This used to be my favorite theater, but my recent visit on National Popcorn Day was disappointing. I asked a simple question about the annual popcorn tub special, and the manager was unfriendly, gave a rude response, and made no effort to look into it. On top of that, during recent visits I've noticed the popcorn hasn't been as fresh as it used to be. Between the decline in quality and poor customer service, this experience was really off-putting. If this is the level of service being offered now, I'll be choosing Cinemark going forward, where the popcorn is better and the customer service is more welcoming. read more

Marcus Crosswoods Cinema - Ultra screen - Cinema Near Me - Columbus, Ohio

Always like to come here for movies for some reason more so than other places. I have noticed with the remodel, however, that the leather recliners are not as soft or seem to be real leather. The biggest disappointment this go around was ordering a large popcorn, which comes with one free refill. Popcorn always tastes great and I realize this is where they make their money but to be honest once you get through the first third, it seems like everything on the bottom was broken up pieces of popcorn like it's been rough house too much and has started a breakdown. I dumped the rest of this popcorn and then went and got another refill but if I'm gonna pay that much for popcorn, it probably should've been the best popcorn ever! lol! read more

Marcus Crosswoods Cinema - Large popcorn. - Cinema Near Me - Columbus, Ohio

Still my favorite theatre, but I still wish the ticketing system/entry was easier. You're supposed to be able to take the digital ticket from the app directly to the ticket taker to scan, but no. I tried to do that last night, but was told to go to the end of a long line of people buying tickets! Why do they not, at minimum, have a line for those who already have tickets and a separate line for those buying tickets? And please, turn on the heat in the winter. Brrrr! read more

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Towed my car for no reason, just because it's more convenient to park there. They just want to be greedy with their infinite parking spots.

Good morning, Yelpers! Here's my review of Marcus Crosswoods Cinema's bar/restaurant located at 200 Hutchinson Ave, Columbus, OH 43235. Last night, I went to see the documentary comedy "AM I Racist?", which came highly recommended. My showtime was 9:40 p.m., and I arrived at the cinema around 8:50 p.m., so I decided to dine at the theater to ensure I was on time for the movie. I sat at the bar and ordered a Long Island Iced Tea and some buffalo boneless hot wings. The Long Island was strong and pretty good--after all, it's hard to mess up a Long Island, though some bartenders manage to! The bartender was great--super chill, attentive, and quick with my drink order. Now, here's where things went downhill: I waited about 40 minutes for my six-piece wet, soggy boneless wings. The bartender checked on my order at least twice, so I know it wasn't his fault, but the long wait for soggy wings was a disappointment. When my pager finally buzzed, I picked up my order, and unfortunately, it didn't meet expectations. The total came to $30.00, plus a $5.00 tip, for what turned out to be a $6.00 movie on half-off Tuesday. My suggestion to fellow Yelpers: stick to the pizza until the kitchen makes some improvements on the wings. read more

Marcus Crosswoods Cinema - Boneless Wings order. - Cinema Near Me - Columbus, Ohio

Great venue to watch your favorite flicks. I have been going there for years. The seats are super comfy recliners and the popcorn is great!

So my TTN circle of lady friends posted a pop up get-together to see a movie a few months back. I had not been to a movie post-COVID and didn't know what the movie they picked was about. However, it was a Sat afternoon for $5. How could it go wrong. I took a wrong turn or but eventually got to the theater with plenty of time to spare. I had reserved a seat online which was new to me. But - whatever. I stood in line to get food just SHOCKED at the prices. However, I had planned to suck it up and get some popcorn for the price of my firstborn. Unfortunately/fortunately, the line moved so slow, I decided to bail and get to my seat while the house lights were on and keep my firstborn - going hungry without popcorn. Probably a good call. OF COURSE - the heavy person that sat right besides me in an OTHERWISE EMPTY ROW (WTF!?) had the biggest bucket of popcorn I've ever seen. Probably cost her $150. Needless to say, she didn't offer me any. The good news - the seats were AMAZING! Better than our leather couches in quality and twice as roomy as our lazy boy. I was in HEAVEN. Except for having someone sit next to me. But at least the seats were so HUGE, she was not that close to me. I was in the last row in the front section. I took a chance as it was rather close up to the screen, but the row was empty when I bought the ticket and that's my preference since I couldn't sit with my friends. The distance was great! not too close and close enough for near-sighted me (blind even with contacts LOL). The movie was the Everything, Everywhere, All at Once - or something like that. It was a bit violent and graphic at times - which I learned later caused one friend to walk out - but I just shut my eyes for it. It also had some rather immature humor - but I otherwise absolutely LOVED it. As it turns out, my friends who stayed for the whole thing did NOT like it. They are older and apparently have different taste than me. I like complex movies that make you think - and this was up my alley as it also had some humor and definitely good acting. Will I return to this theater - ABSOLUTELY. I have raised my hand to host my own pop up movie event. I will pick the exact same theater - the dream theater or something - and also pick a $5 event. And I will not buy the popcorn then - I'll smuggle in my own!!! I only wish this was closer to Gahanna where I live! read more

I'm a Cinemark Rewards member, but I LOVE to come to Marcus Theaters for some smaller movies Cinemark doesn't get. I'll even skip Cinemark so I can see some epic movies on their Dolby Atmos DLX screen (Dune 2 - WOW ) Haven't tried any of the food but it looks and smells like a big step up from most theaters. The restrooms and the theaters are usually very clean. read more

How have I not reviewed this? I think I have and it disappeared. Whatever. I don't go to movies much anymore. This one is handy. And $5 on Tuesdays. Sound is good. Seats are comfy. Place is clean. Service is great. Food is outrageous, of course. Get a combo, more than you could ever eat, to save some money I guess. The movie experience was great. Perfect sound and picture. Big seat with cup holder. Plenty of legroom. read more

Nice clean seating in comfortable seats. Popcorn is always and everyone working there is always nice and friendly and make you feel comfortable and welcome read more

This is our go to movie spot. The past 2 times (1 month apart) we have come the Diet Dr. Pepper fountain drink isn't working, despite it being available to purchase on the app for pick up before the movie. They should take it off the app if they can't fix the problem. read more

Went to see eternals with some friends last night. I have always liked Marcus cinemas between this location & pickerington I have not been disappointed. The 5$ movie Tuesdays are awesome & if you become a member (which is free) you get a free small popcorn & some other discounts. So yesterdays experience lived up to the expectations on my end. My boyfriend wasn't impressed with the audio of the theater we were in But other than that I'd say the whole experience was just as good as all of my other ones :) read more

Family of 20, Christmas day tradition, management moved the film to another theater, messed up our tickets, would not move the folks who were in our seats, we bought $100 worth of popcorn , soda etc,. (FLAT beer, Flat soda. VERY expensive) After 20 of talking to manager, we simply asked for refund and free pass to come back , since we missed the beginning of the film . The stupid manager with long hair, Nate or something , argued with us and told us to leave with nothing. The worst movie , holiday experience so far.We were treated like criminals. The jack ass was yelling at us for NO reason. Do Not give them your money!! There are plenty of decent movie theaters to go to with trained staff to service you. Our 20 person family and friends will NEVER go to MARCUS Cinema ever again. They are the worst. STAY AWAY!!!! read more

Went to go see Wicked. A little worried as my last experience at a movie theater was bad, this didn't disappoint. First, no heat. It was around 64 degrees. Everyone in theater complained, didn't matter. Second, the women's bathroom was gross, according to wife and mother. Half the stalls didn't work and no water to wash hands. Lastly, people using their phones, I just don't get how or why people are so inconsiderate. read more

We went on a Tuesday for the matinee and $1 popcorn. The popcorn is great, you can add the extra butter sauce or skip it. It's still quite buttery even without! I love the seats at the Marcus theater. Although I didn't get a picture of them, they are so roomy. You don't share an armrest and cup holder with your neighbor. And they have electric recline functions. You can stop the recline in a place that's right for you. So comfy! Just try to stay awake after a long day at work! I think my only complaint was that it was really cold in the theater. We went in the winter and ended up keeping our bulky coats on, because we were chilly. read more

Marcus Crosswoods Cinema - Complementary popcorn for members. Also the $1 refill size. - Cinema Near Me - Columbus, Ohio

Was a huge fan and movie club member for about a year but recently they changed movie Tuesdays and seem to be incredibly money hungry along with a more unfriendly unwelcoming staff than I have experienced in the past. Moving my business to Cinemark. read more

I used to love this movie theater-NOT during a pandemic! What's the point of having "MASKS REQUIRED" posted on multiple entrances when many people were inside not wearing them. Some concession stand workers were not wearing masks! No social distancing even with assigned seating! WE WILL NOT BE BACK. read more

My most favorite theater. I go here for all my movies. Definitely sign up to be their rewards member, it is free!! With the Marcus membership you can waive the extra fees when purchasing tickets through their mobile app or online. For every $100 you spend here, you get $5 cash to spend on next tickets or even at the concession stand. Love watching our movies on their $5 Tuesdays! Usually, always watch something on the ultra screen, which on Tuesdays is also just $5, no extra charge. Members also get free popcorn. $6 student Thursdays are great too to see the newest movies. Only difference is that ultra screen hall is not $6 but more expensive. Free popcorn given on this day too. My love for recliners started here. They have the most comfortable seats and seating style in my opinion. Apart from the concession stand, they have a pizza place and full on bar. One thing I don't like is the road getting to the theater, seriously has the worst potholes year round. read more

Comfy lounge seating and great sound systems. Great to get seating tickets ahead of time!

Great prices- but hopefully the way they do concessions will change back to the old way, and soon. You must order all concessions online, and while that may be great in advance- it was a hassle as you stand there, with no line, waiting for the app to work while you could just pay one of the two people waiting for you right behind the counter. $5 & $6 movies are great- but the experience would be even better with just a bit of thought from the customer's perspective. You want people back in the theater? Want to keep us coming back? Do like almost every retail establishment does (Post June 21 Covid protocols) and run concessions like Wendy's, McDs or Starbucks does. Yes you can order ahead, online, but offer at the counter service too. Like you and everyone else did for years before. read more

I like the online ticketing and seat reservation system for this theatre. Ordered online and just scanned a QBR code at a kiosk in lobby. Easy! The nice thing about these theaters is that all of the seats have a good view of the screen and the chairs are super wide and comfy. They have the reclining ones with the snack tables. Popcorn was pretty tasty, although could have used more butter. They do have a full bar and a seating area with a giant screen TV for watching sports. They had a couple of fun specialty cocktail creations in honor of current movies showing. There is always plenty of parking in the lot, and two doors down is a yummy sushi place previousy reviewed (Sushi Ko). read more

Pricing is high at all movies. So that is neither here nor there. But the wait time to get food/snacks and there is only like 5 ppl in here is too long. Plus they need more lighting. It's pretty dim in here. read more

Marcus Crosswoods Cinema - Cinema Near Me - Columbus, Ohio

I don't go to the theater often but when they show Disney's Little Mermaid and can buy alcohol at the same time, I'm in! Marcus Theaters is doing a weekend $5 Disney weekends right now. They are awesome! My sister and I have been to two of the four movie weekends so far. We go at lunch time and get a pizza and snacks. The theater also offers other food options and a bar. The seats recline and are comfy. This is the way movie theaters should go now. I love that you can go and relax with friends and family. read more

First movie outing since Covid, and it went well. My daughter purchased tickets on the app, and they prefer you also pre-order food and drinks as well, but we declined. Masks were worn, and since it was a noon movie, the theatre was pretty empty. I felt it was very clean and I would return. They have reserved, reclining seats. read more

Last night, went to the first movie theater since the pandemic started. Felt good to do one more normal activity as Covid restrictions continue to reduce. They offer pre-order of concessions to have ready for pick up at the counter or can have it delivered to your seat. Pretty cool. Concessions seemed a little pricey though; 2 large drinks, M&Ms, Kit Kat bar, regular popcorn, and large pepperoni pizza set us back $50. Didn't mind too much, happy to support businesses that we like to help them come back from the pandemic. They are still only seating every other 2 seats so that made us feel comfortable and also gave us room to spread out our coats (yes it was cold last night). Saw 'A quiet place, part 2' great flick by the way... What I like most about this theater is that it is clean and well maintained, and offers a quiet peaceful drama free movie going experience. I live in the Gahanna area with the closest movie options being the Cinemark 16 at Stoneridge or AMC at Easton. Cinemark is nice but often has a number of teens that call out during the movie. AMC is the same but dialed up 10 notches; AMC often has had issues with young adults around the area acting out involving police in the evening. read more

I love Marcus Cross-woods it's the best theater I have been to and I very much enjoy coming here and the staff are very very sweet people who take your complaint very seriously and managers are also very nice and are always working hard to keep costumers and their employees happy , definitely recommend coming here for the best movie experience and costumer service :) What I can say is that there are a lot of stuck up in-titled people who take it very personally about the pricing and the service I've come here all the time and anytime I see any kind of encounter with people who get mad at the staff it's really them being rude to the staff and then pretending to be the victim. Please remember movie associates work here at the edge of minimum wage and do not get money from the movies so please be considerate of others and if you can't for the food that is not everyone's problem that is your own, blame the economy not the workers they Do not control the product manufacturing and or prices of your food. Stop embarrassing your kids or husband by yelling at these poor theatre associates and managers/shift leads please and thank you I am waiting in line with several other people waiting for their food and your complaints won't do anything to change the prices. read more

Marcus Crosswoods Cinema - Cinema Near Me - Columbus, Ohio

Went for our monthly family movie matinee. Can we just be real for a minute? Can I get an amen for this awesome movie theater?! I don't care that I have to drive 25 minutes vs 5 minutes (I live super close to another theater that shall not be yet named.) Tuesday movies are $5! FIVE DOLLARS, people, to sit your booty in dream lounge seat greatness. It is the embodiment of all things good. Admittedly, I don't love popcorn (love the smell, not the taste) but I really do like their popcorn (if I add M&Ms...because duh.) Large half and half ICEE and I'm a happy moviegoer. They have a huge menu of food options. One of these days I will try the pizza. Because I'm super lazy, I love that you're able to purchase tickets online and reserve your seat. No more battling it out for the good center seats! Whomever invented this system is a freaking genius and I owe you unending gratitude. One thing to note. It's not exactly a complaint per se...more of an aside...the movie volume is insanely loud. Every movie, every theater, every time. Twice we have asked them to turn it down a little (we were like one of 6 people in there at those times.) Not trying to be high maintenance, but save our hearing. Especially when it's a kid's film...kiddos should t have to cover their ears it's so loud. Just take it down a notch or 5. No need to go to eleven. I love this theater. I even love Greg Marcus welcoming us to the theater in the pre-previews. Way to go, Greg. Nice theater you have here. read more

My husband and I recently went back to the Marcus Crosswoods and dam! Was that man happy! He was like this is so much better than the AMC Dublin with the additions they've been adding to the theatre like the bar area. Oh and by the way you can bring your drink into the movie and they have a table now built in for you to put your food on. Just like at Easton but for so much less that your wallet will thank you. That boy was on cloud 9 since his last experience at the AMC was not that pleasant as the staff tried to move us around while we were watching a movie. Plus the benefit of this theatre compared to the AMC is that I don't have to worry about anyones tall heads in front of me since I'm a shorty. Being a shorty is not easy people, if you can at least give me the benefit of the doubt with seats that are awesome like the Marcus I will write rave reviews for you, just like this one. I should not have to wear high inch heals to a movie theatre just so I can see above someones head that does not care. Marcus Crosswoods you guys have definitely rebranded yourselves and I'm very proud to see what you've done with it. You have definitely won me over from the AMC movie theatre. read more

It's been a while since I've been here and was impressed with some of the changes. They have assigned seating which, for me, is usually pretty difficult to get right. But not here. The kiosk was easy to navigate. Then the ticket not only printed my seat info it indicated "left" so I'd know which branch to take off the main lobby area. I walked into the theater and there's a sign which gives seat numbers on the left and right. Then the letters in the carpet were huge. I found my seat easily during the darkness of the previews because the number was on the lower front part of the seat. The only thing I found annoying was the little tray used to hold your food. It wasn't level and I worried my popcorn would fall off so I just held it. They now offer pizza which I didn't get to experience. There is a bar area where you can wait for friends before a show or pregame before deciding on another destination. read more

We came here to see a movie with my mother in law when we were in town visiting. For the most part, I would say it's your typical movie theater these days. It hasv reclining seats that you have to reserve in advance. I'm honestly not a big fan of them. While they are more comfortable, if you don't buy online ahead of time and pay the extra fees, you end up having to sit in the front row. It's not a huge theater. The bathrooms send clean for the most part. The decor feels like it hasn't been updated for a few decades. I was pleasantly surprised that they gave me a cup for water. Other theaters try to charge me $6. Overall, this theater was about what I expected. read more

I watched the manager allow multiple people skip the long line. I walked over to him to ask why he let them ahead of everyone else, he said "manager's privileges" using air quotes. Everyone was watching in disbelief. read more

Uh absolutely amazing all the other theaters in the area do not compare luxury seats amazing sound

Best picture quality, sound quality, and pricing. Great staff and quality food/drinks. The go-to theater for me and my friends.

Well, our first time since early 2020. Not a lot people there and seeing a Police Officer inside was new but hey, I'm happy to have him there. The staff was eh, okay. I was giving a really messed cup and figured it would be okay regardless until the bottom started to leak. It took me a while to get a new cup. Thankful to lady at the counter. We got our stuff and went to the movie room to watch the movie. And as luck would have it? Our seats were broken. No going up or down. Since I was already settled in, I wasn't moving. But seriously, fix those seats. read more

The Marcus is a nice theater -- it's been fully renovated and has nice BIG leather recliner seats and is generally very clean. BUT -- for short people (my wife is 5'0") the big reclining seats aren't particularly comfortable. During our last visit to the Marcus, I reminded my wife to take a cushion for behind her back to make the seats more tolerable. The Marcus now uses a system where all seats are reserved -- this may appeal to a lot of mover-goers but for anyone who decides to go to a movie at the last minute - even hours before the movie starts -- it really limits your choice of seats. We ended up sitting in the front row - which is somewhere I never want to sit again. SO --- WORD OF WARNING -- if you want to see a show at the Marcus, you need to plan ahead and make reservations. If you decide to see a show late in the day, try another theater that still uses open seating. AND -- if you're short, bring a cushion for behind your back. read more

Love this theater!! Popcorn is always fresh and good. Theater and seats clean, hardly a wait when coming in. It's our go to theater

I appreciate that management takes complaints seriously, and that speaks a lot about a business. I was there recently on a Saturday night watching a recently released movie. A woman in the theater was repeatedly talking at full volume. Someone else in the theater asked them, not politely but also not egregiously, to stop talking. This woman then went into a flurry of curses and about a 60 second outburst. Five or so minutes later the manager came in to escort the lady out of the theater. This is the first time I've seen someone actually get hauled out of a theater in probably 20 years, and I go to the movies far more than your average person. I say all that to say you can't blame a business for rowdy customers, but you can blame them for poor handling of said customers. I think here is an example of management responding appropriately and adequately to a situation and you don't often see that. I think this theater has a lot to offer. Their seats are better than AMC, and their snack menu is pretty sizable. Also the icee machines are pretty much always in service, which has not been my experience at Easton. They also usually have everything they say they have on the menu, which again has not been my experience at Easton. The place is usually mostly clean with the occasional over filled trash can or dirty toilet, but you shouldn't reasonably expect 100% cleanliness in a public establishment. This place is reasonably clean, most importantly the seats and trays are free of debris and residue. I hate to sound like a parrot, but that too has not been my experience at Easton. The staff is young, and as one comes to expect, they don't feel obligated to be particularly friendly or helpful, and managing the concession lines is sometime chaotic. That's about what I have to say negative, and those, along with the occasional dirtiness, are the reasons I've chosen to give 4 instead of 5 stars. That said, I would give AMC Easton maybe 2, AMC Dublin and Polaris 18 a 3-3.5, so your takeaway should definitely be that I recommend this place over any other in the Columbus area. All in all, this is one of the better theaters I've been to in years. It isn't perfect, but I've yet to see a perfect theater. It's a good time, the DLX screen is awesome, the seats are nice, the food is good, and management definitely tries to bring a satisfying experience for their customers. read more

This used to be my favorite movie theatre. However the last few times I have been there I feel like they are not turning on the air conditioning. I went to see Fast Times last night and the theatre had to have bern 80 degrees if not more. read more

We've been coming to Marcus since it first open but the seats are worn and ripped now. The bathroom smell and the staffs hospitality had been lack for years. Our most recent visit was completely ruined after a manager informed us of their new bag policy. I spent the whole movie worried about my purse sitting in my car. I had bought these tickets as a special treat to all the little girls I watch during the week. I bought them back in October to see the new Frozen 2. This encounter ruined it for all the moms and myself. The manager was rude with my mom. I even offered to show them the inside of my purse. Honestly with the progression of issues over the years (from the bathrooms to some of the highest matinee prices) this was last straw. I'll be taking my family to see the new box office holiday line ups somewhere else. Not worth it! read more

Marcus Crosswoods Cinema - The new bag policy which they inconsistently enforce! - Cinema Near Me - Columbus, Ohio