This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

Based on my personal experience with Rhino Roofers: My experience with them has been nothing short…read moreof a nightmare due to terrible customer service and shady business practices. First, they have a complete inability to show up when scheduled (3 times). When someone finally did arrive, the roofer was incredibly rude and flat-out refused to speak with me or answer any of my questions about my own roof. More importantly, they are trying to dodge their warranty commitments. A major issue was completely missed during their first trip out here, and they refuse to explain why it wasn't caught initially or why they are suddenly claiming it isn't covered under my warranty. To make matters worse, getting a straight answer about pricing is impossible. They failed to communicate their new estimate, and when they finally sent it, it was a confusing mess. It doesn't explain what the actual problem is, what work they plan to do, and provides zero breakdown of the costs. I have been asking to speak with a manager for over a week to get these issues sorted out, and I have been completely ignored. No callbacks, no explanations, no accountability. Save yourself the headache and hire a roofing company that actually communicates, honors their warranties, and treats customers with respect. SUMMARY: Requested a senior manager (for a week NOW) contact me regarding the following issues: 1. Severe Scheduling & Communication Failures: * Scheduled contractors failed to show up three times without notice. * Despite requesting a callback from management four times, I have received no response. * The scheduling process has been entirely inconsistent. I was told I was booked, received a text telling me to book, called to verify and was assured I was booked, and only on the fourth booking attempt did I finally receive a proper confirmation text and call. 2. Unauthorized Property Access: * The first team dispatched arrived without ever contacting me. They accessed my roof without permission and failed to ring the doorbell or knock. I was home at the time and had explicitly requested through scheduling to be phoned, texted, or have my doorbell rung. 3. Unprofessional Behavior & Disputed Work/Charges: * The most recent team dispatched was highly unprofessional; one member was actively rude and refused to speak to me. * This team simply guessed at the root cause of the issue and is now attempting to charge me for repairs that a previous team formally stated they had already completed. * Because of this contradiction, I now seriously question whether the initial sealing/repair work was ever actually performed.

Great service and terrific, kind response to our roof inspection request. We'd had our roof redone…read moreby Roland's a couple years prior, so we thought it might be a broken tile or drain backup. Robert helpfully climbed up, took a look and quickly saw that the problem was a drain clog, which he fixed, and since we were good customers charged us nothing for the work. Tremendous work, very kind and courteous! Bobbi in the office was friendly and very helpful too! Call them when your roof needs fixing!

We are, so far, pleased with Rolands new roof - an older roof leak still appeared after new roof…read morewas installed and Pancho checked for the source of leak and possibility for source and waiting for " next rain" to better locate leak.

I used Roofing Service Now to replace the roof on my backyard shed and they did an excellent job…read more The sales rep, Luis, did a great job in understanding what I wanted, and worked with my schedule. The roofer, Jose, was on time and did a great job on the actual work. I would definitely use them again.

Reached out for a quote and recieved a 1 line message saying sorry were booked…read more Pretty poor customer service if you ask me. They could have said we can schedule a different time or something better then just a 1 line response. I can't speak for there work quality but 1 star for there customer service responses on yelp. *Update* - the owner did reach out and sincerely apologize for the response and personally came out and spoke with me and quoted me on my roofing situation. I cannot say any bad about the effort that was put forward to rectify is initial problem. Quote was very well put together and he explained everything very well. Overall, I have raised my initial 1 star review to a 4 star for the effort he put into to make things right and to correct this issue from happening to future customers.

They came out right away. On a Sunday none the less!!! Good company, amazing service. Use this…read morecompany fellow Texans

If you want to be a successful LOCAL business, maybe don't drive recklessly in your LOCAL area…read more Speeding and cutting people off with your business decal on your truck isn't the smartest thing.

We can't say enough great things about Matthew! After we had a sudden leak, he responded right away…read moreand came quickly to assess the situation. He handled everything from flooring, drywall, and baseboards to texture, paint, and setting up all the shelves and vanities. The bathroom looks absolutely perfect now! His craftsmanship, attention to detail, and professionalism were outstanding from start to finish. We're so grateful for his quick response and high-quality work -- highly recommend Matthew for any home renovation project!

I highly recommend Matthew's Master Builders. We completed a whole house renovation with Matthew…read moreand it was a great decision. He was honest, professional, and easy to work with. He or his partner were always on site and provided great solutions if anything came up. They were able to be flexible when any changes and did fantastic work. He even came back after completion to address minor issues.

I left a review but for some reason it was taken down. Surprising since my review was positive. I…read morefinally got around to filing a claim for hail and wind damage to my roof. I found Bob on Yelp and so glad I did! He and Stacey came out and explained the whole process.They answered all my questions and even came back out to be here when the adjuster came. They stayed in touch throughout the entire process. They were able to do repairs to my windows and took my solar panels down and reinstalled them. I had damage to the ceiling in my master bath. It now looks like it did when I moved in. You can't go wrong with Townsend Roofing. They are a cut above and always make sure you are satisfied with the work. If needs arise, I will definitely use them again!

Bob was very professional. He took the time to assess the issues we were having with our roof and…read morewas able to fix our issue within 24 hours. I also want to give a big shout out to Sergio as well! They really care about their customers and doing great quality work for a great value! Thanks again for your help!

We had a great experience with this company. We needed a small job done on our roof. They were very…read moreresponsive, their estimate was very fair for the amount of work involved and we were informed of exactly what was going to be done. The work was first class. I'd definitely recommend them.

Great experience having Transcendant install the roof. The price was slightly on high end but well…read moreworth the value in my opinion.

We had damage/leaking in our roof after the icy weather in late January. We called 3 local…read morereputable companies (including GT) and got estimates. Arturo was very thorough inspecting the roof, garage ceiling & attic to determine the fix. He communicated everything to us, and provided detailed pictures of what and how he would fix the issue. We felt very confident with his knowledge, estimate and professionalism and hired GT Roofing. Pricing was reasonable and work has a warranty. They were able to schedule quickly, which took our worries away, and finished the job in a reasonable time. During his repairs, he took the time to show me BEFORE pictures, and then AFTER pictures so I was clear on the work done. A+ Customer Service, Professionalism & value. Highly Recommend!

This review is regarding customer service and not work. I ended up getting my roof repaired through…read morea builder warranty but I still wanted to leave a review because I would have went with this company otherwise. Response time to initial inquiry and communication before, during, and after inspection was great. They sent photos and provided a very reasonable price. He was polite and explained a lot of information.