Does anyone know where Dr Usman went? I had an appointment on November 12 (even confirmed appointment online that morning) and upon arrival, was greeted by a sign that said "This office is permanently closed". I had been a patient of hers for over 20 years and never got notice. The insurance company and HMO medical group didn't know either. read more

She's the best! I hope she opens a new clinic here in SF. She was my primary doctor for almost 30 years and was devastated when her group closed last year. She is empathetic, collaborative, effective and very well-informed. I'm afraid I won't find anyone else as good as she is. Please, Dr. Usman, open another clinic here in SF! read more

She is an amazing caring and knowledgeable primary care physician. I've been seeing her every year for almost 15 years. She listens to you and is the best doctor I could recommend for anyone. read more

I've been a patient of Dr. Usman for just over 10 years now and her expertise never ceases to amaze me. It's important for me to know and feel that my doctor actually cares about me and my health. Dr. Usman has exceeded my expectations and set a pretty high bar for what I now look for when i need to find a medical professional. She is very attentive and knowledgeable, takes the time to truly listen, answer questions and go through whatever concerns I have at the time. When I had issues with my thyroid, she made sure to assign a wider range of bloodwork samples to get to the bottom of the problem, thanks to her, I was back to being healthy. My other favorite is being able to get pap smear at the same time as my physical. Dr Usman truly went the extra mile in education to become a super doctor. Another convenience is the range of other medical services in the same complex. I thought I broke my toe once, dr Usman sent me across the street to get an xray done, no wait time, got my results the same day, luckily no fractures. Also, thank you so much to Sandra at the front desk, she is another rockstar at the office. I can always feel the genuine warmth and goodness of the heart of people, and when you find that feeling combined with intelligence and top-tier professionalism, it's a jackpot. read more

I usually don't write reviews but I've had a quite a few bad experiences with this doctor. I've had her for around 2.5 years. Every time I make an appointment with Dr.Usman, she is always late at least 20-30 mins. When I would see her, there were a few times she would come in and out of the room, leave me waiting for 15-20 mins, come back for 5-10 mins to talk to me and then leave the room for another 20-30 mins to talk on the phone with other patients. There was a time I needed a flu shot, Dr.Usman left the room to talk to a patient on the phone and didn't come back for 30 mins. I got impatient and left the room to see what was going on. A nurse saw me and she told me I could leave. I told the nurse I hadn't gotten my flu shot yet, so the nurse had to give me the shot instead. Real unprofessional! Overall, a simple appointment would take over an hour and a half. She's a nice lady and I understand that she's busy but making a patient wait more than 30mins-1 hour each appointment and giving a half-assed check up is very unprofessional. It has been very unprofessional and a waste of my time. I'm finally switching to a new doctor and hopefully I will get a better doctor. read more

I absolutely love Dr Usman - might sound strange, but I look forward to seeing her! I have been seeing her for about 5 years now. I agree she is sometimes late to appointments and seems very busy at times, and the office staff could use some training/tools to make things digital and more efficient in terms of storing information, referrals etc, but Dr Usman is absolutely worth seeing. She takes time to listen, is very smart and empathetic. I do think the office has improved in coming into this digital age bc of COVID by offering virtual visits - a step in the right direction. I almost hate to write this review because I don't want Dr Usman to be any busier than she already is, but she is great! read more

This is the best doctor I've had in a long time. I'm so used to doctors who are detached, rushed and arrogant. I've been properly trained to be a quick and efficient patient, but Dr. Usman still seems to genuinely care and almost always tries to give me some sort of referral. These reviews from people that said they had to wait a week for an appointment have obviously never had Kaiser or any large healthcare system. This is the world we live in now. However, I would agree that Dr. Usman's office and communication channels leave something to be desired. DO NOT bother leaving a message with the answering service. Only call during business hours and be very clear. If technological advancements in communication are your main gig, go somewhere else, but if you would prefer an old-school, decent doctor in an otherwise sterile medical field, you might like Dr. Usman. read more

I love my mother dearly, and I switched my mom to see Dr Usman as her primary physician - what more can I say? I tried switching my dad too, but he insists on seeing a male physican. I have seen Dr Usman for over 5-years now and I'm one of those "trouble-some" patient who asks a million questions, and often bring a list of questions from the latest magazines/online reading. Dr Usman happily gives me thorough answers and never shows annoyance with me. I care about my health - and Dr Usman is one of the rare physicans who cares as well. read more

I always accompany Boyfriend when he has a checkup, because otherwise he'd never bring up anything that was bothering him. When he/we first saw Dr. Usman in 2008, I was so struck by her combination of warmth and professionalism that I switched to her as soon as I was able to. I'm serious about that warmth/professionalism thing. Dr. Usman has a major Mom-vibe, but she's also the most knowledgeable doctor I've seen. I can almost always call and get an appointment for the same week. Her office is convenient, calm, and comfortable. We changed insurance providers a year ago and once again chose Dr. Usman as the primary care provider for both of us, but only I was assigned to her. When I asked her if she wasn't taking "new" patients, she told me that some insurers were trying to avoid assigning patients to her, as she ordered too many expensive tests/procedures. It seems that in our sad system, having the insurance companies against you is really the best endorsement a doctor could have! read more

BEWARE: Dr Usman does NOT take covered California, even though the website says she does! Apparently, she's refusing to take ObamaCare related plans, due to not getting as much $$$ from the insurers :( read more

I do not recommend this doctor at all. She does not check her email frequently as every doctor should. I have never had any issues about getting a prescription because the first one did not work. She wants me to go in even through COVID when I just went in for this same reason. The first antibiotic did not work so I requested a different one and she sent me the same one 1 wk later. I do not recommend anyone going to her especially for a life threatening issue because she will not get back to you in time. I will not go back to her again. read more

This *doctor* failed to diagnose my mother was lymphoma - she did not take the time to look at her closely when my moms breathing was getting worse and her stomach was getting larger like a pillow. Instead of feeling around and doing what any other doctor would do, Dr Usman gave my mother Nexium - which is for heartburn Needless to say Nexium failed - my mother wound up calling 911 and was hospitalized for a week where her oncologist diagnosed her with lymphoma. She is undergoing Chemo. My mother nearly died without even knowing she had cancer. While in the hospital my mother told everyone who took care of her what happened Some doctor I would stay far far away from this one unless you want half assed or less care - you could have cancer and not know it because this doctor wont bother to even touch or look at you for analysis update on July 26th 2012 my mother died of cancer ... read more

My husband and I have been Romana's patients for nine years. No longer. My husband was told by her to call back seven days after a procedure for his test results. Her staff informed him that Romana doesn't call patients in any situation - ever. In order for him to get the results, they said he should assume everything is ok OR call to make an appointment to see her again - wasting his time and money. Also, the off hours answering service is beyond rude and they actually won't take a message, they tell you to call back instead. What is the purpose of the service? read more

About 3-4 years ago, I was talking to my OBGYN about finding a primary care physician due to issues I was having with my knee. He gave me two names. One doctor was mom's doctor and the other was Dr Usman. I did not want to use the same doctor as my mom so I looked up Dr Usman on Yelp and Google. So I decided to call her office for her to see me! And she is THE BEST!!! I told her about my ailment and she went to work to figure out what was wrong with me. I did so much blood work for the first 3 months I seen her but I wanted to know what was the problem and how to fix it. She figured out the issue and has been treated me for it. She explains my condition in a way where I can understand and try to communicate to others what my condition is. She does care but she also puts the work on you to do! She can only do so much as she is a doctor. As the saying goes, you can lead a horse to the water, but you cannot make it drink the water! She will help get to where you should be health wise but you must do the work! I trust her wholeheartedly. I've had to see her a lot due to condition. Appointments are easy to make. The last two months, I've had to see her on an emergent issue and I was able to book an appointment a few days out. She is awesome! She is my doctor FOR LIFE!!!!!! read more

I can't say enough good things about Dr. Usman, she is just wonderful! She always takes her time, asks lots of questions and is just thorough and pleasant all the way around. I am someone that gets sick and has to come in a lot and she never rushes me out or ignores any of my complaints. Even when I thought she was wrong one time she turned out to be right, as always! I truly enjoy working with her. She cares about my total health and consults with my other physicians when need be so that she really knows whats happening with my health in the big picture. I am almost always able to get an appointment when I need one and the office wait time is usually pretty quick too. I recommend her to everyone I know who is looking for a doctor and the four people I have referred that went to see her all loved her as well. Her entire office staff is extremely friendly and personable and competent. Cheers to Dr, Usman and all the girls in her office. (Jackie, Sandra and Ynes!) read more

Dr. Usman is simply THE BEST! I have been going to her for almost 5 years and have never had a bad experience. Appointments are generally easy to get, the front office is helpful and polite, her assistance are always smiling and she is just great. Dr. Usman takes the time to listen and does an excellent job of explaining herself. She wants to make sure you know why she is prescribing a med, or sending you for blood work, or whatever the case may be. She makes you feel comfortable, is very professional, and really cares for her patients. Dr. Usman and her staff rock! read more

After 20 years experience with various primary care physicians, I am thrilled to have found Dr. Usman. She is one of the most professional, caring and attentive doctors I have ever had. She does not rush you, listens well and makes sound judgements. She takes a holistic approach to patient care including preventive and tries to get a 360 view of a patient's health. Doctors at St. Francis Hospital are under a lot of pressure to maximize # of patient visits. Despite this pressure, Dr. Usman always treats me like a human being and never appears stressed or hurried. read more

I called this morning with a request to see her asap for a 'girl problem'. Even though I have never visited this hospital before and her schedule was totally booked, Sandra fit me in and Dr. Usman saw me this morning. The Doctor was super attentive, knowledgeable and thorough. I haven't seen a PCP in YEARS (not good, i know!) and think i just found the one i shall visit for years to come! Thank you to Dr. Romana Usman and her fabulous staff! :b read more

Romana's office is completely unprofessional. Every time I have tried to make an appointment to see my primary care, they cannot get me an appointment for at least a week and even offered me one three weeks out. The staff there is very unaccommodating and unhelpful. Romana never has a 30 min appointment available to see a new patient for at least a week. I was in a car accident out of state, have a concussion and need to see my primary care and her office continued to offer me appointments for the following week. Is this a joke?? Time for a new primary care! Best of luck to those who ATTEMPT to see her! read more

I was a patient of Dr. Usman for almost 10 years, unfortunately I had to stop seeing her when I moved out of the area. Now, I am taking my mother to see her (because I feel my mom's physician is not doing a good job of taking care of her). I know Dr. Usman will take great care with my mother and I look forward to seeing everyone on her staff again. She always listens, she will make every attempt to squeeze you in when necessary, and the front office staff is very busy, friendly and efficient. read more

It's unfortunate she doesn't have a manager. She wrote a note saying "take it easy for a week." My boss and I did not understand what "take it easy for a week" because it did not say I was off. And I landed me back in the er because she doesn't work Wednesday's. In the ER the dr said I went back to work to soon and that is what triggered it. This is an ER visit that could've been avoided and I feel like I shouldnt have to pay for it. She also couldnt see me that day because she was off. read more

I found Dr. Usman from a list of providers from my insurance. So far I've seen her twice. I absolutely love her and everyone in the office. Easy to get an appointment. She is clear and concise, and most of all it feels like she cares. If you need a new Dr. She is a great choice! read more

Dr Usman is the best doctor I have ever had. She is compassionate and thorough. Whatever the issue, I always trust that Dr Usman will take good care of me. The office staff is nice enough and I have never had a problem getting an appointment. I highly recommend Dr Usman! read more

Romana Usman is a great doctor and good listener.

Dr. Usman is very friendly and helpful. She listens and discusses your options. However, her staff is a confusing mess. It takes at least 10 minutes on the phone to try and make a simple appointment. Billing is a joke. I had a physical 6 months ago. Then I got a bill for Office Visit as well as Annual. Immediately called and talked to Office Manager. She said she'd have doctor talk to billing to get it fixed and call me back the following week. That was three months ago. I've called many times, and left three messages since then - but never got a response or call back. And somehow, conveniently, no matter what time of day I call, the Office Manager is always "away" or "busy". I just got another bill in the mail: they resubmitted to my insurance and still charged me for both the Annual and an Office Visit. ??? Looks like another three months of phone calls... read more

If you ever have any issue that is not a common cold, virus, or minor ache/pain, DO NOT see Dr. Usman. She is by far the worst diagnostician I have ever observed. I first met her when I needed a primary care referral for knee surgery (I had switched jobs and insurance plans, so I had to get a new primary care. I already knew about the knee injury). Dr. Usman looked at my knee for ~30 seconds, was skeptical of any injury, told me to "rest it" (I had had a torn meniscus for 6 weeks at that point so rest wasn't going to do anything). After I repeatedly asked during my appointment, she gave me a referral to a wonderful orthopedic surgeon who operated on me a month later (yay no more knee pain!). Had I not been so pushy, I would still be suffering with knee pain at the behest of Dr. Usman. Fast forward 6 months. I notice a rash on my hands, identical to something I had in college. I go to Dr. Usman's office and she tells me that I DEFINITELY do NOT have what I think I have. She prescribes me an antifungal medicine to take daily for 30 days because she sees a spot on my back that might look like a fungus. I start to take this medicine and become incredibly ill on the 3rd day - fatigue, lack of appetite, headache, hair loss. I consult my pharmacist friend on the 5th day and he informs me that my dosage is higher than anything he has ever heard of. It's meant to be taken 1x every 2-3 days for a week (so 3 pills total, spread out over a week). I immediately stop taking the medicine as I had been poisoning myself. I decide to go to a dermatologist about my rash. That doctor confirms via a skin scraping test (which Dr. Usman did not even suggest) that I do indeed have the same type of rash as I had in college and prescribes treatment. Two weeks later, I receive a phone call out of the blue from Dr. Usman asking me why she received a report from the dermatologist saying I had this certain type of rash. I was dumbfounded. Why would you call a patient to ask them why they got a second opinion / why you were wrong??? It was one of the most awkward calls of my life. I meant to find a new primary care doctor after that, but got busy with work, so when I got extremely sick right before the holidays, I scheduled an appointment with Dr. Usman. She correctly diagnosed a double ear infection, sinus infection, and bronchitis. (Told you she's fine for the "normal" stuff!) However, while I was there I decided to inquire about lab test results from 6 months before, since I had not ever heard from her office about them. She first tells me "everything was normal", then as I am leaving the office, the nurse grabs me and brings me back in so that Dr. Usman can tell me I have a vitamin deficiency. Wouldn't that have been something useful to know for the past 6 months?? Why did she tell me everything was normal then call me back in as I was leaving?? Needless to say, I am incredibly dissatisfied with her performance as a physician and am moving on to a new one after 3 tries with her. She seems unable to treat each case individually and/or look at issues objectively (always assumes you have whatever standard disease without looking at all of your symptoms). If you need basic first aid treatment or antibiotics, she is meh. If you have a complex presentation or unique symptoms, you are better off going to urgent care or the ER. read more

Not impressed with my experience seeing Dr. Usman. I found her on Yelp so I definitely had some high expectations. The office staff, which serves multiple doctors, is never patient on the phone or in person. They are definitely understaffed. But what upsets me the most of Dr. Usman is that EVERY time I got an outside procedure done she wants me to come back in and pay to see her again, simply for her to tell me the results which takes 30 seconds. Most good doctors will at least touch base with you if results look good or tell you to come back in for an office visit if they want to discuss details. read more

Dr. Usman has been my physician for many years. She is smart, precise, patient , thorough, compassionate and has a good sense of humor. She will diagnose and treat your condition correctly. She listens to you and will do whatever she can to help you. I trust her 100%! Her office staff is great too! Very kind and patient!! read more

I called their office around 1 pm for make an appointment with Dr Usman. The receptionist answered the phone and he said " They aren't back till 2 pm from their lunch" then hung up on me. So RUDE! Very disappointed. read more

I've been a patient of Dr. Usman for almost 10 years. She's the best doctor I've ever been to. Her staff is friendly and attentive, personally interested their patients. Her methods are thorough and she's one of the rare doctors I've met who is unwilling to over medicate simply because a patients asks for a prescription or has some symptomatic complaint. After years of bouncing from plan to plan and MD to MD, Dr. Usman was a godsend when I found her. read more

Dr Usman is great when you meet her. However, follow up through her office or her patient ally portal is dismal. I have been waiting for weeks for work order for follow up investigational work despite multiple calls to her office and writing a message to her through her portal. My condition isn't serious but if someone had a serious condition this would not be sustainable. read more

Wow, just wow. I called to ask if the doctors there could perform an ingrown surgery procedure, because my last general doctor could (my insurance changed) and to get more information about availability since I don't have a primary doctor in SF, yet. When I called, I was immediately put on hold (not a big deal, I understand offices can get crazy). Then when I politely stated I haven't been in yet, but am considering to be a new patient and inquired if any of the doctors can fix ingrown toenails, the receptionist stated "have you been here before?", I again said "no, my insurance changed so I wanted to inquire about the doctors and if they had the ability to perform an ingrown nail surgery by any chance". He then responded with a "I don't know what to tell ya, they aren't back till two from their lunch. Want me to take your info so they can just give you a call back?". Taken back by his demeanor and horrible customer service, I laughed and said "Um no, that's okay" and then he automatically hung up. Tip: If you are trying to attract new patients or even maintain your current ones, your staff should at least know the basics of common courtesy or know how to be a decent human. read more

I have seen Dr. Usman for several years, and she is a great doctor who has a caring, compassionate bedside manner. She will explain her diagnosis to you or the lab/test results in a manner that makes sense. She is good about getting back to you when things matter. I recently had a procedure done at St Francis Hospital, and the nurse present also said that she goes to Dr. Usman as her PCP. This speaks volumes when other health care workers trust your doc to be their doc. I really recommend Dr. Usman. read more

Dr. Usman has left me highly disappointed. In a time that I needed her assistance she did not return my call and spoke only through her receptionist. While she ultimately ended up prescribing me the medicine I needed (she has no issue writing prescriptions, in fact that is 95% of her practice), she really dropped the ball on patient care and quality of service provided. I will not longer be a patient of Dr. Usman's and I would advise others to consider wisely before signing up for her. read more

Dr. Usman is great! Very glad to call her my PCP. Went in for a pseudo-emergency which she quickly helped diagnose then resolve (which involved working with a couple other specialists). In a follow up, she was very keen to monitor my health and progress over the long term. Wonderful bedside manner too. read more

It really doesn't get better than Dr. Usman. I have spent a lot of my life at Doctor's offices and she is, by a mile, the best physician I have ever seen. Prior to seeing her, I had been sick for about 2 years and I was about to give up on even finding out what could be wrong with me because every other doctor was looking at me like I was nuts. But, I know my body and I knew something was wrong. Dr. Usman ran test after test and every time I felt like giving up she reminded to follow my instincts and what they were telling me. We eventually decided the best decision was to go to the Mayo Clinic where my insurance would allow more tests to be done. On the second day at the clinic I was diagnosed with Postural Orthostatic Tachycardia Syndrome, a rare, but debilitating disease. While Dr. Usman, or any other internist for that matter, couldn't diagnose me, she gave me hope and made me feel that I deserved an answer. Since my diagnosis, she has taken care of me every step of the way, whether it be finding me a specialist or taking care of my meds or just giving me emotional support. I also can't say enough about the front office, especially Sandra and Regina. They go so far out of their way to make sure I am taken care of. For the first time in years, because of Dr. Usman and her staff, I feel in control of my health and my body. read more

Dr. Usman has been seeing my wife and I since 2001. I am 68; my wife age 65. Dr. Usman is a great physician and has seen me through Bladder Cancer and rotator cuff surgeries, treated by Hill Physicians doctors. We are only 3 block away, and are happy to walk to her offices. Highest possible recommendation! read more

I'm so lucky to have found her. She is very thorough. I'm the type to ask a ton of questions and Dr. Usman patiently answers all of them and never makes me feel rushed. Her office has often accomodated me the same day whenever needed. I strongly prefer Dr. Usman over other doctors and that is why when my mom was visiting, I wanted her to get a thorough check up from Dr. Usman. Most doctors don't go over and beyond and don't explain as well as she does. If I ask about other medicines, she will go the extra mile to call pharmacists to find out what is the best for me. read more

I've been seeing Dr Usman for about a year now. After struggling to find a great doctor in California, I found her! She's a wonderful person who always remembers every issue you bring up with her, and follows up when you see her the next month. Her mother vibe makes you feel so warm as well. I highly recommend her to everyone. read more

Best doctor I've ever had!I showed up to my appointment half an hour early expecting having to wait for a while,but there was almost no wait time at all.The doctor is very professional and I felt comfortable telling her what was bothering me.Will only come to see her from now on! read more