Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

We bought a metal bed, we started to set it up, and when we opened it from the package the metal…read moresupport was broke. 0/10 the worst.

Poor customer service. Sale starts today, website says item is in stock. Get to the store all "in…read morestock" items are "pre order", none available. Ok fine, I asked the sales associate to contact a different store to verify stock before driving there and was met with the response " I'll give you the number but you'll have to call yourself". The store was empty! No other customers.

Q Good tool ,good…read morevalue for money,staff is very helpful and knowledgeable about all aspects of their product

I'm not sure what's going on at Eco Bargains, but the store I started visiting 3 years ago has…read morereally changed and not for the better. It used to be when you came in they would display cool vintage appliances, stoves and even refrigerators sometimes. None of that today, just some new fiberglass tubs. I came here to find an old three-panel door. I was told by the greeter to go to the very back of the store. I walked past several full kitchen cabinet sets to enter what appeared to be a large unmarked extension of the store, albeit messier. There, I found four doors that were exactly what I was looking for. A less-than-polite young man approached me saying I couldn't be back here. They didn't mark the backroom entrance! Ok, put a sign out there buddy. I was later told the floor sign they displayed showing "Employees only" was removed so they could move some things around. Still that's no reason to be rude to customers! I proceeded to the door section. After looking for a while, I couldn't find what I needed. An older woman dressed in black volunteered to help. So I asked her specifically, did she have anymore of these 3-panel doors in the back room. To which, she said "If it's not out here we don't have it. We don't keep things in the back room." What a load, feigning helpfulness with the hopes I would take some of their old and beaten inventory off their hands. In the end, I couldn't justify purchasing anything off the floor. The stock was old, variety of stuff was way down, and helpfulness was nil. If you're looking for something special, go to your local ReStore. They'll be more polite, helpful, and they won't lie to your face and move you on like a piece of cattle. You might actually find what you're looking for.

NOT NICE! We drove about 40 miles to get to Eco Building…read moreBargains as this web site states that TODAY Saturday 3/27 the business is OPEN but upon arriving we found that the place is NOT open today.

Rude cashiers and workers were very lazy , Asked them for directions they said " It should be…read moresomewhere on that side of the building "

Went for a propane tank refill; have an injured wrist and was told could not have tank put in my…read morecar; in line behind about 10 people with ONE PERSON at checkout

Bought 2 recliners 1 1/2 years ago and my husband seat cushioning is shot...... He is not…read moreoverweight, and it has normal use. Called store to report and was told I need to PAY OUT IF POCKET for replacement. Don't get your next chair there If you want quality and long term wear.

This is our fourth purchase from the West Springfield Store, going back to 2006. With this last…read morepurchase, Mike and Jeff were great. Mike spent a lot of time educating us about the different recliners and the maintenance care. They both provided a relaxed, no-pressure environment, which allowed us time to make the decision that was best for us. Loved the large inventory. They were flexible about meeting our needs for the delivery of our new recliner and the removal of the old one. We have been pleased with all of our experiences with Lazy Boy in West Springfield.

What an amazing place! I'm new to the Westfield area and was looking for a pet store as there were…read moreno Petco stores locally. I thought a store that was for pets and gardens wouldn't have mo dog's favorite treats, but I was amazed to be wrong! I found so many treats, much more than those dirty Petco stores! And it was extremely clean! My dog loves pet stores (she's a social butterfly) and met a ton of friends. The garden side had gorgeous plant, but ended up getting some basil to grow in the window. I wish I had a backyard as they had beautiful furniture at great prices. Can't wait to go back!

We've been going to Smithland in Westfield, MA, since they opened. Even though we've moved to West…read moreSpringfield, we continue to shop there. They have everything you may need; pet food, indoor & outdoor plants and trees, an abundance of beautiful outdoor furniture, high quality birdbaths, mulch of all types you can imagine. It's the only place where we buy our Advantix flea & tick treatments for our dogs The staff are very friendly, helpful and informed about where to find what you need and will happily escort you to the proper location. Some of their products are high in price and some are priced wicked good! The value and high quality of their products and plants are terrific and I've never had any plants die on me, ever! They have a great return policy and as an added bonus, they have a rewards policy. If you sign up for texts and emails, you'll receive coupons. They also carry beautiful perennials, annuals and trees So many beautiful decorative items for your home and garden! I love to poke around at Smithland. I always find something that I love!

I got a Bassett sectional sofa through this location over 6 years ago, and it's still going strong…read more The fabric is tight knit and the cushions are holding their shape in spite of my family nearly living on this thing since it came home. In store the salesperson was friendly, and did not push husband and I around as we wandered the store figuring out our needs. Ordering and delivery were straightforward, too.

No pressure but helpful salespeople! Let us wander but assisted when asked! Offered good advise but…read moredidnt push ! Lovely selection of recliners!

Could not ask for a better addition to downtown Springfield! What a gorgeous shop with amazing…read morecustomer service. You're awesome, Kelly! I wish I could live inside that shop and their prices are reasonable. Beautiful succulents, fresh flowers, plants, housewares and gifts! So tasteful. The shop is located on the brick walkway Marketplace right next to the Mass Mutual Center - parallel to Main Street. They are next to a couple other wonderful shops (i.e. boutique, skincare, etc). You are missing out if you haven't been there yet!

Amazing collection of treasures! Owner is knowledgable and…read morefriendly. Reasonably priced.

My husband makes a stop every time we are in from out of town. He has found tons of great deals,…read moreand has found the owner to be super helpful and easy to work with. Private off-street parking area that makes it an easy stop.

me facina esta tienda que muuuuchassss cosas hay para comprar y a buen precio ! ! i love itread more

I dropped off a piece of needleart to be framed, let's not mention $$$ it was supposed to be…read morefinished in 2 weeks, 1 month later I gave them a deadline of 2 days or I'd be taking it regardless. It was finished when I arrived. however when I looked closely I had 5 crimped fabric areas and 2 areas where the fabric is lopsided. I had them take it apart so I could leave and what do we find?? It was pinned instead of being laced. WHICH I was charged for. Management and Home Office didn't care. This is the 2nd HL location so it looks like training is the same across the board. Won't return for ANY item.