OK - so we're in the process of moving. (God help us!) A few days ago, I went onto the U-Haul…read morewebsite and rented a truck from B&R. The morning of the move one of the moving guys cancelled on us (no more using friends of friends to help moving!) so Murphy's Law was already working his magic. We got to B & R an hour later than the original reservation time but no worries. Chris helped us, she is a genial, calming presence on such a stressful day. I'm a relative novice at this moving thing and ordered 2 dozen furniture pads! (both my fiance and Chris thought it was amusing). She suggested 1/2 dozen which was right on. They flubbed a bit on my return, charging me for two days instead of one. It was a genuine mistake (one easy click), so they credited the difference plus took off for the dolly rental ($10). I'd highly recommend B & R and would most certainly do business with them again. Friendly and professional - they go out of their way to make it a pleasant experience. Although we didn't use their storage facility, I have a really good feeling about them. Since everything went seamlessly (save a few minor bumps that were rectified immediately), then I'm sure their ethics extend to their storage facility as well. A HUGE bonus: we had to leave our car in their parking lot across the street overnight. They have cameras all over the place - our car was safe and sound the next morning.

The woman at the front desk is so kind and helpful. I've had a unit with them for about 5-6 months…read morenow and they are just wonderful! Great rates, clean units and excellent staff! I highly recommend this place if you're in need! My father in law also has a unit here. *Update* I just had to add this, I just called to pay my bill and the kindness that the woman showed me was just top flight! It's people like this that make the world a brighter place and give a great voice for the business!

I had a nightmare move to Manteca several months ago. One thing went wrong and suddenly the…read moredominoes were falling, creating drama with my bank, the hotel and the storage place. The staff at Silver Chase patiently worked with me to get everything straightened out, so I could get on the road in one of their trucks. They made it happen and I am truly grateful. I would definitely use them again and recommend them without reservation.

Carla, Yvonne and another young lady. Great customer service! 10 minutes before closing normally…read morepeople won't answer the phone or if they do they will try to avoid helping. That was NOT MY EXPERIENCE. Carla was more then helpful she noticed I was on a time crunch and went above and beyond. on arrival I met Yvonne great customer service and great energy all around. If your looking for storage or rent a truck they will take care of you!

I can't say enough good things about this place!…read more *Firstly, the owners are friendly and I feel like they cared about me and my fiance as people. They were so low-key, funny and friendly, and always there if any problems arose. Like your favorite uncle. (That's a HUGE compliment coming from me) *When we bought our trailer, these guys let us keep it there until we were able to take it out - they transferred the spot to our names hassle-free and complaint free. He even calculated the pro-rated fees so we didn't have to pay for a whole month we didn't use *When we left, which was today, he pro-rated our fee again over the phone so we got reimbursed for the part of the month we didn't use. *The owner chatted with us when we bought the trailer and got to know us whenever we stopped by. I'm kinda sad to say we're leaving. Definitely would recommend this facility!

We live in San Leandro and park our travel trailer here. Great clean, secure place with awesome…read moreowner. Chatted with Louis a couple of times and he is very attentive to all the customer needs. Has clean restroom, dump station and a washrack to hose down your trailer. Pricing is excellent and for a short 40 min drive from our home, perfect location to pickup our camper and head out! We have never experienced an issue with access and the grounds are very well kept.

Writing for my mom, Jennifer:…read more I finally moved all of my belongings out of my storage unit after 61/2 years, and l honestly couldn't be happier with my experience. This was the best storage facility I've ever used! The units are truly airtight and well maintained. After 6 1/2 years, I was amazed that when I took everything out, you couldn't even tell that my belongings had been stored for that long. Everything was in great condition! I also want to give a special shout-out to Juan. He was absolutely amazing to do business with-friendly, helpful, professional, and always a pleasure to work with. Customer service like his makes such a difference. I highly recommend this storage facility to anyone looking for a safe, clean, secure place to store their belongings. Thank you for taking such great care of my things for all these years!

I found myself needing a parking space for my damaged car during a really stressful time, and this…read morefacility was exactly what I needed. What could have been another headache ended up being a much smoother experience thanks to Juan. Juan was incredibly kind, patient, and helpful from the moment I walked in. On a day when I was feeling overwhelmed, he took the time to help me get everything squared away and made me feel like I was in good hands. That level of customer service is hard to find these days. To top it off, their prices were the best I found anywhere--no one could come close. I'm truly grateful for the help I received and would highly recommend this facility to anyone looking for storage or parking.

Was looking for a controlled temp space for my belongings and we went with North Main Storage. We…read morewalked in and had time to talk with Cody. He showed us a few spaces and let us know that we could also book a space online to save a few bucks on the first 3 months. The price was right for the amount of space we needed. Rent is due on the first of the month regardless of when you bring your stuff in so please keep that in mind if you're reading this review.

Excellent customer service. Every time I go into North Main Storage everyone always has excellent…read morecustomer service. They truly work with you. I had a lot of things going on and they treat you with respect and work with you. I am glad I chose this Storage. I would never want to have my items anywhere else. If you want to keep your items anywhere that is safe than choose North Main Storage.

TAKE PICTURES OF YOUR RENTAL, ESPECIALLY IF YOU DON'T OPT IN FOR THEIR COVERAGE. I had a 4 hr…read morerental of a pick up truck and was getting blamed for damage that was present when I picked up the rental. I sent my pictures to the manager, and was subsequently cleared of blame. 5 years in rental cars taught me all of their secret moves, so it's only fitting I know how to defend against them. See the attached pictures, and feel free to get more detailed.

The interior is still being remodeled. Working progress. A friendly representative with a charming…read morepersonality was incredibly resourceful. Thank you! The transaction was quick and smooth. The return process was hassle-free. Good! :) The truck was clean and had no issues. We are satisfied customers. No complaints here.

Great storage facility - staff is helpful when things go wrong or have questions but office hours…read moreare basic. Clean facility with bathroom in office available. Managed well with moving truck available if needed to move in or out. Been w them for 3 years from Bay Area - has a family run feel to it but highly efficient instead of those big commercial ones.

Heather is always friendly, helpful, she knows her stuff! Wouldn't rent from anyone else. Been…read moreusing their storage for over 20 years! We're treated special by her. Absolutely the best!

Awesome Customer Service. Manager and Staff are very professional…read more I didn't feel ripped off at all. Everything was explained up front and I got copies everything I signed. No problems from start to finish. Making a truck reservation was super easy. Danielle helped me reserve a truck and I had a truck ready to go on the day I needed it. Paula was very helpful. She helped me sign up for a unit and the next day I returned because I found out I needed something bigger. She showed me a bigger unit that I was happy with and not to longer after that she had me all set with a bigger unit. I moved in my storage last weekend and was happy with the entire experience. If service is going to stay this way then Ill contuine to be a happy customer. Also 50% off of your rent if you were recommended. Let them know I (Victor Montecinos) refferred you and if your the first to tell them we should both get 50% off our monthly rate. Sucks that people have been unhappy in the past. Rarely do happy customers comment. So maybe thats why there are no comments since 2012.

This storage facility is run by Poorly in this kind of business…read more Poor service and they keeps raising rents or insurance on any storage unit you rent. Just look for another facility is your best bet and save the headache. You will be glad you did like me.