I can't speak highly enough of my experience with Jason Luippold who helped me get into my first…read morecondo this fall. Jason brings an understanding of the North End real estate market that is unparalleled and more importantly worked through each step of the process to ensure I was happy with my purchase/terms even when it meant the deal could have fallen through. -Erik

I set up an apartment tour with Tyler, was showed the property and told him we wanted to apply…read morebefore even leaving the property. He told me to send him over our information, which I immediately did and then I never heard from him again. I texted to check in multiple times and never received a response. A simple "sorry the apartment is rented" would have been nice. This was an extremely unprofessional experience, would give this 0 stars if possible.

In a neighborhood full of shabby holes in the wall, my husband & I found a clean, renovated,…read moreair-conditioned place with laundry in the building. After living in the neighborhood for a while, my husband and I came to really appreciate the sound proof windows in our apartment (the North End attracts a loud late night crowd). My main contact at the City Suites office is Brittany, who is always polite & pleasant. Since we've been in our apartment, I've had to request maintenance for the A/C unit, the dishwasher, the garbage disposal, and the shower lever and a few other minor things related to normal wear and tear on a building; for each of these requests, a maintenance person came usually within the next day or two and made repairs/replacements as necessary (none of the problems have recurred since). The common areas of the building are regularly cleaned (although the schedule cannot always keep up with what everyone is tracking in) and burned out light bulbs replaced. When one of the neighbors moves out, I've seen a professional cleaning crew sent in to prepare the unit for the next person (based on past experiences in this city, I gather that cleanings between tenants is pretty rare). In the winter, the snow & ice gets shoveled promptly (even when Nemo dumped a ton of snow on us, the front of the building was cleared before we went out). Rent is what it is; Boston is an expensive place to live, and given the North End's proximity to the Financial District, the rent here is a bargain. The location also means that you can give up the expense of a car (there's no parking in the neighborhood, anyway). The few cons of living here include a couple of loud neighbors & the one person that insists on stomping down the stairs early every morning.

Beautiful buildings but property Management treats tenants with complete disrespect. They are…read moreextortionists. Please read the other reviews and save yourself the stress. Expect rent increases over market price and to be nickel and dimed over everything. EDIT: Based on the Owner's response, I'd like to clarify the reasons behind my rating. This feedback is not related to the lease break, as we fully acknowledge and agreed to the terms surrounding it. However, it's important to highlight that the lease break policies are extremely unreasonable, and I strongly advise anyone considering renting from City Suites to thoroughly review the lease, as management is unyielding--even if you're a responsible tenant. Here are some of the specific issues we encountered during our time there: Noise Complaints: For an entire year, our downstairs neighbors regularly played loud music with heavy bass until 4 AM on weekends. Despite trying to resolve it ourselves, we informed property management when it didn't stop. They insisted that the noise wasn't coming from the apartment below, even though it was obvious from both the noise and visible parties happening downstairs. After calling the police one night at 4 AM, the property manager became defensive, dismissing the issue and insisting it was coming from the building next door. He even told us not to call the police again. Laundry Costs: After moving in, we noticed a significant increase in the laundry fees, eventually costing us an additional $10 every time we did laundry. Temperature Control: Although heat is listed as "included," the property management controls the temperature. When we filed a maintenance request for broken heat or A/C, the issue was temporarily resolved, only for them to adjust the temperature back down after a few weeks. Maintenance Requests: The property manager once called to tell us that we were submitting too many maintenance requests and should stop. However, the requests were for issues that were either broken when we moved in (such as consistent ceiling leaks) or basic repairs. Considering the high rent for these "luxury" apartments, we expected appliances and systems to be functional. To be fair, the maintenance team was great--shout out to Jeremy, who always did his best. Rent Increases: The broker told us that City Suites never raises the rent, which was completely untrue. Over two years, our rent increased by $600/month, while market rates were either flat or declining. Property Manager's Attitude: Throughout our time living there, the property manager maintained a consistently accusatory, condescending tone. He clearly held a negative view of renters, treating us with a lack of respect. Despite our efforts to always be polite and responsible tenants, we were met with rude responses and dismissive behavior. In summary, while the location itself might seem appealing, the management's lack of responsiveness, unreasonable policies, and poor treatment of tenants overshadowed any positives. I would not recommend renting from City Suites. I lived in the North End for 5+ years under 3 different landlords and I am confident you can find something just as nice with a more respectful landlord.

Its been 4 years and still no apology from this "company". A bunch of liars and thieves, beware !!!read more

We've lived in an OVNT-managed property for almost five years, and after having lived in many major…read morecities, I can confidently say OVNT is the best property management company we've ever had. What stands out most is their consistency - year after year, they deliver the same exceptional level of reliability and care. I feel genuinely at ease knowing I never have to worry about our living situation. Anytime a typical property issue comes up - like a sink leak or a dishwasher malfunction - they respond immediately and almost always have it resolved within 24 hours. Their team is not only efficient but also friendly and professional, which makes every interaction simple and stress-free. Communication with them is always easy, and it's never difficult to get in touch with someone, which is incredibly rare in property management. I also appreciate how clean and well-maintained they keep our common areas; the regular cleaning staff keeps the stairwells and hallways spotless. Even our move-in process was seamless, and routine maintenance is handled proactively. One of the biggest reasons we've stayed in our apartment for so long is because of how secure, supported, and happy we feel with OVNT. We truly feel lucky to have them as our property management company. Highly recommend.

My family has used Fiorelli Realty for renting our property for decades, since the original Maureen…read moreFiorelli was still the owner and we have stayed with them, despite an abundance of nearby competition, because they are very good at what they do. Someone in my family has always lived in the building, and Fiorelli has done an excellent job in helping us find tenants that are not just great tenants but also good neighbors. Living in the North End is a very different experience for someone who hasnt lived here before and they take the time to let them the basics of living here, which really sets everyone up for success. As a landlord I appreciate that they reach out to me every year to see if everyone is renewing and then they send those new leases directly and we can all sign digitally. They have always been so responsive when I have had questions or needed real estate advice. I have never felt like just another client with these guys and I appreciate that realness as well. I have worked with just about everyone throughtout the years but Ally, Karla and Michael have been dreams to work with.

Ally was incredible to work with from day one. She stayed on top of everything, kept communication…read moreclear, and gave me honest guidance the whole way through. You can tell she really knows what she's doing, especially when things get competitive. When it was time to submit my offer, she helped me put together something strong and smart without making me feel like I was stretching too far, and she handled a lot behind the scenes that really made a difference. Overall, the brokerage was just as impressive. Buying in the North End is no joke and I was competing with multiple offers, so having a team that knew how to move quickly and effectively was huge. From the start, they made the process feel organized and manageable, which took a lot of stress off my shoulders. What stood out the most about Ally was how easy she was to work with. She's down to earth, straightforward, and at the same time extremely professional. I always felt like she had my best interests in mind and never once felt pressured into anything. The entire experience felt smooth and well handled from beginning to end. I ended up getting the home I wanted in the North End even with multiple offers on the table, which really speaks for itself. I would definitely recommend this brokerage, and especially Ally, to anyone looking to buy.

I would stay away from this company. We completed plumbing work for them, and they never paid our…read moreinvoice. After looking online, we found that several other contractors have reported similar experiences with this company. Based on our experience, I would strongly recommend avoiding doing business with them. Avi G

Based on our HOA's experience, we encountered significant difficulties obtaining financial records,…read moreaccount information, and supporting documentation from the management company relating to the prior two years of operations. During our review of the records that were made available, we identified fund transfers that required additional explanation and supporting documentation. As a result of these concerns, the Board retained legal counsel and ultimately transitioned to a new management company. We encourage any association considering this company to conduct thorough due diligence and ensure full transparency regarding financial records, bank accounts, assessment collections, and invoice payments.

I would stay away from this company. We completed plumbing work for them, and they never paid our…read moreinvoice. After looking online, we found that several other contractors have reported similar experiences with this company. Based on our experience, I would strongly recommend avoiding doing business with them. Avi G.

Liar and a thief. Do not do business with this person. Our tenants complained about him constantly…read more We would constantly have to hound him to get anything done. He took advantage of an insurance claim we had made when some pipes burst promising he would contract everything out and take care of it. Everything was half finished, and he would only claim that he ran out of money. When we asked him for receipts for materials, labor, etc, he gave us nothing.

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Top-notch management company that is always professional and helpful. Highly recommend the company…read moreand their properties.

As good as it gets in terms of a property management company. Clean, safe, well maintained, kind,…read moreand professional maintenance and office staff. I literally recommend living here to everyone I know.

I have been very impressed with Kyle Cabral and his team in their high competencies in managing my…read morerental property. As someone who used to manage my property (from long distance), I knew the pain and efforts involved in dealing with tenants...and honestly..after a few years, I wanted nothing to do with managing a rental from far, far away. I remembered calling and leaving a voicemail message with Southpaw about my desire to find a property management company to help me rent out and manage my unit...and..to my surprise, I got a call the same day back..and all within several hours when I totally wasn't expecting it! Within a few days...I worked with Kyle to sign my rental agreement, provide him information and access to my rental unit...and the unit was already rented out...all within 24 hours of signing my agreement to have Kyle manage my property! Wow..I was impressed! What impressed me more was Kyle's ability to manage rental properties. He took great care of tenants and property owners alike. He's fair..and not just siding with either side. He is not hesitant to tell me as an owner what I needed to do to make sure my tenants are happy (and he's happy to do the same to keep me happy dealing withe thing from repair to HOA as well). I am also very happy to see that...with Southpaw...the need to manage my rental property or handhold anything..is pretty much nil! Kyle took care of everything! And..I just saw..that I recently gave a consent to continue renting out my unit/extend rental offers to my current tenants..and he already had them signed extending for another year of rental at my unit ahead of expiration of an existing lease! That's a testament to Kyle and Southpaw's competencies and proactive approach to management! I love it that..for once..I can really sit back and trust that Southpaw can handle my rental on my behalf! For a long while, I worry about having to sell my unit if the property couldn't be rented out..but with Southpaw...I didn't have to worry about sale of my property anymore..because true passive rental income from this property is now a reality for me!

We had the pleasure of working with Boston Capital Management for the past four years as tenants…read morefor one of the properties they manage. I can't express enough how wonderful Kyle, George, and the entire team at Boston Capital Management have been. They are professional, courteous, highly communicative, and respond quickly to any needs. Thanks for a wonderful renting experience.

This is by far the best property management company I've dealt with. Arthur is super responsive,…read morealways has a solve, and is very friendly and great to work with. I would highly recommend anyone hire them for their association!

Arthur is the go to person for property maintenance and management. He takes care of many of our…read moreproperties and has always provided us with a top notch service. He is super responsive, quick and very proactive when problems arise. I highly recommend. Keep up the good work!