OMG talk about rude customer service! I called just to get a quote for an airport pickup, and the…read more(assuming) owner was so rude! I book travel for my boss all over the world. We live in one of America's most expensive cities and we fully understand the cost to travel. That being said, does this mean we still should not shop around to try and obtain the best price? Am I not allowed to call and ask for a quote and then decide to find a better deal?? According to this company, I am not. She said, "if your boss wants to come to Key West, he needs to learn to pay Key West prices." Lady, that isn't a problem, the issue is you are rude and not worth a dime. My God, eww!

I'm a travel and event planner, and I recently coordinated a four-day, 100-person anniversary…read morecelebration in the Florida Keys. I cannot recommend Florida Keys Express Shuttle and Limousines highly enough! From airport pickups to party drop-offs, dinners, and after-parties--this company handled everything with total professionalism and ease. Gerson, the owner, is absolutely incredible. No matter what time we called--7am, 2am, or anywhere in between--he was always there, answering the phone and making things happen within minutes. He was beyond accommodating to all of our requests and made the entire weekend flow so smoothly. I've worked with many transportation services over the years, and this is hands down the best shuttle service I've ever worked with. If you're planning an event, wedding, group trip, or anything else that requires reliable and friendly transportation, hire them! You won't regret it.

We recently had the pleasure of working with Keys Shuttle for our corporate event, and they…read moreexceeded every expectation. This was a 150-person, 3-day event with arrivals and departures across three different airports -- Miami International Airport, Fort Lauderdale-Hollywood International Airport, and Key West International Airport -- and they managed everything effortlessly. From start to finish, communication was outstanding. Their team provided onsite personnel who worked side-by-side with us at the resort, ensuring every transportation detail was handled smoothly. All of our participants were greeted at the airport and even provided snacks and beverages, which was a fantastic touch. As always, flight delays happened throughout the event, but Keys Shuttle handled every change with ease, making my job significantly less stressful and allowing me to focus on the event itself. I highly recommend Keys Shuttle for corporate transportation, group events, or any large-scale coordination needs. We will absolutely be using them again in the future!

My wife and I recently moved to Tavernier we were getting tired of driving to and from the airport…read more Someone mentioned Keys Shuttle so went to their website and booked a round trip ride. They showed up 20 minutes early to pick us up. I explained to the driver that we would not be ready until our pickup time and saw that he had passengers in the van. He was anxious to get to the airport so I told him he could go and I would drive to the airport. He asked if that would be too much trouble and I said we would be fine. He told me to call the office and explain what happened and he sped off. I called the office number and told them everything. The sound of dishes clinking and a baby crying got me thinking this wasn't as big a company as I thought. She thanked me and hung up. The day before our return to Florida, I got an email about our pickup at the airport. I replied that I did not get a ride to the airport, I drove. I had previously called the office and explained everything. Obviously, if I drove to the airport instead of taking the round trip ride, I would not need the second leg of the trip. A couple weeks later I noticed a charge on my credit card from them. I emailed to ask them for a refund. They said I refused service on the ride to the airport and cancelled too late for the return. They charged me for both rides! I guess it's my fault for not checking their Yelp reviews.

If I could give less than one star to leave a review I would. Don't contact this company if you…read moreactually want a service or even a call back. I can say that the previous reviews make perfect sense even if you want to give them a chance after reading the previous reviews.

This was the worst limo experience I have ever had. Our driver was the owner of the company, and…read moreshe was ridiculously rude and is unprofessional, wearing pajamas. The car looked like it was driven by Stevie Wonder and smelled like it was last used by Courtney Love. The car was scratched and dented all over, the seats were ripped and the AC barely worked. We scheduled a night with the limo and we were informed that the limo would be picking up another group while we were out of the limo. She was very unprofessional and so nasty with my family that we will never use this service ever again. I wished I could give zero stars.

Patrick provided excellent service! Promptly picked us up and safely drove us from Marathon to Key…read moreWest for fantasy fest. Stayed in communication with us throughout the evening to coordinate our pickup.

I had a fabulous experience with Shuttle King from making my reservation to receiving fabulous…read moreservice. I needed to be picked up at MIA after a long flight from Istanbul. Everything went exactly as planned with excellent communication well and an easy connection. My driver was kind and helpful and professional. The vehicle was nice. The price was great. Met all my expectations. I'm so glad I found this organization.

Great service, more important better cost! I saved about $100 by using Florida Sun Transport…read moreinstead of Uber. Glad I called after checking reviews from Yelp. The driver was there, came early and was very helpful, great service. I will definitely use this company again.

From the owner: Transportation & Tour services in the Florida Keys & South Florida areas. We take our guestd from…read morepoint A to B, C, etc. & back to A on affordable, reliable, and Convenient safe ride. We take our clients on a private or group tour and activities of the Florida Keys. Fun in the Florida Sun Excursion

I have had two occasions to use this cab company and both times have been such a pleasure! The…read morevehicles are always clean. Both rides have been in high end SUVs. Sam is very efficient and yesterday I called in the late morning to see if I could schedule a ride for later in the afternoon and they were able to accommodate. Chanel the driver was so nice and we chatted on the ride to my destination. I would highly recommend them. This is an honest review and I have no relationship or friendship with anyone at this company.

Here's the deal. Ask for Samuel. He is the owner of the business and does right by his customers…read more He's been a driver for over 10 years and knows the Keys really well. Just let him know you need a ride at least 15 minutes prior to when you want to be picked up. He is kind, professional and the car he is uses is spacious and comfortable for large parties.

Booked on Feb. 12, 2024 to provide shuttle service for a wedding on Feb. 17th at Islamorada Fish…read moreCompany from 3pm to 11pm. Paid $895 through PayPal upon booking. Driver was suppose to contact us with name and number on Feb. 16th, and never did. On the wedding day, Saturday, February 17, driver called at 11:32am to confirm service and to say that service may be late because they had a pickup in Key West at the Airport and service may not start until 3:30pm or 4:00pm, which was unacceptable. Driver called back at 2:52pm and said he was still in Key west. He called a third time at 4:09pm to say he was one key (30 minutes away), by which time nearly all the guests had made their way to the wedding venue (changing travel plans and causing chaos). I disputed the charge through PayPal which has a fairly useless dispute process - although Florida Keys Shuttle offered to refund $450. Luckily, my PayPal is paid via an American Express card and I filed a dispute with AmEx and it was granted within a week and they reversed the charge. Don't waste your time with these unreliable fraudsters.

Best experience of enjoying the Florida Keys. Great for big groups definitely recommend for an…read moreamazing experience.