Been going to Dr. Shah for many years and other family members have her as their primary doctor as well. She is straightforward, efficient and caring. Would definitely recommend her! read more

Great Doctor can not do enough for me to help. What a Doctor who cares and listens and tries to help. Just like the doctors I used to be used to she is Great. read more

I don't usually write reviews but the care I've received from Dr. Shah has been so abysmal I feel compelled to let others know. I've been a patient of hers for a year now and I honestly don't know why I stuck with her for so long. She has consistently been dismissive, patronizing, and condescending in her treatment of me. Some examples of her substandard care: - My LDL cholesterol level had been high in the past and my previous primary care doctor had been routinely monitoring it with a blood lipid test every 3-6 months to help me get it down to a healthy range. Even though I explained my history to her, Dr. Shah consistently refused to order a lipid test for me even during my latest physical. She never explained why she was so opposed to lipid panels (a very cheap and common blood test), but I got the impression that she thought I was just being paranoid. I got frustrated enough that I ordered my own blood test directly from a lab and paid for it out of pocket. Lo and behold, my LDL level had spiked up to over 150 mg/dl, higher than it's ever been. - I tried talking to her about how the birth control pills I use to manage my irregular period didn't seem to be as effective anymore. Before I could even finish explaining my symptoms, she cut me off and basically told me to just deal with it. - When I tried to talk to her about how I'd been experiencing brain fog and finding it hard to focus, she told me I should try drinking more caffeine. - During my last physical, she looked at my recent medical history and very confidently stated that I definitely have anxiety because I had been seeing so many medical specialists this year. The actual reason I saw that many specialists was because I had met my out-of-pocket max for the year and also because Dr. Shah had been dismissive and/or unhelpful in addressing several of my health concerns. Yet she had the gall to state that I have a mental disorder without so much as even administering an anxiety screening questionnaire. I have more examples but this review is getting long enough. The only good thing I can say about Dr. Shah is that her appointments run on time. If you want a doctor who can handle minor scrapes and trivial health issues, she's probably competent enough. But for anything more serious, I would stay far away. read more

My experiences with Internal Medicine Associates of San Mateo and Dr. Hema Shah as my primary care physician get the highest marks. Why? I am never rushed through a visit. I am able to talk to Dr. Shah about any concern and get my questions answered. I feel seen and heard, which has not been my experience with all other doctors. A few years back my sister was visiting from NY and had need to see a doctor. She was seen by another physician at Internal Medicine Associates of San Mateo, Dr. Hoa Le, and received immediate, top-notch care. My sister was impressed and so was I. My experiences with Internal Medicine Associates of San Mateo have been the best and I hope never to have to go anywhere else. read more

The first 2 times I saw Dr Shah, she was very nice and seemed like she genuinely cared, although she rushed me a little. I saw her today due to severe back pain and left with a very bad taste in my mouth. She was extremely dismissive of my situation. She kept suggesting physical therapy when I told her the back exercises I've been doing have made the pain worse. I told her that I am entertaining the idea of extended medical leave, but she flat out said you can go to work, even when I told her I have trouble sleeping and functioning at work. At that point I still respected that she refused extended medical leave- that's a big thing. I asked her for a doctor's not just for one day, because I had to attend a conference the next day which required me to stand all day. She refused again. I was shocked that she wouldn't give even ONE DAY to someone who has been in extreme pain, barely sleeping and in total discomfort. I told her I needed it only because I'd be standing all day, that it wasn't for any other day. She very reluctantly said "just one day" and "there's no reason to not go to work, you can work". I repeated that tomorrow is a special day as I have to stand all day. She looked like I had asked her for a thousand dollars or something, handed me the slip and showed me the way out. I was so upset at the lack of care and the sickening attitude. I'm changing my primary care doctor right away. read more

I missed my physical and they charged me $50. I've sometimes waited for an hour to see my doctor and never gotten any apology. This one time I missed my physical because I didn't get to do my lab in time, they really tried to make money off of me. The service is sub par, I'd highly recommend another office / doctor. read more

This Doctor ignores patient's requests and needs. She has no empathy for patients. I had some test results coming back and had some questions about the test result. I left two, three messages in her office and she never called. She doesn't provide clear info to patients and overlooks problems/issues. I wouldn't recommend this doctor! read more

I have seen Dr Shah 2 times both times I felt rushed last time I had to wait 45 minutes past my appt. time because they had a fire drill early in the day however they failed to call and let me know they were running behind the front desk lady is highly RUDE. they don't validate parking either.. :( Im currently searching for a new pcp read more

I just read the other reviews and wanted to put in my two cents. I have been seeing Dr. Shaw for 5 years since I moved here. I trust her, like her common sense approach and her kind manner. I feel completely comfortable with her. She listens to my concerns and addresses them honestly. I would easily recommend her to a friend. My experience has always been a short wait before the appointment, unlike other physicians I have seen over the years. And most important, I have never felt rushed during the exam. She takes the time to address all my concerns (and I usually have a list). One of the best physicians I have ever seen in my 65 years. read more

Dr. Shah asked me to show up at her office for assessment when I called her office to see if I need a referral for anxiety. I was asked to come in during covid times. I wasnt guided well that I dont need a referral because I am under EPO and am an employee, so I am entitled to 15 therapist sessions without paying for anything (by EAP). I would have to pay her copay, and I would have spent time and effort going for an in person visit that too amidst covid. This is not something that should happen to someone undergoing issues already. Her staff is not fully aware of the steps or procedures. The online appointment is available for next thursday, which is far enough to not help my anxiety. read more

First of all, she did her job. Dr Shah was trying to be nice every time when I visited her. She answered my questions, not very well, but she did. 1 star given to her impatience, irresponsiveness and the attitude of the nurse and front desk. Dr Shah was always rushing to somewhere else like everybody was waiting for her urgently. She answered my questions very quick and simple with an attitude of "you are thinking too much". Her urgent made me forget questions... Ok if that was my problem and I was really "thinking too much", here is another problem. She never follow up with me about my test results, even when the result is not good...I had to call her very time myself to get a result. If I forget, I won't know that I have some problems.... Anyhow, not very pleasant experience with Dr Shah, I will switch to another doctor. read more

Worst physician to go to ever. I come from a medical family and have trouble finding coherent physicians in the area, not to mention one's who actually care about their patients. Ms. Shah completely rushed through my appt, all of 10 minutes, and waved off the pain I've been having for a YEAR AND A HALF. I told her I can't sleep on my left side without it hurting. Her response "well then don't sleep on your left side." Oh, and don't forget the laugh that followed. Obviously someone who should have never been allowed to have a license to practice in the first place. SAVE YOURSELVES!!!!!!!!! read more

I would skip this doctor if you are a new patient. They charged 150 more than normal for a first time visit. You will receive a hefty bill in the mail and I have excellent PPO insurance. Why would I pay more to see this doctor over another? I would not. Nothing special here. Skip it. read more

Dr. Shah is very nice and tends to run on time. When I first saw her, her bedside manner was lovely and I would've recommended her without a doubt. But over the year I saw her, I realized her practice was quite disorganized. Every time my pharmacy tried to get a refill request through, they ended up calling me, telling me they tried many times, but got no response, so then I had to call and tell them to fax the information over. Again and again this happened. This happened with insurance stuff too. She's probably a fine doctor for someone who needs a PCP they go to once every few years, but she didn't work out for this person with an ongoing condition. read more

I am pretty steamed about my most recent "encounter" with Hema Shah, wherein she refused to give me a TDAP vaccine during pregnancy as currently recommended by the CDC: http://www.cdc.gov/mmwr/preview/mmwrhtml/mm6207a4.htm To be fair, she hasn't been too bad in the past. Dr Shah's bedside manner is certainly pleasant, and most of my complaints about her office may be due to logistical considerations outside her control. For example, appointments usually begin late and are difficult to schedule, which compounds the problems presented by the lack of an after-hours advice nurse line or, for that matter, any urgent care facilities in the vicinity. It's very frustrating to know what is wrong with you and what treatment you need but to need to wait two or more painful days to receive a prescription or referral- but again, this may not be Dr Shah's fault directly. HOWEVER. Recently my obstetrician informed me that I should have a TDAP vaccine before delivering my baby, so I called Dr Shah's office and tried to make an appointment. The nurse I reached said it was standard procedure to receive the vaccine at the hospital after delivery, so I told her about my obstetrician's advice and the recent change in CDC policy on the matter. The nurse said she'd talk to Dr Shah, then called me back later and said Dr Shah wouldn't give me the vaccine. No explanation. Just a flat refusal. Fortunately (for $60 out of pocket) my local travel clinic will pick up Dr Shah's slack, so my baby won't be at increased risk due to Dr Shah's ignorance/obstinance. read more

Dr. Shah is thorough, caring and an excellent physician. She is a direct communicator and has always taken time to listen and answer my questions. The office staff are polite and responsive and I've never waited more than five minutes in the waiting room. read more

I have been her patient for several years and I have absolutely no complaints. She is on time and I don't wait in the waiting room very long (usually less than 5 minutes). She is friendly and direct. She does not take herself too seriously and I appreciate her humor. I have had no issues with blood work or prescriptions. Some complaints I have read seem to revolve around the staff. She is part of a practice with other doctors, so I judge her by the administrative staff or administrative issues, though I have no complaints. I think the most important thing is that I trust her. She is awesome! read more

My husband and I have been patients of Dr Shah since she first joined the practice. She is delightful! She is very patient, caring and an excellent clinician. She always takes her time and has time for questions. read more

I have seen Dr. Shah a few times and she has always been extremely pleasant. Appointments are not too difficult to obtain and her staff has always been nice. Dr. Shah takes her time with her patients and she answers all questions thoroughly. read more

I just recently went to see Dr. Hema Shah and she was wonderful and very personable and I also needed other doctors to see and she recommended 3 and I have gone to 2 out of three so far and loved them as well. Dr. Shah handled all my visit needed in just one visit and she really listened and take good care of me! I recommend her to anyone and everyone thanks Dr. Hema Shah your a keeper! read more

Been a patient for many years. Wonderful caring doctor. Listens to what you need and gives great advice. I have never felt rushed. Nice office and staff. read more

I saw Dr. Shah today for the second time and I absolutely think she is the best. She was thorough, friendly and took a good deal of time to go over all the tests she ordered for me. For both of my appts she ran right on time (I never experience that). The staff is friendly and detailed. I am very happy that I was recommended to her. read more

I have been a patient of Dr. Shah for a couple of years now and find her friendly, approachable and thorough. She listens to what you have to say and does not rush you through your appointment, Her explanations are detailed and you leave feeling that she really cares. She recently took on my 82 year old mother as a patient and is very patient with her. Mom is hard of hearing and often wonders from a topic when talking. I would recommend others to her. read more