My original rating was 1 star (below) but changing it to 5 star and here's why:
While I had a bad experience with the office staff the first time I called to schedule an appointment, Dr. Canter was amazing and thorough and my health issues dramatically resolved under her care. She did additional tests and exams that my previous doctor had not done. I was able to spend a decent amount of time talking to her. Her nurses were also very good. I went from being in pain monthly to it being a rare and easily managed occurrence. She also listened my complaint about the office staff, and I can say I never had a major issue with them again.
Original review:
My rating is just from dealing with the office staff so far. I have yet to actually meet with Dr. Canter. The physician who referred me to her spoke highly of her.
About the staff: I can understand and sympathize with why, when I called, I was somewhat brusquely (rudely even) interrogated about who referred me and whether this was the appropriate type of specialist (the implication being I'm too dumb to call the right kind of specialist). I get it; maybe it's busy day for the office staff, all phones are ringing and they want to make sure they're not wasting time with someone who's calling about the wrong thing.
I explain my situation (despite much interruption and jumping to conclusions on the part of the staff member) and am basically told 'well you probably have X [medical condition that one of my doctors suspects which I mentioned]' and the staff went on to effectively imply that I'm wasting my time wanting to make an appointment with Dr. Canter. They also point out the various possible medical conditions I might have which Dr. Canter doesn't treat. So are you saying I should hang up and call a different doctor, despite having a referral to Dr. Canter?
Excuse me, but if a doctor referred me to Dr. Canter, then doesn't it make sense that I follow-up on the referral? Of course, if the office staff are trained and qualified to give out medical diagnoses over the phone, maybe I should save my $40 co-pay and time off work. I'm just very frustrated and I found the conversation rude and depressing.
For several months I've had mystery health problems, and I'd like to at least wait to hear a board-certified actual DOCTOR tell me what she thinks my problem is, as opposed to one person who has been rude to me for 3 minutes on the phone, only about 15 second of which involved hearing anything about my medical history or symptoms (I checked it was 3 minutes and at least 90 seconds of which were spent telling me how to get the online forms).
I'm half tempted to call up and cancel the appointment and find another doctor. When you have medical problems, the last thing you need is someone being snotty and telling you they know what your problem is based on no information.
I sincerely hope the appointment goes better, and if it does, I will update my review accordingly. read more