more

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Best Marianos in the city by far. Items are plenty stocked, quick service, fresh food, not to mention a vast array of for sale items in supreme conditions. Plus free parking up top! read more

Selling this week a bad watermelons. I bought 3 because there are for 1.99 each and all of them are white color from inside. I now know way they are only 1.99 each. read more

This place just opened on Tuesday. It's really big and reminds me of a not so expensive Eataly. They have an oyster bar here, a sushi bar, a BBQ option, deli, cheese shop, bakery and so much more. Located off the Ravenswood Metra Stop, this is a great neighborhood market. They have a great selection of liquor/beer and a spice and grain section. The prices are also very competitive. There is also ample parking. read more

This Marianos has just opened but I am enthralled. It's 80,000 square feet of grocery wonderland. It's seriously an experience like visiting an amusement park - you don't know what to do first! Should I check out the wine bar? Eat gelato? Oyster Bar? Sushi Counter? Eat gelato? Browse 300+ cheeses? Visit the full-service florist? Goggle at the wild game selection including ostrich and python meat? Eat gelato?! Seriously, go to the gelato bar and indulge yourself with a tiny, medium, or seriously-are-you-going-to-eat-that-whole-thing cup of creamy cold goodness. It's a great addition to the neighborhood and to the city. I've seriously been there 5 times already and it hasn't even been open a week. Everyone definitely needs to check it out. read more

Absolute hit and misses at time. Sometimes a great cashier then not. Produce at times great than it drops off. There seems to be al lack of consistency in their product. Grill guy was cool than apparently found a better job. I want to like the place but...... read more

Registers go offline frequently and they make customers take cash out of the ATM ($3) fee and pay cash to accommodate. Messed up customer service. Also, Kroger's sucks. The products have gone markedly downhill. read more

I have always loved Marianos. It's cheaper than whole foods, but generally the food is still fresh. I say generally because I had the worst experience with produce at this store. I bought raspberries and some bagged vegetables on a Monday and not even a week later on Thursday they were growing mold and going bad. I couldn't believe it. Not everything about Marianos is bad. They do have an awesome sushi bar and a whole lot of other great things, but the freshness of my produce was a disappointment. I will definitely be calling customer service and hopefully be reimbursed for my purchase. read more

Mariano's Ravenswood is bad. I enjoyed shopping here before Kroger bought it and took it down. I'm used to signage for prices is missing or out of date. Nobody seems to care that the sale sign expired four months ago, or your guessing which bulk onions are the sale price. However, even though I have a Mariano's card and I "clip" the coupons on their website, but that's not good enough for the sales price. One has to scan an inactive QR code to get the actual sale price. I brought this up with the cashier, who went over and got somebody from customer service, I explained the issue, she said there was nothing she could do. I decided there was something I could do, I had them delete the cheese and tomatoes from my order and I left. read more

Oh my gawd I hate this Mariano's so much. I live walking distance, so unfortunately it's my best option for grocery shopping. I can always depend on this Mariano's to be out of something crucial on each visit. Today is was bread flour. Yes, they are out of bread flour today. They have also been out of paper bags for a couple weeks. Should I mention that the escalator has been broken for months now? I've also never been in a grocery store that has so many people calling in. There is a constant announcement over the PA for a department to pick up a call on 141 or 142. Now I know the store doesn't have control over this, but who the hell is calling in to this Mariano's? Are people calling in to make sure they have something in stock (because they never do) or are they just calling in to bitch about why they hate this store? I prefer to do it here. Either way, it would be nice if the employees would pick up the phone to stop the constant announcements. I prefer to shop with a small basket because I walk to the store. Can I tell you how many times I get to the top of the stairs and there are no baskets available for shopping? Most of the time I have to wander the cashier to find an abandoned basket for my shopping. On multiple occasions I have stubbornly just given up and only purchase what I have been able to carry. Once you get the layout of this store down so you know where certain produce should be or where your favorite chips are, they will change the layout again so you can't find anything. It would be nice if they would pick a layout and stick with it. Ok I'm trying to think of something nice to say about this Mariano's. It doesn't smell as bad as Jewel. That's all I got. read more

Another victim of a "Kroger" takeover... This Mariano's on Lawrence was a nice addition to the neighborhood when it opened up a few years ago, a definite plus for this formerly food dessert area. I liked that they had a multitude of grocery items, plus a separate section where you could pick up freshly-made meals, or eat at the counter of various food stalls spread throughout the second floor. But now, presto-chango, quicker than you can say Houdini, the counters and chairs have suddenly disappeared! I guess the 'powers that be' don't want you to eat there anymore! They just want you to Grab and Go, which is code word for Grab and Get the hell out of here!!! Sorry, but I don't always feel like grabbing a Grab and Go, you should've asked us first! One stall in particular that's changed for the worse (and incurred my wrath) is the brisket station, the one that served freshly-made brisket that I used to eat at the counter. It was always tasty and very popular with the customer's and there was always a line. Now that's gone. They've pre-packaged the brisket in one of those ubiquitous plastic containers and sell them individually. Now you don't know how long it's been sitting there, or how many days old it is? I spotted about 15 of these piled up under the Grab and Go sign late in the day just sitting there, thinking they probably won't sell out so what are they going to do with all of them? Throw them out, or put them in a freezer and reheat them for tomorrow or the following day, or until they run out! My guess is the latter. So I've decided to sever my ties with this Kroger/Mariano partnership it just isn't working for me anymore. read more

Mariano's - DON'T Grab & Go !!! - Grocery Near Me - Chicago, Illinois

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The newest VERO in ChicagoLand as of today, located in ravenswood! Marianos did a great job of setting up this cafe and gelato bar on the ground floor of the building. The place is adjacent to the flower shop. They offered a wide varieties of home made GELATO. You can even taste all of them, just ask. They also offer smoothies and healthy drinks. Not to forget their coffee shop, where you can relax and sip your coffee beside a fireplace or enjoy frap on their patio seating. read more

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