My first time visiting. I asked for some basic flavours: Chocolate and strawberry. what I got was a medium scoop of average tasting chocolate ice cream plus 3 small strawberries chopped up mixed within the chocolate. Who in the world would do that? The taste just plain yucky. Who would do such a terrible thing? It tasted like neither Strawberry nor Chocolate. First and for sure my last. The real bummer? They changed me $8.39 for that and had the audacity of as for a tip. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

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k we already know that marble slab goes HARD. this bich is my ride or die till death do us part etc.⁣ ⁣ throughout my years of patronage at this lovely establishment I have acquired a signature Lauren mix™ I get a combo of coffee and chocolate swiss ice cream with oreos and brownies mixed in, served in a waffle cone (try it it's bomb)⁣ ⁣ some may say it is """"too expensive""""" but I SPIT on those people. UNLIMITED mixins you cheap hoe, go get a $1 cone at McDonald's, vanilla slut⁣ read more

Marble Slab Creamery - the lauren mix - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

When you're in peak summer mode, you really don't need a reason to enjoy some cold and delicious ice cream. Still, it feels a little less guilty when there's a good excuse... and what could be a better excuse than it being "National Ice Cream Sandwich Day"? How about getting a FREE ice cream sandwich? Yup, BCAA members (this is not a sponsored ad) have enjoyed free ice cream sandwiches at participating Marble Slab Creamery locations on National Ice Cream Sandwich Day for a number of years now. In some prior years, the sandwiches were all pre-packaged and ready-to-go when you show up. On this past occasion (Aug 2nd, 2019), they actually made my ice cream sandwich to-order (I picked mint ice cream sandwiched between two chocolate chip cookies). Yes, I know this post is a bit late... almost 3 months I think. But with summer in the rear-view mirror, I find myself longing for warm summer days and ice cream sandwiches. read more

Marble Slab Creamery - Mint Chocolate Chip Sandwich - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

Came here last night while passing Marine way neighborhood. They're known for mixing icecream and thought I had to try their icecream. I thought it'd be better than McDonalds. So I got Raspberry Cheesecake for $5.50 and it tasted good. Their waffle cone was very crispy and my icecream tasted good. Their icecreams are overly priced though. They give stamp card to build up points if you're a frequent customer. I'd rather go elsewhere. read more

Marble Slab Creamery - Raspberry Cheesecake $5.50 - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

I have been to the marble slab in new west and had an amazing experience everytime... this place on the other hand is horrible.... the lady there gets made when u use the bday coupon and she is so cheap with toppings... she literally hid all the good toppings behind the cheaper toppings... Tip: order the cookie dough and brownie topping... she gets so angry read more

I see there are a bunch of unhappy reviews, maybe they have sold and have new management? I went in tonight to get a pint to go, and there was a few people in line but they have barriers and everyone is good at social distancing. No seating and eating inside anymore, the place is clean as ever and buying to go means quick in and out as they let you pay before custom orders. I've printed the coupons from my email in the past and redeemed them with no issue here. read more

If I could give no stars I would. The lady working there I presume was the owner. She was so very rude. And really cheap with the toppings. she hated that I used my birthday coupon. My daughter asked for gummy bears and she gave three. She went to the till and enter payment into the interact machine and took off. Lol. No thank you , no nothing. Marble Slab should care about this problem. It really tarnishes their brand. I'll never go back there again. read more

I always liked this place but now I'm a huge fan. I'd called many bakeries asking them to make a gender reveal cake (blue icing inside if it's a boy and pink icing if it's a girl) and they all said they could but would need at least 24 hours notice. I was having my ultrasound to find out the sex of our baby in the morning and planning the gender reveal party for that night and Marble Slab was the only place that would make me a cake with short notice. Lovely! I brought the envelope with the gender inside to the lovely man that said he could make the cake. He opened it and didn't tell me a thing! It was a beautiful ice cream cake with a pink and blue cone on top with whip cream and sprinkles. My family loved it. We cut into the cake to find out it was a boy! I'm well impressed with the service here and the cake was fab. read more

Marble Slab Creamery - an ice cream cone with sprinkles - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

A delicious experience! The flavours are simply amazing. The staff is incredibly knowledgeable, friendly, and cheerful. I only tried the milkshakes and they are phenomenal, you can mix flavours and add toppings to it. I can't wait to go back. Thank you Jon and Faye for a "chilling" experience. :D read more

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There are new owners of this location and they're super friendly and nice! Owners are down to earth and really engage with their customers. They are really generous with their portions! This is now my go to Marble Slab location Thank you so much Faye & Jon! read more

Marble Slab Creamery - a display of ice cream cones - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

First time to get an ice cream cake in here, no one picks up the phone so ordered online to p/u. Came to p/u after a few minutes of calling informing I'm coming a bit late but will be there soon. Arrived at location with closed doors. No one picks up call after call. No note whatsoever left on the door that they stepped out n will be back at certain time. Frustrating when you have sn event going on. A guy was waiting there upon our arrival also has been waiting to p/u too for about 15" before we arrived and we waited for like 10" or more too. Our food was ready for p/u on another location, so decided to go n p/u the food since weight be wasting so much time there - who knows if she dined in somewhere. Went back and informed the lady that there were 5 people waiting then and no notification posted on the door for customers to know. She justified her not being there that she also has a break n has to eat. Suggested to her to at least place a NOTE ON THE DOOR for customers to know. She further argued that she has to ask her boss next time ??? Ask what? Told her you dont need to ask whoever...just erite a note on a piece of paper n post it there. She was kind of annoyed and turned her back n went on what she was doing w/o asking me what I needed. Told her I'm picking up an order. But she started to continue on what she was doing. Seriously?! I told her my name n yold her i need the cake that moment since my son is soin going to work n we dont have time left (45" the most) + our drive back time that she stole already from us and waste of gas to add to it. She handed me the cake n I noticed there is no bday greeting at all. VERY DISAPPOINTING!!! Asked her and she asked if I even gave any instructions at all. OF COURSE!!! Then she still has to do it - it should have been ready since I ordered it early PM n picked a bit after 6 pm when she was dining out. She never apologized that it wasnt ready and was pouting and not even thanked for the business! Whoever is the boss, please train your staff -remember, staff is the WINDOW OF YOUR BUSINESS. Make them realize that they won't have a job when there's no business. Poor customer service = customers will slowly thin out = no business = no job. Simple as that. Very, very disappointed and frustrated. read more

Amazing ice cream! The fact they mix flavours and toppings is definitely a plus, since you can pretty much create your own thing. In this particular Marble Slam staff is super nice and friendly and they always make sure the place is clean. read more

Actually, one star is too much. I had a terrible experience at Marble Slab over a year ago. Today, I wanted ice cream and had totally forgotten that previous experience, until I was ready to place my order. At that point, it all started flooding back. The brownies they use for the sundaes aren't fresh. The only sign that indicated that Interac wasn't working was by the cash register, at the back of the store. Doesn't it make more sense to have this sign at the front? To top it all off, the server never smiled not even when she greeted me. I won't forget this for next time because it won't be a next time. read more

Very bad customer service, the man was very frustrated for some reason and he was so rude to me. However, the lady was nice. Overall, I will never go back to this branch. read more

Yummy ice cream here with great flavors. We enjoyed the cookie dough drizzle, mango, and strawberry with frozen berries. Only one staff working hard who was nice and friendly. Small place with only a few small tables. BCAA members get 15% discount. I had an Entertainment coupon which got me 50% off my second cone. read more

Staff / owners at Marble Slab Market Crossing will not honour valid and current Marble Slab Creamery corporate coupons, at all. Staff are very very rude, and disrespectful to customers unless you are paying full price. An absolute disgrace to the franchise. My family will never ever give them our business ever again. read more

Marble Slab Creamery - Marble Slab Creamery Market Crossing owners - Ice Cream & Frozen Yogurt Near Me - Burnaby, British Columbia

Excellent quality ice cream, because each order is made in front of you service is quite slow. During the summer months expect a long line up. I enjoy the flavors and quality but I prefer my ice cream a tad harder. You have to eat marble slab ice cream pretty quick or it melts quickly. I but most of my daughters birthdays cakes here, but this year it's Beta5 or both ;) Quality is worth the wait, yes it's more expensive but that's what you get food good quality ingredients. read more

Very friendly staff, explained how I needed to thaw the ice cream cake I purchased for 10 to 15 minutes before serving. I chose the Raspberry Cheesecake, which looked really good and tastes decent. I was fortunate enough to use a groupon for the cake but I'm not sure I would purchase again at the actual price (over $30 for a large ice cream cake). Dairy Queen remains my favourite ice cream cake producer. read more

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We went there only to be disappointed and rushed out. They didn't even have peanut butter sauce they are so stingy here by the time l got my ice cream it was so watery and gross. We are never gonna return l have had better service. read more

Was disturbed by a lack of experience and care of employees with their job, and as a concerned customer I called the owner. (It was a simple thing, some flyers of theirs had been blown off their table into the street of a mini street fair) When I started picking up the flyers for them and mentioned them floating away, their attitude was cheeky and rude. I suppose I tipped them off when I asked for their names and the owners personal number. When I called the owner, I guess they had warned her about me calling (probably made up a bs excuse about how I am a psycho) so she gave me lip service about how she knew "all about the situation" before I had even a chance to describe what had occurred. Needless to say the first rules of customer service, at even an entry level position, not to mention a leadership position, are to 1) Listen to the customer (even if they are nuts, which I am NOT haha) and 2) Rectify the situation (or attempt to, or pretend to if the customer is nuts). She told ME that she already knew about everything, and that there was nothing further more to be discussed, and her employees had just been doing their job. I was absolutely shocked at the way she spoke down to me, and so, at this point, even MORE infuriated I called their head office. Because this location is privately owned, and is a franchise, there wasn't much they could do to help, other then suggest I avoid that store in the future. I have, and will continue to do so, unless there is a freebie they offer which I will kindly take advantage of to rack up the witchy owners expense. I highly discourage anyone from supporting such a rude business owner. Good luck in the future Ms. MarketCrossingMarbleSlab!!! Doubt you will be in business for long if you keep that attitude up!!!! read more

I went here when the Plaza first opened with the guy that I am dating 'cause I had points to spare and was in the mood for a frozen treat. This was back in the day when I used to shop at the Michael's across the street before learning that it is cheaper to buy across the border. I have had the marble slab here and there since at other locations 'cause I like watching them mix things together on a cold stone. The weird thing is that for an ice cream place the staff acted as though they had a stick up their a$$. They never smiled, never greeted the customer and generally acted like they would rather be elsewhere. I get it that retail is tough and not always the best job situation, however, when most people are friendly there is no reason to act like the internet sensation grumpy cat. read more

Found a hair in my icecream.. Also the lady was rude. Um they never seem to have cotton candy when I go :(

I came to the marble slab at Burnaby marine way market on Saturday noon. The store was neat and clean, the staffs were very friendly and polite. They greeted me, offered some free samples and introduced a lot. Before that I had been to other locations, but they never told me in one ice cream I could choose two different flavors side by side. This time I got my medium size ice cream, half red velvet and half double dark chocolate, mixed with pecan and Reese peanut butter cup in a fancy skor cone, that was amazing, I even could not wait to take a photo but ate it, it's my best ice cream I ever had. The girls also gave me a stamp card, every 8 get 1 one free. I definitely will come again c: read more

The product is delicious! The ice cream, waffles and cakes are to die for! The staff is great, very patient and informative and polite. It's just way too expensive though, 8 dollars for a small ice cream with like 2 mixin's is just ridiculous though. read more

It's marble slab! 5 stars for the ice cream, it is always great at any time of year. Knock off a few for the staff at this particular location. They are always very slow and inconsistent about how they charge and the way that the take home cups are packed. read more

Agree with negative reviews and apathy by the company in general to how they serve customers. This is likely to reflect in the quality of their products too. I vote the for WORST Of Yelp in service. Go to Cold Stone Ice Cream for quality or even DQ for quick fix. read more

I would like to give 0 stars if I could. Went there last night for a milkshake and ice cream sandwich. Three small bites into the red velvet ice cream sandwich I had a small bite attached to a piece of long blonde hair (I have very dark hair). I actually videotaped the piece attached to the hair and emailed their head office. Still revolted and will NEVER go to this location again or recommend it to anyone I know. So gross read more

Unfortunately I was very disappointed with the birthday ice cream cake that I bought for my son's birthday. He was very exited at the idea of having an ice cream cake and asked for a mocha cake with brownie bits and cherries. My husband went to pick up the cake. When he got home, I noticed that the so-called brownie bits were small light beige coloured cubes stuck on the top of a beige coloured ice cream disk. There were dark coloured globs around the base. At first I thought the dark globs were the brownie bits but when the cake was cut, it was clear that the globs were the cherries and the brownies were the cubes stuck on the top. Other than that, the 'cake' was really just a round disk of not very good mocha ice cream. There was not much flavour to the ice cream. All this came at a rather exorbitant price for a 6-8 serving sized 'cake'. I was sooo disappointed. I have tasted ice cream cakes from Dairy Queen that I thought were great, but decided to try this one as they claim to have superior ice cream- don't believe it! read more