So first time back at this theater since the lock down. Big Marcus fan, prior to lock down that is. Not good. Whatever firm they hired for covid safety standards sold them the platinum package with all the options. No where that I have been has had such over the top nanny state guidelines, warnings and inconveniences, and I am including hospitals. No one seems like they want to be there and apparently Marcus doesn't want anyone to order concessions.
The only way to get concessions is to buy it through the app. And the app sucks. No reason for this, you stand in line everywhere else with a mask, the theater has hardly anyone in it, but fine will try the app. First try to get a signal in the building, cell is spotty and free wifi is spotty at best. Select a time to pick up your food, and despite no one ordering food be prepared to wait at least 30 minutes to get your coke. Not kidding, soonest was 20 minutes and when I was checking out 2 minutes later it said 30 minutes.
Filled up my cart on the app, entered the selected information, waited, got a message that it couldn't process order and I could retry. NOT SO FAST it deletes your cart and you have to add it all again and you better do it fast or it will put your order off another 10 minutes, again despite no one at the concession stand. Second try, fail, third try different payment fail, thought about switching to the public wifi, but then thought highly likely to have credit card info jacked. Never could get a coke or anything else.
Seats are still comfortable, screen was good. You are suppose to wear a mask while watching the movie despite being at least 6 feet away from the person next to you and not talking to them. Very odd. CDC recommends distancing or mask at the time of this review. Overly paranoid.
Won't go back until the current political pandemic is over, most likely after the election. Will try some of the other theaters in the area. Interestingly The Marcus Ronnies last week had the app not working and they had a place to check out in person. Maybe better manager.
I've got sympathy for these establishments, because they are absolutely taking a bath, but when they make it excessively hard beyond reasonable scientific standards to enjoy the experience they only have themselves to blame. Making it excessively hard also leads to the most carried in food and drinks I have ever seen.
Like the review below, don't tell me it's the state because I have been to other theaters recently that took orders at the counter. DO NOT interpret guidelines as laws.
WARNING NEW POLICY Youth Escort Policy - For all movies starting at 6PM or later, minors under 17 years of age must be accompanied by a parent or legal guardian 21 years of age or older. Proof of age required. read more