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    Marcelo's Auto Mart

    5.0 (1 review)

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    8 months ago

    Great inventory,had carfax ready,also had tires inspected. Very honest and friendly. I would definitely recommend. Thank you

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    Will Tiesiera Ford - Ford F-150 4x4 Anti matter Blue Metallic

    Will Tiesiera Ford

    (74 reviews)

    Amazing service department! Friendly and helpful staff! Highly recommend. Always willing to go the…read moreextra mile for their customers

    Had my 2016 f 150 with 38,000 miles towed to their service center for failure to start and could…read morenot put it into neutral or any gear. Note- This happened last year as well and I paid nearly $900 for them to replace the battery and a wire harness they said was needed to correct the issue at that time. Service rep tells me "you fried the BCM." They reported I connected after market wires incorrectly into the BCM and fried it. I informed them that they were the last ones to work on it and nothing was done to it since. So the service rep tells me it will cost $1,800 to replace the BCM. When I inquired about what the BCM is and what it does she was unable to give me a direct answer and proceeded to treat me as if I'm dumb For not knowing what it is. she then tells me the manager will call me. Well, I never received a call so I went into the service center and met with the manager "David" who explains to me what the BCM is and that once they replace the BCM they can redirect the wires drawing power from it to the correct source to get power. I agreed to have the work done right. On Friday the service rep calls me to Ask for a wiring diagram for the window switches, door locks, and security system. I explain to them this was installed in 2018 (8 years ago) and that I would not have that information. They proceed to tell me they cannot identify the power wires so the window, door locks, and security system will not work. I'm confused as to how I'm told the power wires were plugged into the BCM and yet now they can't identify them? So to save conflict I opt to pick up my truck with no working windows, door locks, or security system. When I arrive the lady gives attitude almost in a mocking matter about me not having door locks, power windows, or the security system. I paid the high bill of almost $1,800 and got the keys to my truck to leave. As I approach my truck there are bundles of wires hanging below the footwell over the break pedal. Just a complete mess! As I'm driving the tire gauge monitor is now no longer working which is a factory component and has worked then entire duration of having the vehicle. The cabin light which is factory will also not turn off when the mode is set to turn on when the door opens. At this point I am beside myself with the horrible customer service and the vehicle just being treated like trash. I proceed to call the service center and The service rep reports the cause for tire sensors not working is "because you have aftermarket wheels." I immediately had her transfer me to the manager and explained how confused for being told that faulty information. The OEM sensors in my 22" wheels that have been on this truck for roughly 4 years now have had no issues and one was just replaced at West coast tire a week prior. I also conveyed their complete lack of respect for my vehicle evident by leaving a mess at the footwell with wires and how nothing was ever done as he said it would be. Save yourself the headache of being treated like trash from this place and service all your vehicles needs elsewhere. This place lacks respect, fidelity, and common curiosity for people and their vehicles. I'd also like to note, the service rep I dealt with does not need to be working in an environment giving information about vehicles when she literally has no idea what she is talking about.

    Marcelo's Auto Mart - car_dealers - Updated May 2026

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