for those that are older this place harkens back to a time when customers mattered, when management put the customer as the reason the store was there, is it perfect? no. but in an urban area this place is a unicorn. i see the mangers in the morning , and it is so apparent they are so focused on the customer experience. that they have been able to convey to employees that the customer is the reason they are there and not in spite of them, I'm sure there a lot of apathy on the part of employees to train and i feel they succeed. i started to come to this store a few years ago and have watched this store transform into a place where it feels like someone who runs the place actually cares. when i go here it feels like you would expect the store to look like and that is sorely lacking in todays society as a whole, if not none existent in an urban area, hats off to the two managers there in the mornings and their team there.....i want to acknowledge their efforts read more

THEY SELL ROTTEN MEAT HERE: My husband and I have shopped at this store multiple times a week for 6 years. Over the past several months we've stopped buying meat here because twice we got rotten meat. I was there yesterday and didn't haven't time to buy meat elsewhere so I got a pork roast at the counter. My husband opened it today and it was rotten. Like you could smell it was rotten when you opened it. He took it back and spoke to the manager who said they don't give refunds without a receipt and offered him a gift card but said the meat looked just fine. When my husband opened it and asked the manager if it smelled okay to him, he said "I don't eat red meat so I don't know" and proceeded to be extremely rude to him. Look, I get a policy of no refund without a receipt but they treated my husband like a liar with a $15 chunk of rotten meat right in front of them. Not to mention the bacon I bought was also bad (expired). I should have checked the date before purchasing but you would assume they wouldn't have you expired meat on the shelves. PLEASE DONT EAT MEAT FROM THEM. YOU WILL GET SICK AND THEY WILL NOT CARE. The city that has been alerted that there may be a health code violation. read more

Just visiting in Chicago and made a grocery run at Mariano's. We found it to be neat, clean, and with a wide variety of goods to choose from. Staff were extremely courteous and helpful, especially in the wine and spirits department, where we got excellent advice. The rooftop parking was convenient and prices were, for the most part, competitive. read more

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I shop here regularly and generally have a good experience. The store is clean, well organized, and easy to navigate, which I appreciate. Produce is usually fresh, and there's a good selection of everyday staples as well as nicer options when you need them. Staff have been helpful when I've asked questions, and checkout is usually efficient. Like any busy grocery store, it can get crowded at peak times, but overall it's reliable and convenient. It's a solid neighborhood option that I'm glad to have nearby. read more

Mariano's - Cereal section - Grocery Near Me - Chicago, Illinois

The parking deck sucks so I don't like driving here. But it's only a ten minute walk from the Damen brown line stop. So I like walking there. I bring my own sturdy bags so I don't have to worry about their cheap plastic bags breaking on the way home. The fruit and vegetable section is great. Everything always looks really good and they're never out of stock of the usual things I get. Staff is helpful. I get lost walking around in here because it's on the second floor and there are checkout stations in two places and I get confused. But overall a nice grocery store. read more

Enough time has passed that I can finally write the word "poke" without feeling queasy. I still shop at this Mariano's, but unfortunately I got food poisoning from the poke bowls a few months back. I'm bummed because I loved these, but want to be a cautionary tale to others. I still love most everything else about shopping here, just will be avoiding the sushi and poke here on out. read more

Ezekiel from the Deli Department is Awesome, Outstanding Customer Service No Matter the Time Hour of the Day/Night.

You all really need to fix your doors. Also the self checkout's camera is so often wrong and the new policy of a person needing to approve not using a plastic bag is excessive. read more

I so wish they would sell to a reputable and responsible company. Most employees are nice. That's about all the good news I have. I could make it a long list, but I'll focus on a few things. The bakery lacks any creativity. Most products are made with tasteless ingredients. The elevators frequently malfunction and stay inoperable for long periods. Most of all, the lines at the checkout are atrocious. If you have more than 15 items, forget it. Why? They have 2 cashiers working the checkout. Notice I said "cashiers"? That's because they almost never have baggers. Think about what that says about Kroger, besides that they don't care that the lines get long, we have to wait, and that we will wait longer if we want our things bagged. It also says they don't care to invest in the people of our community. They could hire baggers, at the same time improving the customer experience. They choose not to. Why? Because they don't give a shit about customer satisfaction or investing in our community. Plain and simple. read more

I don't know if Kroger is concerning themselves with corporate profit at the expense of store experience or what... but it seems like they would go hand in hand, no? When I visited this week the cart escalator was not working. Ok, there are two elevators. But not really because as I saw when I came into the store one of the elevators was down for maintenance. So it's a multi-floor store with parking on the roof and if you have more than a single bag or so you have to take the lone elevator in the place? I'm also suspicious because this isn't the first time this has happened. I can probably count on one hand the number of times I've gone inside Mariano's since March 2020 or earlier (I usually use the pickup service and order online). But one of those few times that I've been in in the last ~year, the escalator was also down because I had to take an elevator. Did I really just happen to show up here at two different times months apart where the escalator wasn't working, or is this a long-term/ongoing issue? Mariano's used to be the nice grocery, but y'all are slipping into Jewel territory so you might want to step it up. read more

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Best Mariano's location in Chicago. This place is kept so clean and organized. I'm talking you can walk in the second they open or minutes before they close, and they take the same care any time of the day. Employees are so kind and helpful, and their downstairs flower area has THE BEST arrangements that I swear last longer than flowers I've ever bought anywhere else. Mariano's leadership should send all employees to train here first -- spread the awesomeness to all locations! read more

I keep going here because the hours and location are convenient and they have most of the brands I want, but the way they treat customers has become so unwelcoming I don't want to bother with it anymore. I contacted their main offices via email and received no response. I don't know if it's the owners or just the people currently working there, but I think I'm about done with this place. FWIW, the prices are all over the place, too. Why list three different prices? For some items they have the "standard" price the sale price, and the special digital deal buy-x-and-get-a-lower-price price. Why not just have consistent low prices? read more

Since Kroger took over, this is the absolute worst store I have ever shopped in. They are always out of product no matter what time or day of the week it is they're never stocked appropriately. Their bathrooms are filthy. Their employees are rude. The store is poorly organized when it keeps you walking up and down aisles, which I'm sure is on purpose so they bet on your impulse buying. and they try to force you to use the self check out by providing only one single lane and if you have a basket full of groceries, you're gonna be standing for a while this place absolutely sucks and I encourage you to not even try to shop there let's not mention that the escalator is out of service every other day and the elevator barely works read more

Love this store. I mean Mariano's is always a great store. But free roof parking and helpful employees makes this spot one of the best. And bonus is the fun cart escalator. Seriously all of the ready made food and the clean store - it's a win. read more

Kroger decimated this store. -not enough cashiers...stupid long lines to check-out -unfriendly workers -bad quality food -high prices -terribly managed -stocking shelves at all hours & blocking the isles -NOW they stopped the live piano music. I'll never shop here again! It feels like Walmart read more

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Unlawful Detainment, Bodily Harm, and Battery Incident at Mariano's Store 5201 N Sheridan Rd, Chicago, IL 60640 I am writing this review to express my deep dissatisfaction with the service and treatment I received at Mariano's store located at 5201 N Sheridan Rd, Chicago, IL on September 18, 2023. My experience was marred by an incident involving a security guard that left me unlawfully detained, physically harmed, and emotionally distressed. I was at Mariano's store, I observed vehicles illegally parked in a handicap spot and took photographs and video for later reporting these violation through official government channels. After I documented multiple illegal parking in a handicap spots, I was confronted by a security guard identified only as Jason, employed by Metro-One-Loss-Prevention-Group. This encounter quickly escalated, leading to the guard forcefully slamming my car door on my right hand, causing bodily harm and drawing blood. What's more, the guard followed me to the pharmacy, jeopardizing my state and federal HIPAA rights, as I intended to discuss confidential health matters. It's worth noting that the security guard is not a HIPAA "business associate" of Mariano's Pharmacy, making his actions illegal and a blatant violation of privacy rights. I have taken the necessary legal steps, filing an official police report (JG429371) along with a video of the battery, with the Chicago Police Department's currently assigned to Detective Lato of the Area 3 Special Victims Unit (SVU). I am now seeking legal redress and have submitted a request for the issuance of a summons or warrant against the security guard responsible for the incident, as well as the responsible parties at Mariano's for their role in the altercation. The store's handling of this situation raises serious concerns about customer safety, and I question the adequacy of their security protocols. The lack of disclosure regarding the security guard's last name and the company's failure to address this incident promptly is disconcerting. I hope this review serves as a warning to potential customers and prompts Mariano's management to take immediate action in addressing these issues. The disregard for customer well-being and privacy displayed during this incident is unacceptable, and I expect a swift and thorough investigation into this matter. Metro One Loss Prevention Group 1050 N State St Ste 209, Chicago, IL 60610 (312) 475-1145 https://www.metroonelpsg.com Tel: 718-370-6778 Email: Info@Metroonelpsg.com 900 South Ave Suite 200 Staten Island, NY 10314 Tel: 833-244-3335 Email: Info@Metroonelpsg.com 5830 Granite Pkwy Suite 100-353 Plano, TX 75024 Tel: 833-244-3335 Email: Info@Metroonelpsg.com 2925 PGA Blvd Palm Beach Gardens, FL 33410 read more

Mariano's - Grocery Near Me - Chicago, Illinois

Normally like this place! Today, 6/30/24, I put my headphones on to breeze through my shopping. I went to the far self checkout cubical and walked over to what appeared to be an vacant open station (it had its overhead light on, but it was too sunny in the store to see if the touch screen was on). I walked over there to peek and a tall male employee, who was maybe in his 60s/70s and wearing a protective mask, raised his voice at me. He must have been trying to talk to me, but I didn't hear him because of my headphones. I took out my headphones, apologized and told him I didn't mean to ignore him, I just had headphones in at the time. He just turned back around to try to fix another broken register without responding. I then tried to see if a different vacant self checkout station in the same area was broken too, only to have whip around and yell at me again that "only two of the registers were working right now". Got it! I didn't realize, but now I do....no biggie! Considering I wasn't attempting to cut anyone in line or anything, and I had just made an honest mistake by not realizing it was down and walking over to it, it felt like a huge overreaction that was unnecessarily embarrassing for me. It made me so uncomfortable that I vacated my next up position in line and went to go check out on the opposite side of the store. I understand that it's frustrating when multiple of your registers go out and you have to fix them, but that shouldn't give you a right to be mean. read more

This store was great when it first opened, but as others have mentioned it went downhill fast when Kroger took over. It is a horrible shopping experience now. There are never enough cashiers and when you try to use the self-checkout lanes there are constant issues with the scanner, requiring you to wait for an attendant to come over to watch a video replay of your scanning and bagging your items. There is one very friendly, helpful guy there, but everyone else seems miserable. The cart escalator has been out for weeks. I'm done with this place. read more

The meat counter people are great.So are the produce people. Very helpful. Customer service people seem stressed out all the time. It's very close to my house and jewelry is close but it always looks dirty to me at jewelry where Mariano's is ok and Whole Foods market is impeccable in regards to fresh organic food.Okay that's it for me read more

This Mariano's is located @ 1800 W Lawerence right next to Ravenswood. Like most of the Mariano's they are a huge improvement over either Dominicks (which were replaced by Mariano's) and Jewel. There is a two story atrium at street level in the front right off of Lawerence Ave. The bulk of the store is on the second level w/a parking structure on the third/roof level. The nice thing is the rooftop parking lot is for both Mariano's in the front & LA Fitness in the back. It's nice to have a Mariano's attached to the LA Fitness in the back. It's a nice 1-2. Lately I have been doing a workout @ this Gym then going to Mariano's for lunch. It's a nice way to kill 2 birds w/one stone read more

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The service of this Mariano's has declined significantly post pandemic. The checkout lines are regularly 30+ minutes during normal shopping hours. It's been this way for 6+ months with no improvement. read more

They do it again. Tuesday morning at 9:00. Only one cashier and no bagger. Line is outrageously long. Told the manager she did nothing. read more

Mariano's - Long lines! - Grocery Near Me - Chicago, Illinois

Okay, fine, I will update the review... I have to say they have done a great job during the pandemic and I appreciate the store more now. Only issue is all the darn InstaCart people crowding the aisles and reaching over you when browsing for products. Helpful staff and clean check outs make one feel safe in these interesting times. read more

This is a very sorry excuse for the store that it used to be. That said, it's still a terrible store without comparing it to how Mariano's was before Kroger acquired it, or any store, for that matter. Sale items are regularly our stock, the extra savings quick codes don't register on the app half the time, and prices are astronomical. If there were a Whole Foods closer, I would definitely shop there instead, since the prices are about to same, for much lower quality. The produce is a joke, and they've done away with most of the organic selections. There used to be in an entire aisle dedicated to it, now there's next to nothing. The prepared food is absolutely disgusting as is the meager salad bar (also with no organic choices). The desiccated yet somehow greasy food there looks like it's been sitting out for days because I'm sure it has. The lines are always long with never more than two "humans" working at a time. They did add a lot of self check-outs which, humorously, are also NEVER open. The staff can also never seem to put the hand carried baskets back at the front of the store. There are always employees standing around, not doing a thing, when they could be putting restocking them. Never thought I'd wish for Dominic's to come back, but here we are. I don't understand the Karens who love this place. Must be some really good Adderall going around. read more

1800 W Lawrence is my favorite Mariano's. The staff is always helpful, and it's easier to navigate this store than the others. My one complaint is that they replaced the breakfast place downstairs with Starbucks a few years ago. I know Starbucks and Stan Donuts are popular, but the old breakfast stand had better food. I know several people who still miss the oat meal cups. read more

I've been going to this Mariano's for 3 yrs now. I usually find everything I need. Fruit and veggies are always fresh. It can be expensive at time so I make sure I look at their digital coupons before I shop. The bar area always looks like its poppin! Every employees I've ran into have always helpful. The staff at deli are always nice, I've tried a new cheese that I was curious about. More than anything my cats loves their paper bags when I return home. read more

Mariano's - They love these bags - Grocery Near Me - Chicago, Illinois

Clean and well laid out. Wine bar! Lots of grab and go options including sushi, pizza, chicken and hot plate buffet. Easy to find parking . Really like this Location read more

If broken eggs, produce covered mold and unapproved substitutions are your things--grocery pickup at Mariano's in Ravenswood is for you! In an effort to avoid the consistently long checkout lines, I've done grocery pickup here as I live nearby. However, I have not had one single order not have multiple issues. It's as if whomever they have fulfilling pickup orders does so with their eyes closed and zero thoughts in the mind. Today (June 1), I picked up my last grocery order from Mariano's as I come home to find half of the dozen eggs I purchased broken. Get it together--you guys are the worst. read more

Super clean, large selection of food, amazing service at starbucks. Definitely would recommend

Today was my first time at this location and will not be returning. The layout is confusing and I think I just walked in circles for an hour looking for everything I wanted. Purchased something today that I didn't see the use by date of 9/16/23...6 months ago! Staff were nice but rather drive to the Lakeview location which has a better layout. read more

Mariano's - Today is 3/17/24....Coconut Cake should not have been available. - Grocery Near Me - Chicago, Illinois

I love this store for no other reason than I can shop and drink at the same time. There is a very good selection of produce, meats, seafood and ready made meals. The wine and liquor selection is very good too. Not many places carry the Sutter Home Fre Non Alcohol Sparkling...very good wine for folks who want to feel like they are drinking bubbles without the alcohol. Also not a bad place to just come and have a drink and listen to some music at the bar or a bite to eat. Big fan of the BBQ section. On the weekends you can get a slab of ribs for $10 and some great brisket. But you gotta be quick as that meat disappears fast. I highly recommend the loaded potato as it is covered in yummy goodness of cheese, sour cream and brisket. It is a meal by itself. read more

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I would rather have help bagging my groceries than a wine/piano bar. It's very difficult for short people to reach items on the conveyer; I can't imagine what a nightmare it must be for the elderly or disabled. Also, fish and pork have gone bad a day after purchase and the aisles are full of promo stands that cause bottlenecks during busy periods. Mariano's needs to focus on the fundamentals of a grocery shopping experience and keep the gimmicks to a minimum. Staff is very kind and helpful. Produce has been fresh. read more

Ugh, I dislike this store for many reasons, but it's the largest of the three grocery stores close to me, so I deal with it. Today's visit is what prompted me to write this review. I bought a few groceries in the regular line, and then decided to go back and get some lunch at the hot bar and eat in the seating area provided. I paid for my food in the self-checkout and sat down to eat. Halfway through my meal, an employee came up to my table to ask if I paid for it. WTF? I told him I did, and he asked to see my receipt. Seriously?? I threw the receipt in the garbage by the self-checkout as soon as I paid because I didn't expect to be interrupted during lunch by someone demanding to see a receipt. So, that really ticked me off. I also despise the layout of the store, especially the produce section. Those little fruit and vegetable kiosks may look nice, but good luck trying to move around, as there is always a big-ass unloading cart or three blocking the way while they restock. And even if the employees don't have a re-stocking cart, it's still difficult to navigate around, as there is not enough aisle space for all the shoppers. Whoever designed that cluster must have been seriously high. read more

This grocery store used to be awesome. They had a spice wall, decent prices, good produce. In the last few years, things have really gone downhill. In the last 2 months, I've come home to find the meat I bought was bad, green bell peppers moldy in the middle and today bought some raspberries that were super moldy once we got them opened. I don't blame the employees at all - just seems like ever since Kroger took them over, corporate office stopped caring if the food was fresh or not. Disappointing because we used to love it here. read more

They do seem to have a wide variety of foods and higher quality options. I love their fresh sushi and poke bowls. Their prices seem fair. My only issue is the staff. Employeees seem annoyed when customers are in the aisles shopping and don't care that their stock carts are blocking the walkways. the lady at the self-checkout is extremely rude- Ms Corn or something her name tag says. She actually starts arguments with customers and seems VERY irritated when you have a question about your checkout. I avoid the self checkout if she is there. The staffing quality seems to have gone over the past couple of years. read more

My wife and had shopped there for years. Seems like since COVID hit all the staff have forgot about regular customer service. This last week was the last time we will shop there. I am tired of the constant rude cashiers you deal with on a regular basis. They still make you bag tour own groceries while touching all your food and not cleaning their hands in-between customers. last week the cashier ignored my wife when she said hello and told him she had her own bags. He just scanned all our food didn't. Make any eye contact and acted like he was doing me a favor. If you don't like your job or customer service then quit. I mulyself am an essential workers and work with COVID patients so treating people like you are better then them is ridiculous. We will be going to Whole Foods. Enough is enough. Dont mind spending more to get treated like a human. This place sucks!!! read more

Generally Marianos is very nice with a good and helpful staff. I bought some Bell and Evans skin on chicken breasts from the butcher counter to freeze. The first 2 were delicious when thawed. The last one, I opened it and even though it was frozen, smelled very rotten. I put it in a sealed bag and took it to the customer service desk for a credit. I was told that since the chicken was over 30 days, they won't give me credit. I generally keep frozen food over 30 days so I was out nearly $5.00. If they acted like Trader Joe's, Costco and Target, they would have made sure the customer was happy and compensated and kept their business. read more

So I'm a little late to the Mariano's fanboys and why they like it. In terms of groceries, there's really nothing special about Mariano's; prices are higher than Walmart, but definitely lower than Whole Paycheck aka Whole Foods. What does set this place apart, and I can see why people like it, are the amenities. They have a dude playing on a piano, and cool food stations where you can pop a squat and have dinner, such as a sushi station where you can order sushi made to order. What I've been taking advantage lately is the Grill Station. I order a pub burger behind the counter, and then the Grill Station seasons and grills up the meat for me. Not dirty pans to wash. Score! And this particular time, in fact, I'm writing this review as I'm waiting for my Chicken Buffalo Pub Burger to grill (average wait time is ~15-min) they have a sale for $3.50/lb. Buy some bread and cheese and you got yourself decent burger for under $5! Besides that, they also have a wine bar where you can even order a bottle from the shelf and put it in those instant chillers. Pretty cool. Bottom line: if you're a no frills, and just want to get cheap groceries, type of person, this place won't really stand out for you. You'll find other places that has cheaper groceries. But if you care about the amenities, getting wine while you shop, or like to have your food cooked for ya, definitely take advantage of a Mariano's BATHROOM REVIEW: bathrooms are located on the 2nd floor, near where the shopping carts are stored. Inside, the bathroom is ok. Not super clean, not dirty either. It gets the job done. Sit or squat? Squat. read more

Mariano's - Grocery Near Me - Chicago, Illinois

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Sometimes I love you Marianos and sometimes you can be filled to the brim with other lovers that cause me to second guess our relationship. Here's what I Love about you: - GREAT LOCATION (reason for so many frequenters) - Usually have everything in stock - except last week when the blueberry truck had a flat tire and were without the blue Bs (true story) -Friendly staff -Hot bar -SAMPLES -variety of food products and tastes -bar -piano man playing real music (kid you not) What I am not so in love with: -Crowds, weekdays you are all mine (love!), on weekends forget it! Parking lot is clogged up from the LA Fitness overflow and shoppers. The aisles are a mess and people just bring a frightened frenzy with them into the store -The parking situation can sometimes be a little packed and difficult to maneuver Either way, you are convenient, proximate and I have learned when you and I mesh well together. For those of you considering this as your exclusive GS (grocery store), I recommend coming on a weekday if your schedule permits or in the wee hours of the weekend. read more

Not much can be said about Mariano's that folks don't already know, but this location is one of my faves. I normally go here to enjoy the bar and live music with friends. The bartender I normally get is a cute girl and she is a sweetie who makes great drinks. Grab some charcuteries from around the store, maybe some sushi or oysters, or pick out food and have them cook it for you and take it right back to the bar and eat it. Happy hour is from 3pm-6pm and has glasses of wine or any cocktail for 5 bucks. Free parking lot is available and after you feel guilty for all you've eaten and drank, you can go down and workout at the gym. Yeah right. Just go home. read more

Mariano's - Delicious! - Grocery Near Me - Chicago, Illinois