I was disappointed with my experience with this doctor after my longtime physician retired. During…read morea phone call to go over routine bloodwork, she told me I "may have x disease" without ever asking about my medical history, family history, or the medications I currently take. I had to reach out myself just to get an explanation of my own results. Delivering a possible serious diagnosis cold, over the phone, with no context-gathering beforehand felt careless and left me anxious rather than informed. A new conversation with a fairly new patient should include a real review of history and current medications -- not just a jump to worst-case scenarios. I'd hoped for a doctor who takes time to understand the whole patient, and that hasn't been my experience so far.

Dr Li has been the primary care physician for me and my husband for a few years. We love her! She…read moreis very caring and attentive and creative in coming up with solutions to medical issues. I have a lot of medical problems that take months or years to address. Dr Li is very thoughtful and thorough in helping me address them. I greatly appreciate her concern and patience and caring. It is wonderful to have her in my corner.

Dr Yan is exceptional. She is everything one could want from a Primary Care Doctor. Both my…read morehusband and I go to her. Every time we visit her she listens carefully, asks great questions, deals with our issue by thinking broadly about what might be the source, and explains her thinking about how to proceed and what steps we might need to take depending on the outcomes of the first approach. You leave with a clear game plan and timeline. We also appreciate that she takes the time to understand what our specialist doctors have found and prescribed, so we are not left to do the integration of our care on our own. She is caring and professional and patient, which is wonderful since my husband has dementia. Her support team is also great. We've been PAMF patients for decades. We find PAMF doctors and care are almost uniformly great and Dr Yan is a premier example of that.

My elderly parents have been seeing Dr. Yan since 2019. They first saw her at the Palo Alto…read morelocation, and when Dr. Yan relocated to the San Carlos facility, they followed her. Dr. Yan is an amazing doctor - genuinely caring, patient, and attentive. I usually take my parents to their appointments with Dr. Yan, and so I personally see her excellence in action. She is very thorough in checking on their symptoms, and always patiently explains the different treatment options including pros and cons of each choice. Many times she has caught symptoms that my parents and I have overlooked or dismissed. I can't say enough how appreciative I and my parents are to have Dr. Yan as their primary care doctor. Like many elderly people, my parents feel very vulnerable when it comes to their healthcare. It is such a relief to know that their care is in her excellent hands. Thank you, thank you, and thank you to Dr. Yan and the team!

Competent caring and accessible. Smart doc who cares about…read morehis patients! Will be hard to replace.

Dr. Jacoby is the doctor for my entire family and he is the most incredible doctor I've ever had…read more Although I recently moved an hour away, I still choose to see him as my primary doctor and do not see anyone else because I have never been able to find another doctor like him. He goes above and beyond to treat his patients and is the most caring doctor I have ever seen. I'm usually very uncomfortable with doctors but Dr. Jacoby makes me feel comfortable, genuinely cared for and un-judged when sharing. Words cannot explain how highly I recommend Dr. Jacoby and how grateful I am to have him in my life.

She has been my doctor for awhile now. She has always been so honest, caring and compassionate…read moretowards me. I would definitely recommend her to anyone! And her new office is soooo fancy!! Love it!

I have been patient of Dr. Amy Brendel for 10+ years. She always took the necessary time with me…read moredespite the fact she had to see so may patients during her day. I am sad you are leaving but am happy that you will be close to family. Minnesota is a great place live, despite the cold. You will be missed, Amy. And I thank you for everything!

I'm a new patient with Dr. Gonzales and I'm so very happy meet a beautiful doctor and so friendly…read more The office/front desk peoples also very friendly and one think I like this doctor office because they always give us a call as a reminder for the upcoming appointment and also everytime I got any results and they always mentioned Not Urgent so we won't get shocks. So for me Dr.Gonzales is my Favorite Doctor

My family member was previously a patient of Dr. Gonzales and received specialized oncology care…read morefollowing her referral. When the oncologist recommended returning to primary care, we contacted this practice to resume care. The office initially could not locate her records and subsequently told us she was no longer considered a patient. We were told Dr. Gonzales was not accepting new patients, although her webpage stated "accepting new patients" at the time. Someone we had recently referred to the practice had also been accepted. We did not receive a clear explanation for why a former patient could not return. This left our family searching for primary care for an older person with a new illness. We understand that practices have capacity limits. What disappointed us was the difficulty returning after a specialist referral, the conflicting information about patient acceptance, and the lack of a clear explanation. For anyone considering this practice, I recommend asking how continuity of care is handled if you need extended treatment with a specialist. Based on our experience, I would not recommend this practice.

Dr. Gina provides you the knowledge and motivation to recover from illness. My experience with her…read morehas been incredible, as I have seen her passion and dedication for helping patients live as their healthiest selves. She demonstrates this in the way she talks about her own experiences in both having and treating illness as well as going out of her way to set up appointments when I need them when other doctors have failed me. Dr. Gina is a medical doctor who performs as a doctor should, helping with diagnosis, treatments, prescriptions, recommendations etc, but her help presents in a form that is far more wholistic, empowering, and human than that of most medical professionals. I highly recommend Dr. Gina Serraiocco.

Getting the appointment is horrific and you will wait 3-6 months..... The forms are absolutely…read moreridiculous a waste of time and she does not read them.... While you're waiting to heal I suggest reading David Hascom MD book and the Andrew Weil/martin Rossman guided imagery healing CDs free online through the San Mateo County Library..... Check her website online and Michael Greger MD ..... Happy healing and do not do the acupuncture in San Carlos the rooms are freezing stuff on welcomi, not peaceful or healing.

Been here twice now, once for family and once for ENT. This is the closest location to me for any…read morereferrals. I love my doc in Cupertino so I will always go to him first. I asked for my referrals to be here. This location is a multi floor unit with many specialities. During covid- they check your temp in the beginning and ask you to hand sanitizer. I did get lost from the parking stairs to the main building. Ended up climbing parking stairs where I thought I was climbing to the other departments, and they don't connect. Everyone is nice and courteous and there is plenty of patient waiting space. The roundabout to get into the parking garage is weird too. You have to make a loop before entering while others don't see the sign and end up making an awkward turn and cut in front. So yes their parking situation is awkward. I will be going back for other specialities for convenience.

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

Dr. Kim Le has been my physician for many years. So many years that I cannot remember when I…read morestarted seeing her! She was in Redwood Shores at the time, so maybe about 15 years? I appreciate her no nonsense, straight-forward approach. She is efficient, but I never feel rushed. I feel like she understands me and always provides honest feedback and suggestions. I highly recommend Dr. Le.

Dr Le was our doctor for 10 years while lived in the Bay Area Area…read more Smart, detail oriented, compassionage. 10 years later we still mis her

Very Helpful. I was asking for a confirmation re a medication prescribed by Dr. Le before I begin…read moretaking it today Her nurse was very helpful. Dr Le is going to call me.

I loved each and every one of my Drs. They treat u like family,and not patient and Dr. u get very…read moreclose and use to ur Dr when it's hard to leave. It's hard to say good by. They spend an hour and a half with u at least. They listen to all of ur questions.