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    Conch Key Villas

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    1 year ago

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    Hawks Cay Resort - Crudo

    Hawks Cay Resort

    3.1(707 reviews)
    1.5 mi

    We stayed at one of the villas for my friend's bachelorette party & had a great time! The villa was…read morebeautiful and spacious. All the employees were kind and we loved how they had a golf cart system where they pick you up to take you to the other parts of the resort. We had so much fun at the beautiful pool area, they even have paddle boarding/kayaking for free which was fun! The drinks and food were good too at the tiki bar. So much to do here and beautiful and clean. They also have a dolphin rehab center attached. You can swim with the dolphins. We also did their boat tour with snorkeling, which was amazing and the captains were fun and personable! Would stay here again!

    We recently stayed at Hawk's Cay and had nothing short of an awful experience from start to finish…read more I was so incredibly excited to stay here, as I've heard incredible things about the resort. I can confidently say I would never stay here again after our visit. We arrived about 30 minutes before checkin time (around 3:30pm) and were told our room was not ready yet. No problem. Our baby was due for a nap so I took him around the beautiful property to sightsee. At 4:05pm they called me to tell me our room was ready. We went upstairs and I was about to put him down for a nap, but I realized we were in a double queen when we had booked a resort king. Also, there was no pack 'n play set up as I had requested in our reservation. With a now crying baby in my arms, I called the front desk and let them know they had put us in the wrong room. The woman told me to come down to the lobby and she would meet me there to bring us to the last remaining king. Why weren't we put there in the first place? We went down to the lobby and waited about 20 minutes before asking to speak to a supervisor. The woman told me the original person coming to meet me was on her way. I expressed my concerns to her while she took me to the new room and she apologized politely, but after arriving in our new room (again with no pack 'n play set up), the entire checkin process took an hour and a half. My now overly tired and incredibly cranky baby was crying as I tried to get him down for a nap in our new room. We were interrupted by the woman coming back with our keys, then 10 minutes later a man knocked on our door with a folded up pack 'n play and asked, "You know how to set this up, right?" Now on the verge of tears, I asked him to please set it up for me. He cranked it open and told me there were "linens to put in the bottom for the baby." When I inspected it, it looked broken and rickety on the bottom with no padding. Linens are a serious SIDS risk for babies, so I'm not sure why such a nice resort couldn't provide us with a safe, non-broken crib. We did not end up using it. That evening when we were getting ready for dinner, there was an ironing board with no iron in the room. We called and they brought one relatively promptly. The air conditioning must have had an issue because it could not have possibly been any louder. On top of everything that had made our evening so stressful, the alarm in our room went off at 5:45am, waking the baby and myself up an hour earlier than normal. This threw off our entire next day as well. The resort does not provide "do not disturb" tags inside your room, so during his first nap of the day housekeepiAng knocked loudly and barged into our room! I tried to speak to a supervisor and all I got was an insincere, unconvincing apology. What was supposed to be a relaxing stay at one of the most highly-regarded resorts in the Keys was the most stressful (actually, the only stressful) experience I have ever had in the Keys. To have spent over $400 on a room and had such a disappointing stay was unacceptable. Do not recommend.

    Photos
    Hawks Cay Resort - Just a fun picture while having a nice pool day lunch at the Tiki.

    Just a fun picture while having a nice pool day lunch at the Tiki.

    Hawks Cay Resort - Shaker at Pilar Bar delivered to adults only pool

    Shaker at Pilar Bar delivered to adults only pool

    Hawks Cay Resort

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    Conch Key Villas - vacation_rentals - Updated May 2026

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