I entrusted this shop with a brand-new $458 pair of handmade boots, and not only were they…read morepermanently damaged -- the way I was treated was shocking and deeply upsetting. Before bringing my boots in, I called ahead and asked specifically whether the heel could be shortened and whether a broken zipper could be repaired. The owner told me yes with confidence and expressed no hesitation. These boots were handmade, brand new, and cost US $458 (Bird of Flight Shoes - Ojai boot). Had there been any uncertainty, I would never have brought them in. When I picked them up and wore them for the first time, it was immediately obvious that one heel was significantly shorter than the other, causing discomfort and hip pain. When I returned to the shop, I was extremely calm, kind, and gracious, despite receiving no apology. I accepted that mistakes can happen and trusted that the issue would be corrected. However, after the second pickup, the situation deteriorated significantly. Not only were the boots even more uneven than before, but I also noticed significant scuffing consistent with handling during repair. When I raised this, I was told the scuffing was from me wearing them, which is not accurate -- I have photos taken immediately before drop-off that show no such damage. What was most disturbing was how the owner's behavior escalated once other customers entered the shop. His tone changed dramatically -- he began raising his voice, shouting, and denying previous statements. He encouraged other older male customers to involve themselves in the interaction, and I was spoken over and dismissed while trying to address damage to my property. I felt intimidated, ganged up on, and pressured to stop speaking. This was an extremely distressing and abusive-feeling interaction, not just a poor service experience. The boots are now effectively ruined, and while a refund was eventually offered (after initially offering only $20), that does not undo the damage -- nor does it excuse how I was treated. This review is a serious warning. Not only were valuable boots damaged, but when I calmly raised legitimate concerns, the situation escalated into an intimidating and hostile encounter. I would strongly caution others against bringing valuable items here, especially if you expect respectful or professional treatment when something goes wrong.

I have been coming here for many years and the staff have always gone above and beyond to fix my…read moreshoes as well as my clients' special-needs shoes. They have taken time and effort to find us the right material for the job. I can tell they truly care about their work and their customers. I recommend them for quality service and workmanship.

The shop has been around for decades! Old school shop with great service, quality repairs at…read morereasonable prices. Remember cash only:-)

Been going to this business since the 70s with my mom. They do an excellent job on all repairs…read more They do more than shoe repair, purses, bags, backpack, leather work, and hockey pad are some of the recent repairs they have done for me.

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

I had new soles put on a pair of Birkenstock, as well as new soles on a pair of Denver Hayes boots…read more Both jobs were well done, reasonably priced and completed in a reasonable length of time. The person I dealt with was very friendly and helpful.

Brought a beautiful pair of Badgley Mischka high heeled evening shoes for a simple repair...add…read morelift at bottom of heel. The shoes were otherwise in pristine condition. When I picked them up today, one heel was so mangled and damaged, that the shoes are now completely unusable and unrepairable. I was absolutely shocked! I demanded my money back. The owner/repair person maintained that this damage on the heel was there when I brought the shoes in. That was an outright lie. I had to argue with him to get my money back. He did refund me $20.00. The shoes were purchased new for $500.00. His shop is a disorganized mess and very dirty. I should have known better. He doesn't even deserve a 1 star. I will never be returning.

Great service. Very grateful to have my boots repaired. Saves me looking for new ones and having…read morethem go to the dump. Will definitely return. Support this local business!!

Great experience here. Very honest and fast. Nice to see an old fashioned shoe repair shop with a…read morepolite young man working with his grandfather. They found a great solution to repair my wife's 'modern' shoes that was very inexpensive. Hard to find a fine old business like this anymore. Appears that they do all kinds of leather work as well as shoes. You weekend Harley warriors might want to check this place out. From what I saw.

Great service!! Helpful and the best cleaning job ever. They also specialize in ordered a product…read morefor our sofa!!!

I brought a pair of nice boots that needed new heal caps in and they offered to do them in the…read moreafternoon, but I didn't need them straight away, so I picked them up a couple of days later. They did a great job and it was only $20 for the repair. They were polite and Marco, the man I spoke with was hilarious! I highly suggest this place for leather repairs.

I've had my beloved SWIMS rain boots for over 10 years. So when the sole of the right one starting…read moresplitting away from the body, my first reaction was a panic. Not only are SWIIMS products not easy to find, they don't have a similar style to the pair I have anymore. Then I vaguely remembered this small shoe repair place in the underpass connecting Pacific Centre to what is now Holt Renfrew when I last saw it over 10 years ago when I worked downtown. I took my shoe there. I was told it would be ready the next day but there would be no guarantee that the gluing would work. It was indeed ready the next day. I waited a week before I started wearing them again just in case. Well, I have worn it three times walking close to 15km and it is still intact!

Whether you need to fix the the cap on the bottom of your favorite pair of heels or if you need a…read morenew pair of shoes professionally stretched, you can bring them to this little shop in Pacific Centre. They are quick and reliable. I usually pick up my shoes the next day.

As they say..."a little hidden gem"...I needed an extra hole on my belt...the service was quick,…read morepersonable, friendly and I could see from the shoes in the process of being restored...impeccable workmanship. I am so glad I found this place!

reduce, reuse, and recycle, should also include repair, that's what i did with my black pointy…read morekitten heels. i've been so hard on my heels against the harsh downtown concrete that the dainty heel could no longer bear my weight, eventually broke off, exposing the screw, making that clackity, clack, clack with every other right foot that pounded the pavement. a quick search on yelp and i made my way to vancouver centre shoe repair. i entered through the scotia tower on 650 west georgia and took the elevator down to m for mall. it's on the same level as tim hortons, london drugs, bubble waffle, a sushi store and florist. i paid $15.75 and was able to pick up my shoes the same day, they close at 5:00 pm. i'm impressed with the service, workmanship, my shoes look great and am happy that it was ready the same day, as promised.

I told him to cut me a key, he cut two keys and was insisting that I told him to cut two keys, what…read moredo I need an extra extra key for. Also he only takes cash, which was inconvenient.

I just wanted to leave a review so people know what to expect. Walked in today to get some a hole…read morepunched in two watch straps. Asked him how much it'd cost - he just took my straps and asked me how many holes, sizing of holes, etc. Proceeded to punch the holes without quoting price. Ended up being $6 which was the max I was willing to pay anyway, so I just let it go. They're cash only and I didn't have any coins on me so I gave him a $10. Him: "no change?" Me: "yes, change" Him: "$1.50?" Me: "$4 " Honestly it felt awkward af. I felt like I should've just pulled out a $5 and told him it's all I got on me lol, the way he didn't even quote me the cost before punching the holes. I think he probably would've respected that.. or maybe expected it. I've went to Pi's before to punch a hole in a strap and the gentleman didn't even bother charging me. I honestly think that people should be paid for their labour, but that no upfront quoting thing and then asking for more afterward really rubbed me the wrong way. The hole punches were fine, so you're able to deal with the way this gentleman does business, go for it!

Phil and his staff did a wonderful job, price was worth to resole my work boots, the original sole…read moreonly lasted 9 months. I called ahead for an estimate, Phil answered the call and I ask how much to resole my work boots.

Great Shoe & boot repair and sales & also does engraving work . I had Phil resole my beloved…read moreBlundstone boots will get several more years out of them for way less than buying new ones ! Also had him redo my Dayton boots several years ago.. great workmanship! Definitely would recommend this shop !