From the list of body shops that the at-fault driver's insurance adjuster provided for me, I chose Le Garage Collision. Their online reviews were promising, and their informative website instilled confidence. I sent my repair estimate through their website and went to the body shop the next day. The location was by The Falls mall and easy to find. It was hard to find parking though but I was able to park on the side of the street.
I spoke to Marlon, the manager. He knew what to do right away and contacted the adjuster to make sure the claim was good to go. He told me to drop off my car on a Monday and they have rental cars if I needed one, which I did, for $30/day.
When I went to drop off my car, Marlon wasn't there but an employee told me that the secretary will help me when she gets in. When she came in, she did the paperwork and told me about the rental cars cost breakdown and estimated the repair to take 3-4 days. The rental car, a Nissan Versa Note, didn't have gas in it, so I brought it to their attention. They were able to put some gas in the car before I left.
I received a message and call on day 3 that my car was ready to be picked up. I went to the body shop before they closed. The manager was there and told me that they fixed my car and were excited to show me. When I saw my car, the damages from the car accident were repaired and door shells were replaced. They really went above and beyond, and even vacuumed the carpets, which they didn't have to do. I noticed that they accidentally broke a window rain guard, but they glued the pieces back together and buffed the surfaces, and it was hard to tell.
The process to return the car rental was they checked the car, recorded the mileage driven, and assessed the condition.
I'm glad that I picked Le Garage Collision out of the list of body shops. The service was great considering it can be intimidating to find a body shop in Miami that won't screw people over. The repairs have warranty, the manager is very responsive, and the turnaround repair time was fast. I highly recommend! read more