The doc was terrific; getting an appointment and getting your prescription is an absolute…read morenightmare. Expect to wait at least 20 minutes to speak to someone to make an appointment (I went through it four times) and then be very patient as the person on the other end is never fluent in English (maybe a call center in India?). And then it took two visits and two phone calls and I'm still waiting for them to fill my prescription. Oh, and the "Patient Portal" Follow My Health is a complete waste of time. This is only the second time I've felt the need to write an on-line review.

We waited 6 weeks for this appointment. We arrived at 3:48…read morepm for a 3:45 appointment - 3 minutes late after commuting an hour from work, pulling my kid out of school, then rushing to the appointment. When we got there we were told the doctor left for the day because we didn't arrive on time?!?! We were "3" minutes late!! Don't waste your time or co-pay with this place. Such a joke.

Hmm...when I first arrived the energy was a bit off. The older lady at the front wasn't as…read morepleasant. She asked for license, I mentioned it's in the car. Her exact words were: I need that! She was a bit rude. The doctor himself was nice. Seemed very knowledgeable. Probably won't be going back. Customer service is very important to me.

Awful experience, they missed my appointment first time i showed up, second time they did not want…read moreto have the doctor see me and after he did cause of the procedure he did i ended up in the er. After that i tried reaching out for advice they just brushed me off. Then when I requested my medical record they put false information on there and it took me calling them 5 times for them to actually send it. Dont come to this butchers shop!!!

My husband met with several doctors to decide what options were best for him to treat his…read morecancerous prostate. He was scared and was searching for guidance. Without much explanation or clarification, the doctors he met with told my husband that surgery was not a possibility. Fortunately, he met Dr. Schenk. At the very first appointment with Dr. Schenk, my husband finally felt confident that he had met a doctor he could trust, a doctor who would listen to him, a doctor who would recommend the best option for him. Over several consultations, all options were explored based on my husband's diagnosis. Dr. Schenk took the time to explain in detail. He was not rushed. He was patient; he was straight forward; he was kind; and he was honest. My husband had robotic assisted surgery to remove his prostate and he is overjoyed that all went well. Dr. Schenk is a skilled surgeon. Dr. Schenk saved my husband's life.

I chose Dr Schenk to be my surgeon when I decided to have my cancerous prostate removed via robotic…read moresurgery. The pre-surgery consultations with him were informative, honest and comforting. I'm thrilled to say that the surgery was successful and that all of the post-operation meetings with Dr Schenk have been reassuring and encouraging. I feel that he is an excellent surgeon and I highly recommend him.

This has been a nightmare. I left a urine sample which was supposed to be sent to the laboratory to…read morerun a culture. They lost it. I left another urine sample and waited and finally received a call from my urologist putting me on antibiotics for two weeks. I left another urine sample and she called back and said I must change to FOSFOMYCIN.... Which I did I have been trying to set an appointment for the last three days!! either nobody answers; or I am put on Held for over an hour. This is wrong wrong wrong.

dont call unless you want to be on hold for an hour. May be time to automate the front desk.read more

listened well good diagnosis and treatment thank you Doc…read moreHighly recommend! To all friends look they are helpful here

Pros: Very professional, pleasant and respectful staff and doctor. My husband felt very comfortable…read moreand as much at ease as he could for his procedure. We appreciated how everyone took the time to answer all questions without hesitation and never made us feel like we were taking too much time or inconveniencing them. Cons: Took a little while for the doctor to finally come in to do the procedure. Overall: Highly recommend this Dr, this staff and office.

Amazing customer service! Love this place! They really care about your mental health.read more

I would strongly encourage anyone who is seeking a vasectomy to seriously reconsider. Do your…read moreresearch and fully understand that what you will hear from this practice is a misleading representation of stats and outcomes regarding the risks of this seemingly common procedure. I waited over two years to post this review as I know I can't change my decision, but perhaps I can help others learn from my research. I had a vasectomy done in late 2018 and months later started developing Post Vasectomy Pain Syndrome, a condition I was not even aware existed until after the procedure was done. At first these guys were great, they ordered ultrasounds, made time to hear my concerns but once the pain continued and no obvious answers were found, I was referred out for pain management and that was that. Two years later am still experiencing ongoing daily pain that will likely be lifelong despite a reversal earlier this year. I was willing to pay the premium price tag for the individualized attention of the practice, but if you are part of the 15% of men who develop any longterm complications from the procedure--you are on your own because they'll act like PVPS doesn't exist. Welcome to Hell. PVPS affects upward of 15% of men according to a 2016 study. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4854072/) The consequences are lifelong and very difficult to pinpoint. Their consent form is a laughably thin single page document which cites the possibility of some post-operative pain and complication, but PVPS and lifelong pain is mentioned exactly zero times. These guys are great salesmen. You walk in thinking, "It's simple, quick, effective, and has no impact on anything other than fertility and this is white glove service. False. Nowhere does it mention the well documented possibility of PVPS which has been known for decades. Had I been presented with true outcome risks and a true understanding of the longterm impact I would have walked out the door, and you should too. As Warren Buffett famously said, "Never ask a barber if you need a haircut" and never let a urologist sell you on a vasectomy.

Office staff was very pleasant, making an appointment was easy. Dr. Patel was thorough and…read moreattentive to my concerns. His examination was professional, and he made me feel comfortable during my first visit. I certainly will return..Michael

I have been a patient at Commonwealth Urology for several years, first as a patient of Dr Basile…read moreand now his partner Dr Patel who is now the sole Doctor now that Dr Basile has retired. First referred by my Primary Care in Fairfax, I continue being a patient even though travelling from Ashburn to Fairfax isn't easy. However the staff is great and Dr Patel in particular makes himself very available to patients either in-person or via e-mail. I find him very attentive to my concerns and as an overseas traveler, he ensures I have what I need in my trips. He also ensures follow-up as necessary with labs and takes the time to explain the findings. He and his staff are prompt regarding prescriptions and in the past were also very helpful getting insurance approvals for certain medications. A long drive but worth the attention patients receive.

An appointment was scheduled for 30 oct but they don't have any record…read more It is very difficult to deal with this office staff.

I hope you never have to experience the pain of a kidney stone…read more This is where you go to get help...they ease the pain...educate you...care for you. This place was recommended by my primary care Physician, Dr Faltemier. When you trust your Doctor...this is what you do. I had the best experience with Dr Pruna who is highly experienced in his field. It's unfortunate that so many other Yelpers had a not so positive experience. My only complaint is the copius amounts of redundant paperwork which I provided yet continued to have the same exact questions asked throughout my process there. Are you willing to pay a little more for better quality healthcare?

This practice is currently undergoing a multi-week IT transition, and patients are being told to…read more"call back next week" just to schedule appointments. If you try to call anyway, expect to sit on hold for an hour -- and even then there's no guarantee anyone will answer. Even before the transition, the wait times were incredibly long. Frequently over 30 minutes. Appointment access is extremely limited. Existing patients are running about three weeks out for routine visits, and in-office procedures can be pushed 30 days or more. If an urgent issue comes up, you're more likely to end up in the ER than be accommodated here in any reasonable timeframe. Front desk operations -- particularly in Suite 150 -- have been consistently frustrating. On more than one occasion, appointments couldn't be located, and conversations around insurance felt argumentative rather than helpful. There also seemed to be reluctance to work with Veterans Administration healthcare as a primary coverage source, which only added to the difficulty of coordinating care. Once checked in, patients are frequently kept waiting 30-45 minutes beyond their scheduled appointment time, further compounding the practice's broader access and scheduling challenges. From a care standpoint, visits with multiple providers often felt inconclusive, with symptoms leading to more tests and more follow-ups but little diagnostic clarity or direction. Because of the ongoing access, administrative, and care concerns, I have left this group in order to obtain at least adequate and timely medical care -- something this practice has been unable to provide. Also worth noting: their standard online review responses tend to be scripted, directing patients to contact an office manager while citing privacy policies, rather than addressing broader service concerns publicly -- which doesn't inspire much confidence that systemic issues are being resolved.