1. Roland's Roofing

0

San Antonio, TX

Roland's Roofing

4.3 (60 reviews)
Closed • 8:00 am - 5:00 pm

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Response time

1 day

Response rate

50%

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Dawnn R.

So I reached out to this company for roofing repair / replacement secondary to an inspection report for the sale of my house. I send them all the paperwork and hear nothing. One day someone knocks on my door stating they just tried to call me and was here to inspect the roof. The young man was here maybe 10 minutes tops if that. I asked about an estimate he shared not really taking the measurements for it was hit outside and the roof was slippery. He shared once I got the insurance appraisal information to give him a call. I suggest, I am not comfortable with giving a call if his company is unable share their findings of my roof to assist with my insurance claim. He was like oh okay, I will send an estimate later or at least send you pictures. Let's just say, I had to reach back out to Roland's Roofing to get that estimate that didn't arrive. Today, I get a text message asking if I saw the estimate. I reached out to the young lady and made mention some of my concerns weren't addressed. She stated she would look into it. Which she did, and began her sales pitch asking me to agree today. When I decline, it gets Very Negative. Please see pictures below. Hopefully, your interactions will be better than mine.

C P.

I reached out to Roland's Roofing after a major hail storm damaged the metal roof on a new owner/builder house project. From quotation to completion, the entire roof replacement process went very smoothly. The project took less than a week with craftsmanship and attention to detail that are second to none. Bryan, Robert, everyone on the roofing team and the office staff were professional, honest and extremely polite. I can't thank them enough for a job well done. I am looking forward to working with Roland's Roofing again on my next project.

This is the picture of the front of our house with the copper metallic standing-seam overhang.

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8 years ago

We have used Roland's Roofing for several repairs and have been pleased. They communicate well with their customers.

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Ask the Community - Roland's Roofing

Review Highlights - Roland's Roofing

“Bryan, Robert, everyone on the roofing team and the office staff were professional, honest and extremely polite.”

Mentioned in 11 reviews

Read more highlights

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The Brothers that just do Gutters

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(25 reviews)

Had a crew from The Brother Who Only Do Gutters out. Carson, Frank and Joaquin showed up on time…read more They were friendly and professional. We toured the site with explanations of what was to be done. They completed the work earlier than planned. They then toured the site to explain what they had done. Explained about the warranty (again, Ben who gave the estimate had already gone over that) and left the yard completely cleaned up. Highly recommend the company, Ben, Carson, Frank & Joaquin.

Although their prices were reasonable and their work was great, The Brothers that just do Gutters…read morewere unprofessional and rude. When we first had the quote done, we requested the leaves (collected from the gutters) to be bagged. He wanted to charge us extra for this, but we thought it was weird for a gutter company to charge for clean-up. Is it your standard practice to just throw debris in a customer's lawn after your work? We told him that we didn't want that. I mean, we're paying you almost $500 to clean our gutters and now, we have to find someone to clean up your mess? Does that make sense to you? So I told them that if they couldn't clean up after themselves, we'll use someone else. He changed his mind and took out the extra charge begrudgingly. We wanted to give them a chance, so we scheduled the job. When their guy arrived, he also tried to convince us to NOT bag the leaves. We made it clear that we wanted the leaves gone. Again, their guy did the work begrudgingly and after that, he just left. There was no notice or even an attempt to collect payment. We were confused on how to pay. Eventually, we got an email to pay online and paid it quickly. But that was an unprofessional experience. If you didn't want to clean up your mess, just say so. You wouldn't have to do the job and I would've went with someone else. But no, you chose to hold a grudge and take it out on the customer. EDIT: Saw the response to this review. The account must be under my husband's name as he scheduled the visits and made the payments. Anyways, no thanks to the call. We didn't post this review, looking for a resolution. We made this review to share our experience and inform others that this company doesn't like to clean up after their work. Personally, we don't agree with this and made this clear upfront. And that's fine if your company chooses to operate like this. But don't just lie, pretend to give the service we want, hold grudges, and try to force the customer to get what you want. You can't expect to get what you want and get paid for what you want. There has to be a mutual agreement, which should've been done during the first visit with the estimate. Don't get us wrong; we're glad the job was done, but we would've preferred to pay another company who wants to do the job the way we agreed upon.

Rhino Roofers: San Antonio Roofing Company - Metal roof replacements for San Antonio and surrounding areas.

Rhino Roofers: San Antonio Roofing Company

(17 reviews)

This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

I dealt with a senior sales representative named Jimmy Fountain, and his initial pitch was…read moreabsolutely amazing and unmatched. The sales manager was also extremely nice and supportive; even when I didn't buy what they were selling, he made it clear there were no hard feelings and offered to help with any future questions. Rhino seems like an amazing company when it comes to the physical work they do. However, Jimmy heavily stressed Rhino's "attention to detail," yet there were several dropped balls and inconsistencies in the back end of his pitch. For example, he boasted that Rhino relies purely on word of mouth, doesn't advertise, and keeps everyone in-house like a family without using contractors. But when I asked for a lawn sign, he told me he didn't carry them because he is a W-2 employee and only the "contractor employees" (door-to-door sales) carry them. Having door-to-door contractors completely contradicted his earlier claims. He also told me Rhino is exclusively in Texas, but I easily found reviews from out-of-state customers that were actively responded to by Rhino's director of marketing. While contractors and advertising are completely fine, the slip-ups in the pitch didn't align with the extreme attention to detail they promised. Additionally, while the presentation was top-tier, I kept looking and found an offer that severely beat Rhino's price for the exact same classifications of roofing plus more. Overall, they seem like a great roofing company, but they may not have the best prices and the sales team needs a bit more training to get their story straight.

Roland's Roofing - roofing - Updated October 2026

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