I ordered 5 custom panes of glass to install on a custom window section. When they arrived I noticed that they were unusually thin, 1/8 to be exact. I asked that they be thicker, and they said they don't build them thicker. I knew they would break easily and they did. By barely putting any pressure to lift them in place, two broke. I ordered more and of course had to pay for them and got the job fully installed. The price for this glass job seemed high but wasn't out of too crazy.
My client called me 2 months later to tell me that another pane broke just by sitting in the sun. I called Mara glass and they told me that they would not replace the window or even look at the broken pane free of cost. The lack of accountability and product warranty was a huge turn off, so now I get to find a new company to build the right panes (3/16") and of course pay for it out of pocket. I will not be using Mara again. read more