Never again! My husband and I tried Marco's a while ago and had a horrible experience (our dinner that was to be ready in 20 minutes took nearly 2 hours, no compensation, no apology).
My sister convinced us recently to give it another try. Unfortunately, this experience was even worse. With two guests who are gluten intolerant, we ordered a Hawaiian gluten free pizza. After driving into town (20 minute drive) to pick up the pizza and returning home (another 20 minute drive), our order was wrong. Called to try to get the order corrected for pick up since another guest would be coming through town who could pick it up. During the initial call, there seemed to be no issue. However, over 30 minutes later they called back saying they could not give us the correct order unless they did "an exchange", and we brought the incorrect order back. We then asked to speak to a manager (Scott) who was EXTREMELY rude and disrespectful making comments like "uh that's not how this works" and "not with that attitude I don't have to talk to you" and then HUNG UP on the customer. Obviously, we will never be dining at a Marco's pizza ever again. I have never had two such poor experiences from the same company, nor have I ever witnessed such poor customer service, especially from management. read more