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    Marcell Shoe Renew

    3.9 (7 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Marcell Shoe Renew

    Shoe cleaning

    Shoe repair

    Shoe resoling

    1 More Service

    Shoe shining

    Marcell Shoe Renew Photos

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    Recommended Reviews - Marcell Shoe Renew

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    3 years ago

    Good old fashioned shoe repair! Geoff does a great job at making shoes look brand new! Highly recommend

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    14 years ago

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    9 years ago

    I have taken my valentines, jimmy choos and other Desighner shoes to him. His work is amazing. He works fast and clean.

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    9 years ago

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    12 years ago

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    12 years ago

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    13 years ago

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    Monesyworth & Best

    Monesyworth & Best

    (2 reviews)

    I entrusted this shop with a brand-new $458 pair of handmade boots, and not only were they…read morepermanently damaged -- the way I was treated was shocking and deeply upsetting. Before bringing my boots in, I called ahead and asked specifically whether the heel could be shortened and whether a broken zipper could be repaired. The owner told me yes with confidence and expressed no hesitation. These boots were handmade, brand new, and cost US $458 (Bird of Flight Shoes - Ojai boot). Had there been any uncertainty, I would never have brought them in. When I picked them up and wore them for the first time, it was immediately obvious that one heel was significantly shorter than the other, causing discomfort and hip pain. When I returned to the shop, I was extremely calm, kind, and gracious, despite receiving no apology. I accepted that mistakes can happen and trusted that the issue would be corrected. However, after the second pickup, the situation deteriorated significantly. Not only were the boots even more uneven than before, but I also noticed significant scuffing consistent with handling during repair. When I raised this, I was told the scuffing was from me wearing them, which is not accurate -- I have photos taken immediately before drop-off that show no such damage. What was most disturbing was how the owner's behavior escalated once other customers entered the shop. His tone changed dramatically -- he began raising his voice, shouting, and denying previous statements. He encouraged other older male customers to involve themselves in the interaction, and I was spoken over and dismissed while trying to address damage to my property. I felt intimidated, ganged up on, and pressured to stop speaking. This was an extremely distressing and abusive-feeling interaction, not just a poor service experience. The boots are now effectively ruined, and while a refund was eventually offered (after initially offering only $20), that does not undo the damage -- nor does it excuse how I was treated. This review is a serious warning. Not only were valuable boots damaged, but when I calmly raised legitimate concerns, the situation escalated into an intimidating and hostile encounter. I would strongly caution others against bringing valuable items here, especially if you expect respectful or professional treatment when something goes wrong.

    I have been coming here for many years and the staff have always gone above and beyond to fix my…read moreshoes as well as my clients' special-needs shoes. They have taken time and effort to find us the right material for the job. I can tell they truly care about their work and their customers. I recommend them for quality service and workmanship.

    Marcell Shoe Renew - shoerepair - Updated May 2026

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