I recently rented with South Boston Property Managers and had a great experience. My property…read moremanager was very communicative and always very responsive. I had to leave my lease early due to a surgery and relocation and my property manager was supportive with every step of the way. They were able to work with me on both ends of moving in and out to make sure every need was met. This is high quality service and it was greatly appreciated!

I found my previous apartment at the perfect time. From the start, Craig communicated clearly and…read morewas very understanding of how stressful moving can be. Throughout my year as his tenant, he remained honest and respectable. He was quick to assist with any maintenance or household needs. He ensures the property is well maintained and is always professional. I've had no problems with him as a landlord and that can be difficult to find in Boston. I would safely recommend leasing with him!

I couldn't recommend this less. In the years our building was under their management I must have…read morecalled hundreds of times and they picked up the phone zero times. Their email responses are absolute trash. They do no care about you one bit. I hope no one has to experience their "services".

If you've been wronged by this group I'd recommend filing a complaint at:…read morehttps://www.mass.gov/how-to/file-a-consumer-complaint Hard to believe this company still exists. The absolute worst of the worst. They managed my building for two years and in that time we received fines from the city for uncleared sidewalks and complaints from vendors for unpaid bills. Ultimately they just stopped paying for the emergency phone in the building elevator seemingly because they just forgot? There was never an explanation or apology. That led to a failed elevator inspection with 90 days to reactivate the phone and install working fire extinguishers. In that time they took literally no action and didn't respond to repeated emails and calls from residents and vendors. Then the city shut off the elevator.... Needless to say, avoid at all costs

From a tenant perspective, this is the worst property management team I have ever worked with. It…read moretakes them weeks to respond to emails. When you put in a request, they email and explain that everything was fine when you moved in. When you offer to pay for suggested improvements to your unit, they insist you use their contractors that charge more than double what any other insured contractor would charge for the same project. Additionally, they use a blanket lease that prohibits you from using any portion of your own apartment with so many contradictory clauses that I doubt it would even hold up in court....for example you sign a lease that says you cannot enter the basement, but then sign another section that says you can put a washer and dryer in the basement for your use. I've had nothing but problems with them since the day I moved in. The only fortunate thing is that I'm in a very affordable apartment after years of being in fancier, high-priced apartments. As a tenant if this is the company you are asked to work with to sign a lease, RUN far away.

I've lived in my home in Brookline for over 3 years now…read more As an Afro Indegenous person living in Boston, where housing is still so unfairly and unjustly segregated and gentrified, I do not recommend mergo services. Recently, the property owners hired mergo to complete management of the property as well as to assist with ongoing renovations on the exterior and interior of the home. Earlier this summer, my partner and I moved from the upstairs to the downstairs unit, to no longer have house mates. We were supposed to move on June 1st, but we had our plans pushed back since the folks brought in from mergo were not clean with the incompleted renovations they kept lagging to get done prior to our move in. We finally were able to move in on July 1st although many of the requested renovations were not done, after they were clearly communicated and specified on the lease agreement. From July 1st until today, August 5th, we have waited for new privacy blinds to be installed, new outlets to be installed to bring this home up to electrical code, renovations in one of the bathrooms to be completed to bring it up to code and replacement of an unsafe combo of a kitchen sink beside two stop tops sitting on top of a mini fridge to be replaced by a regular larger sink cabinet. Yesterday, we were told that someone would be there to complete electrical work starting at 9 AM. No one showed up, and because I had belongings taken from my front porch recently (an electrical sawing machine), the two hours off of work that I took were for nothing. Today 5 strangers (I reasonably asked for names of anyone coming into my home/safe space but never got their names from mergo or the homeowners prior to their arrival) showed up and were asking us about the scope of their work. They also showed up after no one from mergo reached out to inform us about timing of any rescheduling. Team members from mergo have disrespectfully communicated with my partner and I in the past while being incredibly patronizing and unprofessional. I do not recommend that anyone who is seeking to have peace in their home hire these people, whose "management" team is very likely composed of only white people.

Since hiring Mulberry property management, the team brought in a new snow service provider, and the…read moreservice has never been better. The property manager, Ariana also worked diligently to organize our HOA's accounting, and financing, which were in chaos due to our previous management company's lack of attention. Awesome company! I highly recommend them! -Franchesca, Trustee -Beacon St, Condo Association.

Very poor management company. I'm not just writing this out of spite for any one experience. First…read moreof all, they were unsuccessful in cleaning out the apt before our move in so me and my roommates had to haul a ton of junk from the previous tenants out ourselves. When asked if they could reimburse us they said 'No reimbursement, sorry." Never did the management company come in to do a walk through with us of the apartment. They were unable to answer basic questions like sq footage of the apt. Then we had issues with the heating and mice several times. I understand mice happen in the city, but they had exterminators come in and move around the appliances and not put them back in their place. Lastly, they charged us 150$ for two pieces of furniture that were left behind from the previous tenant and a rug left by us. 150! But when we had to move out a pile of junk taller than ourselves there was nothing they could do to reimburse. hmm. When confronted with the aforementioned problem, Noah's tone changed immediately and became unpleasant at best. Overall this isn't the most ideal landlord. the location was nice and the property was okay, but my experience with the management company will make me think twice before choosing them again.

I highly recommend Jenn Hartery with Big River Properties. She was a very professional and helpful…read morebroker during my apartment search. I thought it would be stressful moving during COVID, especially as I was looking for a pet-friendly apartment, but she made everything easy. She found me exactly what I was looking for within budget and even found a place with off street parking! She is very responsive and accessible via email and text. Great clear communication. She knows Boston and is the realtor you want to have on your side.

I have been very impressed with Kyle Cabral and his team in their high competencies in managing my…read morerental property. As someone who used to manage my property (from long distance), I knew the pain and efforts involved in dealing with tenants...and honestly..after a few years, I wanted nothing to do with managing a rental from far, far away. I remembered calling and leaving a voicemail message with Southpaw about my desire to find a property management company to help me rent out and manage my unit...and..to my surprise, I got a call the same day back..and all within several hours when I totally wasn't expecting it! Within a few days...I worked with Kyle to sign my rental agreement, provide him information and access to my rental unit...and the unit was already rented out...all within 24 hours of signing my agreement to have Kyle manage my property! Wow..I was impressed! What impressed me more was Kyle's ability to manage rental properties. He took great care of tenants and property owners alike. He's fair..and not just siding with either side. He is not hesitant to tell me as an owner what I needed to do to make sure my tenants are happy (and he's happy to do the same to keep me happy dealing withe thing from repair to HOA as well). I am also very happy to see that...with Southpaw...the need to manage my rental property or handhold anything..is pretty much nil! Kyle took care of everything! And..I just saw..that I recently gave a consent to continue renting out my unit/extend rental offers to my current tenants..and he already had them signed extending for another year of rental at my unit ahead of expiration of an existing lease! That's a testament to Kyle and Southpaw's competencies and proactive approach to management! I love it that..for once..I can really sit back and trust that Southpaw can handle my rental on my behalf! For a long while, I worry about having to sell my unit if the property couldn't be rented out..but with Southpaw...I didn't have to worry about sale of my property anymore..because true passive rental income from this property is now a reality for me!

We had the pleasure of working with Boston Capital Management for the past four years as tenants…read morefor one of the properties they manage. I can't express enough how wonderful Kyle, George, and the entire team at Boston Capital Management have been. They are professional, courteous, highly communicative, and respond quickly to any needs. Thanks for a wonderful renting experience.

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

I would say one thing. Check the charges by this company…read more They will also try to sell things that you don't need.

This company has horrible management. Bad attitude and irresponsive in emails. Does not care about…read moretheir customers at all.