This review is specific to Jared Walsh and Darin. I went through 3 realty companies before I worked with Jared and Darin at MRR, and all of them were horrible: didn't respect my price range, told me I could afford more than I could, and told me that if I absolutely HAD to stay within my budget, all they could show me were shitty apartments. Awesome. Then I magically found Jared and Darin and literally landed my dream apartment (within 24 hours of working with them!). They went completely above and beyond to help me, and were incredibly respectful and honest throughout the entire process. I highly suggest those looking for an apartment work with one or both of these guys, as they have easily been the BEST I've worked with, and I've been renting in Boston for 5 years. read more

Eric Chen reached out to me when I put in an inquiry regarding a Brookline apartment. He was initially responsive and flexible to arrange showings. The apartment that I ultimately viewed was just OK. Pretty dirty, nothing special, just in the location where I was seeking to reside. I requested to submit a rental application which required a $50 payment to Marc Roos (via Zelle and screenshot of payment required), and was provided formal documentation stating this required upfront payment. The application was (Supposedly) sent in just prior to the holidays. Eric reached out to me on the Sunday after Christmas stating that the landlord had returned from vacation and was reportedly requiring $2400 to be paid and sent via Zelle to Marc Roos for consideration of the application. If accepted, the payment would be put toward the upfront costs, if rejected, the payment would be refunded. I requested that this stipulation be formally requested in writing. Eric then stated, the office would just hold the check and provide the refund if the application was rejected. So, he's saying that they would "hold" the check "for the landlord" while they reviewed the application? If accepted, I had planned to pay the upfront costs regardless... He said that some landlords request this (supposedly after submission of an application?). Although it has been years since I rented, I have not heard of such practices and it certainly wasn't previously requested or documented. He said he would let the landlord know about my inquir,y and I haven't heard a word since. I'm going to chalk up my $50 to waste. I am a 44-year-old medical provider looking to rent temporarily while I look for a purchase, so not a poor undergrad, and without any issues with credit or salary. ** To add, Eric stated the $50 was just for the credit report to be pulled so my application remains unreviewed and somehow they have scammed me into pulling a credit report to go NO WHERE. Please learn from my error and request all upfront costs be transparent and in writing. Also confirm that an application will actually be reviewed once submitted without costs requested after the fact. SHADY business. STAY AWAY** read more

I worked with Calvin and he was always readily available with apartment hunting and even a month after moving in when we hit a snag with some mixed up checks with my leasing office. He's friendly and easy to talk to and he gets the job done. I gave his number to some friends already who were also apartment hunting in Boston. read more

After navigating the rental market in Boston for several years and having worked with many shady and unreliable realtors, I can truly say that Gabriella was a breath of fresh air! Not only was she knowledgeable about the market in Boston, she was extremely responsive and went out of her way to make sure I found the perfect place immediately under strict time constraints. She also guided me through the entire application and leasing process- making the entire process painless. She even went to my new building and took measurements for me when I had a work conflict. Gabriella was extremely pleasant and a real pleasure to work with. Thank you Gabriella! read more

Working with LindaAnn was a great experience for both my daughter and I. LindaAnn is not only knowledgeable, but she is also personable and very responsive! Linda Ann promptly answered all the many questions I had. I highly recommend her to others looking to rent in the Boston area. Thank you LindaAnn! read more

Working with Gabriella was great. I was quite the fickle client to begin with and even with a few bumps and snags, Gabriella was able to help me find an apartment. Gabriella was very responsive, professional, and thoughtful. read more

Stay away from this dishonest company unless you like to be yelled and cheated. Their agent, Catherine Park, teaches me a big lesson: once you have signed the lease and paid the one-month deposit to them, they can do whatever they want to you. People won't bother to hire a lawyer to sue them for a few hundred dollars. The unscrupulous agents know this very well and try to take full advantage of it. Mrs Park is not only irresponsible and bossy but also dishonest. During my term of lease, she enjoyed to tell us what to do by threatening with deducting our deposit. In addition, she basically ignored ALL my requests for maintenance and unblushingly told me the issue "is not a life-threatening matter." What is even more ridiculous is she deducted my deposit for the item she did not fix. As we had disagreement with her, she yelled at me like a psycho. And she promised us some benefits before signing the lease but broke it at the end... Anyway, learn from my lesson and keep away from this company and the agent. read more

My experience with this company was not good at all. The first red flag was the insistence we pay $9600 dollars cash upfront (First, Last, Security, and a realtor fee, all 2400$). All the realtor, Sarah Seminara, did was show us around the apartment for 20 minutes and lied to us. Were were told the apartment was move in ready with usable appliances. The first night I moved in I tried to do a load of laundry and the washer started spraying water everywhere. A month later the dishwasher did the same thing. Thank you to quick action by building management (MRR management, separate company) there was not extensive water damage. The realtor told us water was included in the rent and that we would be able to install extra window AC units. We got the lease and when I was reading it noticed that NO utilities are included and extra AC units are FORBIDDEN by the HOA. Sarah just threw her hands up and said oops sorry. For fear of losing a 2400$ deposit and realtor fee we were forced to sign. Will be actively avoiding this company in the future. read more

We went to see an apartment on Beacon Street with Linda Ruggerio and we loved her immediately! Linda was warm, helpful and very friendly. She always answered the phone and explained/helped with our paperwork during the whole process. She even came in to the office when it was closed to help us out. We ended up getting the apartment we saw with her and overall it was an excellent experience. I would highly recommend her! read more

A RIP OFF! This place is horrible! The owner, Marc Roos, in particular is rude and selfish. He tried to charge $135 for a 'credit check' where an actual credit check only costs $7. The add he posted was that the fee was negotiable. Upon negotiating the fee, he said that he would only take off $100 from an original $2000 fee. He said that the fee is how he "survives!" He was wearing a platinum Rolex and drives a Benz. I am just a college student trying to handle loans and bills. Who is really "surviving"... Some negotiating. ass hole. read more

Unprofessional and rude. Perhaps the folks here are used to dealing with idiot students, but I'm a 41 year old divorced professional with no children and a stellar rental history, my apartment related questions are valid still unanswered, (what floor is the unit on, can I bring my own laundry appliances, what is the utility estimate) hence there is no reason to be rude to me. I'll take my business elsewhere Linda Ruggiero. read more

Terrible service! Worked with Andy Chao and was very disappointed. Showed up to view an apartment and he had to double check the code to the building, had to check the pricing of the apartment, and didn't know if there was laundry in the building. Went to see a second unit in the same building later that day that he said he scheduled a viewing for, but the viewing wasn't confirmed. We ended up having to bother the people living in the unit, which I felt really bad for. He also said there was 2 bathrooms for that unit when there was only 1.5. Very disappointed with the service and lack of information. read more

I worked with Gabriella and she helped us find our perfect apartment. She was very helpful, professional and super quick with all of our questions and the lease signing process. read more

Gabriella was amazing! Ive worked with many different realtors, and I could tell Gabriella cared for her clients. She was friendly, responsive, knowledgable, and went above and beyond to help us out. If you want someone who advocates for their clients and seeks out the best interest for them I would work with Gabriella. read more

For anyone who has tried to rent a decent home or apartment in or near Boston, close to public transportation, and who will allow a cat......well that is not an easy combo... I discovered that several realtors were just willing to tell me to get rid of my daughter's cat and then they could find me a nice place...... One Sunday morning I saw a listing that looked great....I got so lucky...Sara Seminara answered the phone when I call Marc Roos Realty.... Sara asked me questions about what I needed...she didn't focus on what would be easiest for her. She met me that day and made my needs her priority. Sarah really listened....she was aware of a home that was just coming on the market...a bit over my budget but she knew that the house met every criteria I gave her. My daughter and I fell in love with the home as soon as we entered the front door. We went to see the original listing as well....but we had already fallen in love with the beautiful old Victorian. Love you Sarah...thanks for finding us a place that really suits us...and our kitty. Ruth read more

Just found out that they broke into our apartment to take pictures. They're supposed to give a 24 notice. We didn't receive a single notice. Illegal, unprofessional, and straight out low. read more

I've been meaning to write this review since May, so I apologize but better late than never. Sarah Seminara was realtor and she was above and beyond excellent. I contacted quite a few realtors who said they would help me and didn't. She worked with me for two or three months, sending me listings that were in my budget and met my needs. Where I live now is everything I could hope for in a home. I have excellent landlords who respond quickly, a quiet street and a charming apartment that may be the first place I've really considered a home in a long time. The second she got this listing she held it for me so I could see it first and it is perfect. Anyone who works with her will truly be working with a wonderful personable person who goes above and beyond to meet your needs! Thank you for finding me a home Sarah! read more

Marc Roos Realty - Property Management Near Me - Boston, Massachusetts

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Ready for Marc Roos's first 5 star review? I met with broker Linda A. Ruggiero pretty much on whim. I hadn't read any prior Yelp reviews (a rarity for me). I live around the corner from the office and just walked in on whim. It was fate. Linda and I had trouble meeting because of schedule conflicts, but she always responded very promptly to my emails. In the meantime, I met with many other realtors in my apartment search. They alternated from excellent to a little pushy, but I couldn't find anything decent in my price range due to the college rush and my after-September-first move in date. I was getting panicky. After several weeks, I finally managed to meet with Linda Ruggiero, and she had only one apartment to show me. This wasn't her fault -- I had waited too long, and the selection was bleak with all the realtors I met with prior. Many had literally nothing to show me. But Linda had listened to me carefully, "knows her properties," and took me to my dream apartment. It had everything on my checklist -- it was like she literally read my mind. I was blown away, as was my boyfriend. Only when Linda was fully assured I loved the apartment and wanted it 100%, she went into super-high-gear to ensure our application would beat the other people who had already seen it and were showing strong interest in the listing. She went out of her way and picked me up IN HER PERSONAL CAR to save time (she actually stowed my boyfriend's bike in the back of her station wagon!), rushed me to her office, and, while feeding me copious amounts of miniature chocolate bars, personally helped me fill out the paper work. She photocopied everything for my files and painstakingly explained everything to me. She moved with the lightening speed and thoroughness of a practiced professional. She also went out of her way to negotiate both the rent (fail) and move-on date (win). She's a charmer who knows all the management companies and obviously has an excellent rapport with all of them. After the paperwork was completed around 5:00pm, she then rushed off AGAIN downtown to ensure our application would be in front of a competitive line. And thanks to her speediness and extra care, we got the apartment. I'd recommend her to anyone, and Marc Roos is VERY lucky to have her, judging by the other reviews. I honestly can't believe I landed this apartment -- if it wasn't for Linda, I'd be most likely be living in a windowless basement with a dead rat in the corner. I am extremely thankful for her top-notch customer service, and I will forever be grateful for her. read more

This review is about Sarah Seminara. I had neutral interactions at the office and a strange interaction with another realtor, but Sarah is the best. I needed to move in a flash last December and responded to a Craigslist ad. She got in touch with me right away and I was viewing the apartment within a day. She has since helped me and my lovely new roomies with questions, concerns, and finding our next place. I have experience on both sides of the landlord/tenant divide and Sarah is masterful at her job. She is also incredibly down to earth and a very warm personality. Always puts me at ease! I know that if I move in the future I will seek her out. read more

Evan Atshemyan is absolutely amazing. He's so responsive, helpful, and a true advocate for you. I am grateful to him for his help and highly recommend working with him. Thank you, Evan! read more

I worked with Meghan at Marc Roos Realty and thought she was the *only* good broker I've ever worked with in Boston. I was looking for a 9/1 move in mid July. Unlike other brokers, she told me it was a fine time to have great selection. And she didn't lie! Although I was disappointed to pay a full fee (I did get an awesome deal!), they definitely earned it! I was shown about 10 places in my price and location range. I was happy in my current place, so this was a complete "make-me-move" sort of apartment search. I'd recommend everyone make her your first call. She's not like your traditional, hard close agent. I really feel like I was able to make a relaxed decision. read more

JC and Marc Roos Realty are so helpful and amazing! JC knew exactly what I wanted and helped find the best apartment for me and my roommate! JC showed me tons of options within my price range and did an incredible job getting the best apartment for us! read more

Sam Ho from Marc Roos Realty called my house and texted me at midnight to confirm an appointment. I couldn't believe the audacity of his rudeness to call so late for a non emergent reason. read more

I think the cat's out of the bag on this place already, but just echoing on the opinions here. I actually didn't even plan on looking at places through these people, they seemed shady. However at a certain point in looking for apartments, panic sets in and I start basically responding to every ad on craigslist that fits my criteria, regardless of realty company. This guy showed me a few crappy places in Brookline, one of them in the Sovereign, which I have heard is an absolutely horrible building. He knew I was also open to the South End and so kept trying to convince me to see a place on St. Butolph's street in every conversation we had. I told him it was too close to Mass Ave and that I worry about the crime there and he kept trying to tell me it's fine. I hate when realtors don't respect your safety. Just say anything to get me in there, right? Ugh.... read more

I literally met with 15 realtors and saw over 25 apartments when Andy Chao showed me the apartment I ultimately ended up renting, on our first meeting. He was very responsive and quick to get answers to my multiple questions. I also work a pretty hectic job and he drove to my office vs. me having to come to him, when I had paperwork to sign or payments to be made! My new landlord is a bit difficult-- lots of red tape and extra steps to the leasing process because he's a lawyer-- but Andy "warned" me in advance and played the middleman to save me from some of the grief. Let's face it, moving stinks, but working with Andy made the process as pleasant as it could be! His willingness to travel to me (vs. me always having to go to his office) was definitely the icing on the cake and I wouldn't hesitate to use him again when I move. read more

I had a very bad experience at this place with my apartment hunting last fall. Basically we ended up finding an apartment (which was great) but we found it on a Sunday so we couldn't put down the full deposit. The broker at Marc Roose told us it wasn't a problem and as long as we put down 1 month that the apartment would be taken off the market. (They were really cool while we were still in town). Back story: (I had flown from the west coast just to look at apartments and finally found one on the last day) After I flew back home I get a call from Marc Roos saying that if I don't wire the money in 30 minutes they are giving the apartment to someone else. WTF? Even after they assured us that it was 100% MINE AND OFF THE MARKET. This is at 6AM pacific time. It gets worse. After we wire all the money the landlord hadn't decided if they wanted to rent to me or not, so I still didn't have the apartment. (Thanks for checking that out Marc Roose). After finally getting the apartment Marc Roose tries to add on all these extra fees to his commision. Extra money for this, for that, $50 for wiring fees when it costs less. There is a reason that this place is in a crappy office on the way to Fenway. read more

JC Gallego helped me secure an amazing property in Back Bay in just three days. He took my initial phone call after business hours and quickly helped me put together a successful application for my new landlord. Throughout the process, he was communicative, respectful and resourceful, and I'm so grateful for his help! read more

Realtor leaves lots of keyword dump descriptions on apartment search sites like Zillow, making it hard to find the real search results. What a jerk read more

Gabriella was extremely helpful throughout the entire process of renting! As college students who have no experience with finding an apartment, she was with us through the entire process step-by-step and made an overwhelming task seem super simple. She was also always available to talk whenever we had questions/concerns. We found a great apartment in Beacon Hill and are very happy with the help we received from Gabriella and MRR! read more

Marc Roos Realty is the most unprofessional group of individuals I've ever come across. I currently, and unfortunately, live in a building that has close ties with the realty company and they too are a bunch of idiots. Upon arriving at the chosen rendezvouz point for the apt showing, it was in the middle of winter, and of course he was late. I said, "eh people make mistakes" and gave him the benefit of the doubt. He was a complete jerk and it was obvious he "felt" himself to be superior to me. Upon seeing the less than adequate apt I realized that my current situation was such that I, unfortunately, had to suck up and get the place. After arriving at the "Marc Roos Office" and the experience with the realtor I realized that I made a huge mistake. The office was cluttered, dirty, and they should have frankly been embarrassed allowing any client in. I, also, tried to work out an arrangement for the realtor fee, and he gave me the line "we are trying to make a living too." WTF, is that the "Marc Roos" Motto? If so, that's trashy and unacceptable. I have been living in that apt for a few months now, and have decided not to renew my lease. It's law that realtors give AT LEAST 24 hours notice before showing apts in Boston. One evening this past spring I was eating dinner and here shows up the SAME realtor that gave me my apt, without even bothering to call. When I confronted him he tried to act all innocent and said, "I have your number right here....is this right?...uhhh right?!" Ummmm, yea dumbass and had you called me I would have loved to show you the apt. Long story short, this real estate company should deserve to go out of business. PLEASE DON'T rent from them- you are better off renting from a pack of wild dogs. At least the dogs won't treat you like SH*T!!!!! read more

Andre Shirinian was amazing to work with! A complete professional (and also very nice person), he took care of the entire process of helping us to rent our property. Andre really knows the market and assisted us every step of the way! Thank you, Andre! read more

Sarah Seminara was very helpful in our apartment search which was not easy. After seeing dozens of awful places from other agents affiliated with different real estate companies she swooped in to help us. Many real estate agents didn't bother to get back to us at all on listings we were interested in. After putting a deposit on a place we loved and then having the owner decide to give it to a friend instead we had lost all hope. Sarah ended up finding us a place we really like. I highly recommend Sarah Seminara. read more

Sarah Seminara was professional, personable, responsive, punctual, and thorough. She helped us find a place that really suits us, and she took the time to have coffee with us and review all aspects of the lease. We highly recommend! read more

We worked with Sarah at Marc Roos Realty when we were looking for new apartments. Everything was handled so smoothly! She was friendly, professional and accommodating. The rental process tends to be very stressful for me but I felt so at ease this time because everything was honest, straightforward, and simple. Sarah took care of everything and now we're in a great apartment. read more

Great service. Wonderful staff. If you need a place with easy, honest and ethical agents this is your stop! I enjoyed working with them.

I was very much opposed to the idea of using a realtor to find an apartment. Then, after careful contemplation, I decided that I no longer wanted to live with roommates and knew that the only possible way to live alone was by getting a studio. So I went on Craigslist, but the only affordable studios were being rented through realtors. So I decided to give it a shot. Linda Ruggiero responded to my email right away and continued to respond to each of my subsequent neurotic, panicked emails after that. She was so patient with me I could hardly believe it. I made an appointment to meet with her the next day. She showed me every single studio within my price range. I picked one, so she drove me back to the office so that I could send in an application. While we were waiting, she took me out and bought me lunch. Then I went home. She called me later to say that someone had already rented that apartment by the time we submitted the application. I cannot stress how thankful I am for her perseverance and unrelenting effort in what happened next. Linda went way above and beyond for me. The property manager had let her know that there were two more studios that had just opened up and hadn't even been advertised yet. She picked me up at my home (!) and drove me to see the apartments. I liked one, so she drove me back to the office and we submitted the application for that apartment. Everything was really tricky, there were so many complications that came up, but she was so fast and on top of everything that I was back the next day signing the lease to a pretty cool and affordable studio apartment. I'm going to reconnect with her in August because she's going to try to see if I can move in a few days ahead of time. Like I said, I always hated the idea of paying a realtor, but in this case I was more than happy to hand over that check. Five stars for Linda Ruggiero. read more

I'm only giving them one star because I was stuck in traffic and the Realtor still waited (and because you can't go any lower here)! If it wasn't for that, I would give ZERO!!! I met with Tung from Marc Roos yesterday - he was supposed to show us an apartment in Brighton that had a very limited and lousy description on Craigslist. After sending a few questions via e-mail, Tung called me (his English was so bad, I had to ask him to repeat several time and clarify what he was saying!!!) - I got the answers to my questions over the phone and set up a time to see the place. Tung was supposed to show us a one-bedroom on a THIRD floor on Summit Ave, which, as I had explicitly confirmed over the phone, had HARDWOOD floors throughout. Instead, when we got there, he led us to the basement of the building and showed us the laundry room, to which I thought, "OK, so we're going upstairs next...". Boy, was I wrong!!! Instead of going upstairs, he led us across the hallway and through another door... I didn't even realize that we had at that point entered the apartment he was showing us because the floor, walls and windows (or lack there of) were the same as in the basement laundry room! So instead of seeing the promised THIRD FL, ONE-BEDROOM apt with HARDWOOD floors, he was showing us this extended BASEMENT STUDIO (or whatever the hell that was supposed to pass for!) with CERAMIC TILE floor throughout and a walk-in closet with NO windows and a tile floor that he called a bedroom!!! When I asked him about the 3rd fl, one-bed that we were supposed to see, he mumbled something in his broken English about there being a mistake and that there wasn't such an apartment available. I went from confused to furious in under a second! My husband, who was fairly confused as well, asked me what I thought about the place, I said "Absolutely NO!" and we walked out! It was by far the worst experience I've had with a Realtor! This person was either completely incompetent or thought I was stupid!!! Either way, I am not dealing with him or the real estate firm ever again! Renters, BEWARE!!!! read more

THEY ARE RUDE. I sent the email because I found the apartment on the craigslist. Linda,the broker I contacted said to check back after April 1st. However, when I sent her another email about asking for the apartments. She emailed me "all pretty much rented I remember you. STOP WASTING MY TIME" Seriously? Some people said about the good experience with Marc Roos Realty, but personally I think they care about your broker's fee not you. read more

I hate realtors, I'm not keen on the notion of a brokers fee, and I definitely will say that I was put off by the less than stellar reviews of this joint. That being said, Lee Moretti truly blew my expectations out of the water. Right off the bat she was very responsive to all of my questions and was prompt with her replies. There's nothing worse than seeing an apartment listed that seems "too good to be true" and then either finding out that it was, in fact, too good to be true or to just be blatantly ignored. Lee was very patient with my unpredictable schedule, honest about her opinions on the place I was interested in and always followed up as immediately as possible on questions she didn't know the answer to (plus she is a babe and a total hoot to talk to!). My boyfriend and I felt very comfortable with her and not at all pressured despite her candid sense of urgency regarding how quickly the apartment would be snatched up if we didn't act fast. Lee had all the qualities that I DIDN'T expect out of an agent (a great thing). What really made this a five star experience, however was HOW far she was willing to go to make sure we got the place we wanted. She personally drove us to and from the apartment, successfully negotiated a lower rent than the asking price, dropped us off at my boyfriend's home after we decided to apply, kept us updated every step of the way, came back to pick the applications up from his home and then picked us up to finalize, sign, meet the property manager, get the keys, and even dropped us off after it was all said and done. I really couldn't possibly recommend more or sing higher praises of Lee's professionalism and care. :) read more

Marc Roos and Sarah Seninara are wonderful. They helped us out of a sticky situation. I truly appreciate their help and support. I highly recommend them. read more