New to the area and decided to give this nail salon a shot. I hate to leave bad reviews. But - have…read moreyou ever felt that you'd feel horrible/responsible if someone else had to experience the same? Well, that's how I felt. I feel bad because everyone (owner and techs) was nice, warm, and welcoming. My daughter and granddaughter had gel mani&pedis while I had a regular mani&pedi. Truly these are simple services that most would expect a decent outcome. I couldn't have been more wrong. Pedicure- they actually start working on your feet before you soak them in water. The massage chair was inoperable. They used a type of rag or scrubbing cloth for heels which raised my concerns of sterilization Manicure- worked on cuticles without softening the cuticles first. Nails were cut and shaped haphazardly. My tech talked on the phone during the service By the way, all three of us had disappointing experiences. There were other things but I don't wanna beat a dead horse. I've had a ton of manis and pedis done and have never experienced anything like this. Nice people. Service, not so nice *the pics are two days post service

We returned to Ann's Nails the other day. We had a great experience. You can not beat her special…read moreprice of $45 for a gel mani and reg. pedi! The Madison salons are all around $70 or more! Please don't hesitate to go. Ann has been in Madison for 13 years, which says a lot!

Nice airy atmosphere with attentive staff. Quality pedicure. Recommend to call ahead for…read moreappointment.

Horrible attitudes and pretty shoddy work. I've been going…read morethrough providers here hoping I find a good one but have yet to find one. My recent visit with Eva was horrendous. She was rude from the start, couldn't be bothered to even say hello. When I asked her if she could change the shape to a slightly more round, she told me, "too late". She didn't remove the nail polish that she got on my hand, etc. she clearly didn't want to be there and probably shouldn't be if she treats clients like that.

My pedicure was done with care. Have not needed an appointment in past 4 months. They have always…read morebeen attentive to special request.

Best nail salon have been going for years recommend to everyone. Tina and staff all amazing. They…read moreprovide excellent service, I really like their spa pedicures but the regular is great too. They massage you after each manicure and the pedicure is a dream come true. Friendly and very social atmosphere - never disappointe!

Lovely!! Best Nail salon in the area. My daughters and I love the atmosphere, the nail techs, and…read morethe manager/owner. They do a great job.

I have been going to Jane's for over 10 years through different owners and management. Today was my…read morelast day going there. It's unfortunate because some of the employees are good but the new manager has no hospitality skills and customer service whatsoever. Since I just had my nails done last week I just wanted a color change and was willing to pay the price for a fill-in. I was told that the fillin price was $53 - fine. So when I sat down with the nail tech, she said to me, your nails are fine. You really don't need a fill-in. How about I just do a color change? I said oh that would be great. I didn't realize that you could do that. fast-forward to when it came time to pay first the manager said $75 which included my pedicure then I said $75 and questioned it because I knew that I was just supposed to be paying for a color change. Then she replied. Oh no wait it's actually $85. I stood there in disbelief and asked her to explain what could be the extra $55 charge since I only had a color change and not a fill in and a fill in would've been $53. She struggled to come up with what it was but told me that I was paying for a gel manicure price which is the gel polish, and then because I had French that it was extra. Seems like an odd amount extra but sure. OK. If we really wanted to split hairs, I could've added that got no polish for my (15 minute) pedicure. I wish I just got the fill in so that my nails wouldn't need an actual fill in within the next week and a half. Needless to say good customer service would've been oh wait you're right that doesn't make any sense. If you had a fill-in it would've been cheaper which is also what I tried to explain to her to no avail. Thanks Janes employees for your years of service. I will never be back. A lot of the older and more experience employees have also gone to new locations. Just a note.

My Husband gave me a $50 gift certificate here that did not have an expiration. I used $35 on it a…read moremonth ago, and today when I went to use the remaining, they insisted this was not a gift certificate, but a rewards card and refused to accept it. I found this to be very dishonest and I do not recommend this place. We used to love the old owners, and came here often, but the new management has been rude on this occasion and others. There is not a shortage of nail salons in the area, I will not be back.

Julia, the new owner is great (I followed her here from a different location). Good quality…read moreregular mani/pedis. Very clean. And the 10 minute massage is a perfect add on!

The salon is located in the downtown Madison area. Super cute town with lots of great places to…read moreshop n eat. I usually park on the street and don't have a problem (never even bothered to look for a parking lot- I'm sure there has to be one). I've been going to polished lounge for about a year and a half and, "there's no way you'll leave there in a bad mood"- words of another client but so true! You'll get your nails done, get some awesome food suggestions and laugh out loud to random stories. They've made it such a comfortable (yet professional) atmosphere that the clients interact and relaxing isn't an issue. The prices are extremely reasonable, it's clean, and they do a great job with the nails. I love that there is never a long wait- they do accept walk ins but it's best to make an appointment. If they are booked they'll suggest a later time or day so they don't keep clients waiting. There isn't a color they don't have or a design they can't do- definitely worth checking out.

DO NOT get your nails done by the guy who works there. He's not detail oriented. I pointed it out…read morethat my base layer has a big lump and he kept denying it, saying it was how my nail was shaped. Flooded my cuticles with polish. Overall not a great job, so disappointing. Could've saved money and did a better job myself at home.

Overall mixed experiences. They have a huge selection of regular, gel or sns powder. I wouldn't say…read moreit's the best manicure or pedicure I've ever had. They have cut my cuticle before resulting in bleeding.

TERRIBLE!!! i went in here for a full set and she did an AWUL JOB! i asked for square and she…read morebasically gave me duck nails. they look awful and she was very rude!! The woman was unprofessional and payed absolutely no attention to detail! i will never be returning

Casey did a wonderful job with custom design for July 4th and painted the stars so beautifully.read more

2nd time getting SNS manicure here & loving it! On time appointment and amazing service! So happy…read morewith my nails! Will definitely be back !!!

Wow, what a great salon! Came here today for a spa pedicure. Everyone was so nice! My tech Angie…read morewas very thorough in every aspect. The manager Cara checked on me several times. Owner Phoebe is so sweet and kind. The salon is very clean, quiet, relaxing, and I especially love the music playing in the background. Will definitely come back again.

I rarely ever write negative reviews but I feel compelled to share how overpriced this place is. If…read morethe environment had been welcoming or the service exceptional, I could have understood the higher price. Unfortunately, it was a below-average experience. I paid $37 for a basic pedicure and walked out with a messy result. I could tell the girl didn't care about her job. I'm just glad I didn't spend $65 on the gel pedicure.

The quality of the service here is top notch. I really do look forward to getting my nails done…read morehere because I know they're going to look so cute. They have so many different options for gel polish, cat eye polish, and jelly gel polish. The vibe there is so relaxing and friendly. Would recommend to anyone looking to get their nails done

Amazing!!! Last one month!!! I well coming back !!! Very clean !!! Every body do the good job!!! I…read morelike here.