I recently was in an accident and quickly needed to find an auto body shop. I didn't know where to go. I only knew of places I DIDN'T want to go to. I'm a woman and I've seen too many shops that think they can manipulate, cheat or act condescending towards a woman needing car repairs. I didn't want to deal with anyone like that and of course I wanted someone who would do a good job that would last. So I went online and saw a site that listed the best body shops in Miami. That's how I found Marcel's Bumper 2 Bumper. I also saw a few others near me, so I started interviewing shops.
I'm not going to go into details of the reasons I did not pick any of the other shops, but I will tell you I immediately felt very comfortable with Marcel, his shop and the quality of the materials he uses. So I went ahead and had my car delivered there.
The work took a little longer than I originally expected, because there ended up being extra supplemental work that needed to be done, but Marcel tried to make sure my car was ready before his shop closed for the holidays. When I went to pick up my car, I was shocked by what I saw. Not only were the repairs flawless, but the car was completely detailed inside and out. The detailing was done better than the car detailing business I take my car to does. My rims had rust that I and the car detailers never were able to get off, but Marcel's shop made them look like new and rust-free. He even cleaned and vacuumed the inside of my car and cleaned my engine and made it look like new too.
When he turned my car over to me, he went over everything he did to my car with me. He told me to call him if there were any problems and he'd take care of it when they opened up again after the holidays. When I left, I noticed that the car drove well and the alignment was fine. When I got home, I did notice one problem. I didn't have the same horn that I had before. Unfortunately, I had to wait until after the holidays to see about getting the horn changed, but Marcel called me the morning he reopened. I explained that the horn didn't sound the same and he didn't make any excuses and told me to bring the car in when I could spare it for a few hours. He said he'd call the Jeep dealer and make sure I got the one made specifically for my car, which he did. I did have one other thing to tell him.
On Christmas day, my newly repaired car got into another accident. I didn't hesitate taking it to Marcel's to be repaired again. On the way to dropping off my car for repairs, I stopped at a restaurant to get something to eat. When I came out, I noticed that someone had dented in my door. The dent was about the size of a small plate. I asked Marcel to give me an estimate to have that dent repaired too. To my surprised Marcel fixed it for me and didn't charge me anything for it!
The people who work at Marcel's shop are very meticulous and do a very good job. His wife is very nice too and she works in the office. She calls you with updates and makes sure that everyone keeps the shop very clean. Marcel's Bumper 2 Bumper definitely exceeded my expectations and I would recommend them to anyone. read more