Valve leak. The plumber came as was expected in the early part of the scheduled time. He was able…read moreto diagnose the issue and repair it in 15 min. The fact that he was here on time and did the job was worth every penny he chared which was more than faired and warranted a healthy gratuity. While I don't hope to need the plumbing services again, if i do I would definitely call for their services again

+1 (936) 447-0804 I…read moreusually prefer working with businesses that have a website or established support process, but I went with this service based on a friend's referral. The RO issue was never properly fixed. The technician only adjusted a knob, and the problem returned shortly after. For the past month, I've been trying to get follow-up support, but there has been no proper response or commitment to come back and resolve the issue. Small businesses grow through trust and customer support. Not responding when there is a problem affects customer confidence and also impacts other honest small businesses that genuinely provide good service.

Excellent service and very professional installation. My new water heater is working great. I'm…read morevery satisfied with the service. Thank you!

These guys did a great job on a recent plumbing project I had…read more I had them come by for an estimate the other day. At the last moment before the plumbers arrival, I had to rush out and pick up one of my kids because my wife was running late. Despite the change of plans, he persevered, kept in touch, assessed the situation and gave me a price without any hassle or drama, which I appreciated. Some companies are not able to give estimates without both homeowners there walking thru everything which is ridiculous. Anyway, he came back a few days later, showed up right on time for the job and got to work right away. There was minimal disruption and the guy worked very well independently. In the end the project was completed successfully and everything was done exactly as I wanted. Five star work! It's kind of cliche but it's a little hard to find a good plumber these days. I'm glad to have found these Star Line and will definitely be using them in the future.

I had a great experience with Water Heaters Only! They were quick to respond, showed up on time,…read moreand explained everything clearly. The technician was professional and made the whole process stress-free. My water heater is working perfectly now. Highly recommend them if you're in Pompano Beach!

Adam and Carl came out to replace my water heater, they were professional, friendly and fully…read moreexplained what needed to be done. The job was done quickly with no mess. They also give a six year warranty on parts and labor, which is better than the manufacturer's warranty. Oh yea, in addition, took care of the permitting process. Thank you.

New to Palm Beach County I needed a plumber so I found one on Thumbtack!…read more Trust Rooter sent a plumber that was not only proficient but a confident professional! He was on time, courteous, and knowledgeable... So happy I found them, and Ive no hesitation to recommend them! Beth E Foote Boynton Beach

Our water heater went out the night before we were leaving on vacation - late. Called trust rooter…read moreto have an emergency visit, the call line gathered all the information and confirmed someone was in the area. Minutes later a technician called us to go over the problem. He guided us through some steps and confirmed we would be ok until the morning and he couldn't do a replacement that night. Raul the tech was at our house first thing. He was friendly, knowledgeable and very efficient. We were back up and running by noon so we did not have to miss our trip. Once we came back we had other questions/concerns and he did a follow up visit with us. Highly recommend!

Our disposal was locked, Adam arrived and was able to break it loose so we didn't need a new unit…read more He said that we should run the disposal every couple of days to keep it running smoothly. The leak we see from upstairs is probably a plumbing joint that has come loose or a crack in a pipe. Adam said that he would recommend cutting into the ceiling and checking out the piping. Excellent service tech, great company to do business with.

We used Mike the Plumber for a variety of projects over the years, including most recently, the…read morerepair of an outdoor spigot. They always do excellent work. I like using this company alot. First, they always show up when they say they will. Second, their plumbers know what they're doing. Third, their guys have pointed out a couple of potential issues along the way which weren't part of the original scope of work, but nonetheless were pretty helpful to know as a homeowner. I know that pointing out issues is kind of like upselling, but it actually didn't come across as upselling because there wasn't any pressure to do the work. And that information you get is pretty helpful. The only downside to working with them is the price. They are by far the most expensive plumber I've worked with in the area. I kid you not, one time I got an estimate from them and as I reviewed their email in the middle of a Zoom call, I literally said out loud "holy fucking shit bro" not realizing my mic was on, which was a bit embarrassing. That said, I later agreed to the proposal because nobody else was available as fast. So yeah their availability and their quick response time is definitely important to me. I don't always use Mike's, sometimes they get undercut on price by a company that can come out quickly. But I know that when I do hire them, I will be in good hands, though with a lighter wallet. Four stars. Keep them in your contact list just in case!

Easy to schedule…read more Arrived on time. Problems... broken toilet valve in wall that kept water running and could not be turned off, leaking master sink, replaced kitchen faucet and soap dispenser. Cost... While they did not provide a quote prior to the trip, the onsite guy wrote one up really quick. They charge a flat hourly rate and he estimated 3 hours. He did it all in less than two and bill was significantly lower than estimate. Would definitely call them again.

I would strongly recommend staying away from this business. I witnessed the owner make racist and…read morederogatory comments toward a Hispanic individual, as well as make insulting comments about a woman's appearance and weight. That kind of behavior is completely unacceptable, especially from someone representing a business and interacting with customers and members of the community. Regardless of the quality of the plumbing work, professionalism and basic respect for people should matter. Based on what I witnessed, I would not feel comfortable giving my business to someone who treats people this way.

Yes, Amy's Plumbing, repeatedly!…read more Clear communication, rapid responsiveness, superb service. HIGH QUALITY. She's done that before, and this time the job was also to repair someone else's shoddy "work," including an old electrical installation. Amy to the rescue, including a referral to a superb electrician who, like Amy, communicated clearly and rapidly. She's an artisan of her craft, and very much appreciated for it.

Extremely disappointing experience. I had been using Amy's Plumbing for a while -- they were always…read moreexpensive, but at least upfront with pricing and the work was done as promised. Unfortunately, the most recent job showed a complete change in their ethics and customer care. I called them to fix a leaking bathtub faucet in my guest bathroom. I was presented with two options: * $850 for a 3-handle replacement but requiring a hole in the wall, and * $1,150 for a 1-handle replacement with a clear promise that no hole in the wall would be needed. I agreed to the more expensive option specifically because they guaranteed no wall damage. While I was off the premises, Amy called insisting the plumber needed to be paid immediately before leaving. I paid. When I got home, I found a large hole in the wall in my master bedroom -- the exact thing they promised would not happen. I called Amy right away. Instead of owning the mistake, she blamed "miscommunication," said the plumber should have called me, and then started gaslighting me by claiming the job was "more expensive" and that I should be grateful that they kept the "old price." Absolutely absurd -- especially considering the already outrageous cost. I offered two reasonable solutions: * reduce the cost to the $850 option (the one that did require a hole), or * fix the wall they damaged. She refused both and showed zero interest in resolving the issue. Key points future customers should know: Pricing has become outrageous; greed has replaced fairness. They do not uphold their agreements -- even written or verbal commitments mean nothing here. Customer care is nonexistent. It feels like they have enough clients and simply don't care about losing anyone. If you're looking for an honest, reliable, and ethical plumbing company, this is not it. I never leave reviews like this, but the level of dishonesty and disrespect I experienced deserves to be public. UPDATE / CLARIFICATION: The owner posted a response that unfortunately does not match what actually happened, so I want to clarify a few key facts for anyone reading this. I was originally given two options for replacing my leaking tub faucet: $850 for a 3-handle valve, with a hole in the back wall. $1,150 for a single-handle upgraded valve, with a clear promise that no hole in the wall would be needed. I chose the more expensive option solely because I was told it would avoid cutting into the bedroom wall. However, when I came home, the wall was cut open anyway, and the tiles in the bathroom were also disturbed. I never received a call, no one asked permission, and no one sent photos before opening the wall. The work was done without any notice. The owner now claims that: the tiles "were not disturbed" (they were), I approved additional work because of corrosion (I was never contacted), and that "no one promised the wall wouldn't be opened" (the entire reason for choosing the $1,150 option was exactly that promise). These statements contradict what was discussed before the job started and what I saw afterward. I asked for a fair resolution -- either: * adjust the price to the $850 option, since that's effectively the method they ended up using, or * repair the wall they opened without authorization. Both were refused. I had used this company before when their pricing was high but transparent. This last experience showed a complete change: the price increased into unreasonable territory, the agreement wasn't honored, and decisions were made without my approval, followed by a response that tried to reframe the situation instead of addressing the issue. I stand by my original review. If you value straightforward communication, predictable pricing, and respect for your home, please be cautious here.

Using Yelp to find a contractor, I received a response from Bob promptly. He was able to get the…read morejob done the very next day. I will definitely consider hiring him again in the future. You don't find quality work for a reasonable price much these days, Bob is the exception. A++++

Amazing fast affordable service ! I highly recommend. He came diagnosed the problem on my water…read moreheater and advised me how to get the broken part through my water heater manufacturer which i had no idea about . I'm very happy with my service.

I had an issue with the connection to my power-assist toilet. I initially thought the problem was a…read morecoupler that attached to the assist unit, but it turned out that the threads on the toilet unit were stripped. Tony promptly provided several options for resolving the issue. He ordered the necessary part, and while waiting for his colleague to deliver it, he removed the old power-assist unit. This was a smart use of time since he was then able to simply install the new unit when the part arrived. Overall, Tony worked efficiently, professionally, and cleanly. I would definitely call Tony and Jon the Plumber again for any future plumbing repairs. I highly recommend them!

I got a quote from three different vendors to replace my 90-year old father's shower valve, and…read moreJohn The Plumber was THREE TIMES as much, after charging me for the visit. The other two were within $50 of each other. Seemed much more concerned about replacing our water heater, since that's a big ticket item. I felt they were trying to take advantage of my father because he has dementia. When I called to address what I considered an unfair business practice, I was told on the phone "it's our job to upsell." Wow. Even had the nerve to call me up and harass me about getting a new heat water heater... years after I got my shower controls replaced by another plumber!!! Don't do business with these people.

I highly recommend Mike. He is extremely versatile in his skill set, very reliable, and…read moreconsistently does quality work. What I value most is that I can depend on him and fully trust him to handle projects properly, especially since I manage the property remotely. He communicates well, follows through on what he says he will do, and gives me confidence that the job will be done right. It's difficult to find someone with that combination of skill, reliability, and trustworthiness.

I hired this handyman to repair a closet shelving system that had pulled away from the wall which…read morewas being used for ordinary clothing storage and was not overloaded beyond normal household use. He assured me that the repair, including the anchors he installed, would support the weight of the clothing and items normally stored in the closet. Unfortunately, only about a week after the repair was completed, the entire system failed again and collapsed. The shelving and clothing ended up on the floor, creating a significant mess and forcing us to empty the closet once more. When I contacted him, he stated that the anchors he installed had held and that the real issue was that I needed an entirely new closet system. However, this was not what I was told when the repair was performed. Had I been advised from the outset that the existing system could not be safely supported or that a replacement was necessary, I would have appreciated that honesty and made a different decision. What is most disappointing is that despite the repair failing after only a week, he refused to return and evaluate the situation without charging an additional service fee. I understand that not every repair is guaranteed forever. However, when a repair fails within days and the customer relied on the handyman's representation that it would support the intended load, I believe standing behind the work and at least reassessing the situation is reasonable. Based on my experience, I cannot recommend this service. **UPDATE: With respect to Mike's response, many of the implications are categorically false, namely, that what is remaining of my closet is still usable and "hanging". The anchors screws, and brackets have bent and are misshaped. He also indicated fixed my toilet for "free" when, in fact, he actually exacerbated the issue and spent no more than a minute looking at the toilet and twisting the float and fill valve. So the contention that he was being generous with his time is unfounded. With respect to the text messages he's alluding to, admittedly, he did indicate he did not warranty his work, but also claimed "I'll also say this, I've never hung any shelving in somebody's called me back later and said that it came down". Moreover, "I can tell you that it's gonna go in with anchors at hold 220 pounds each and there's probably gonna be three or four so outside of that hopefully it lasts a long time". That said, given the estimated weight of the closet was no more than 150 pounds, that was less than 35% of its intended total weight, which should've held it without incident. Moreover, it's only been one week as opposed to two since he performed the job Finally, the mere fact that he wouldn't return to audit the job or two provide structured guidance and repair onsite as a gesture of Goodwill is woefully inadequate.