DO NOT EAT HERE! DO NOT EAT HERE!!! DO NOT EAT HERE!!!
First, they charge %15-18 gratuity before you sit down to ensure "quality service." Shouldn't the customer receive quality service regardless of the amount of the tip.
Second, the menu is not accurate- it is actually deceptive. There are menu items which include "scallops," or "crabmeat" in the description.
The scallops are bay scallops, which mean they are the very small version of scallops. And the crabmeat is fake, imitation crabmeat, which they will not tell you about when you order.
It's only after you order, receive your food, and taste your food and then ask the waiter if the crab is real- to which the waiter then has to go back to the kitchen to find out that the "crab" is not real crab meat.
Mind you, I ordered the seafood fajitas. Before I placed the order, I specifically asked the waiter if this meal was good. He said, "yes."
The order came and I noticed the scallops were small, tough and burnt. I was hungry and figured because it was a fajita that's why the scallops were like that. I took a forkful of rice and beans, and a forkful of the "seafood," and put it in a fajita. I took two bites and realized something was off.
I called the waiter over and asked if the "crab" was fake. He said he didn't know and had to go check with the kitchen. He came back and said that the "crab" was imitation.
Let's just say, the night devolved from there. I told him I cannot eat imitation crabmeat and asked to speak to the manager. He said the manager is not there and doesn't come in for another hour. I asked what are we going to do because what the menu states is not what is actually provided, and I haven't eaten the meal. The waiter said, "I don't know."
My party finished their food and I asked the waiter for the check. I asked him to please remove the food from the check. He said he was unable to do so. I asked for the manager again, and he said "he's not here." I asked for someone who can make a decision and a lady came. She was unhelpful and stated that she's been to many restaurants that have "crab" listed on their menus but it's fake crab. I told her the menu was deceptive and she said that we have to pay for the meal or she was going to call the cops. We told her to call the cops.
A few minutes later the waiter brings his cell phone with Jose Flores (said to be the owner) on the phone. He was downright rude.
Needless to say, the cops were called. Six of Memphis' finest arrived. The restaurant said we did not want to pay our bill. We advised the cops that was not the case, and we were only disputing paying for something which was not what was ordered. I ordered crab and paid a premium for it. I did NOT order imitation crab meat. Why does this place think it can list "crab" as an ingredient in a dish and give the customer imitation crap (yes! crap, not crab).
The cops couldn't help us as they stated this is a civil matter. The manager, Mike, eventually showed up. He began talking to the cops as if he had been there the whole time. He said he can't take our food off the bill bc you ate it. I did not eat it. I reorganized the plate to show just how much "crab" was on the plate. %90 of the "seafood" was the fake crab. (Pic attached).
Mind you, it was at this time that they finally brought out the bill and the manager said he could take %50 off the meal. We have NEVER experienced such blatant lies on a menu, and such horrible customer service from a restaurant.
We will NEVER return to this establishment, and will tell everyone we know not to patronize this establishment.
Save your money and go to a restaurant with great food, real food, and great customer service.
Note to management - if your menu states a meal includes crab, that means real crab, sourced from the ocean. Crab will NEVER mean imitation crab. Be honest! Stop lying to customers! read more