I have been vacationing and dining in this part of northern Michigan for many years and I have never been more disappointed than this in a Michigan restaurant. Long waits for every stage of our dining experience, poor quality food and service and prices way too high for this level of dining are the reasons I would have rated it zero stars if possible.
My husband, teen daughter and I decided to try this on a Saturday night. I called in the afternoon to try for a reservation and was told that the inside was booked until 9, but that outdoor seating was available on a first come, first served basis. Since it was a nice night, we decided to try our luck and made the long drive, arriving by 7:00. All of the outdoor seating, which is between the front door and the parking lot, was open, but we were greeted by a Hostess with a terrible attitude who made us feel like we should be punished for not making a reservation. She actually made us wait about 10 minutes to be seated, even though every outdoor table was available. We had another long wait before a waitress finally arrived to give us menus, then another wait until she took our drink order. Meanwhile, the Hostess, who was stationed about 5' from our table and who had enough free time to check her phone every few minutes and talk to waiters who came out to check the reservation book, never made any attempt to interact with us, take a drink order, or help in any way.
Our waitress did not appear often, but when she did, she did a good job of trying to conceal her stress level, and she apologized for everything being backed up. She said there were a couple of large parties inside and that was holding up the kitchen. We never entered the restaurant during the 2.5 hours we were there so I have no idea how busy it actually was inside, but I worked in fine dining for over 20 years and this excuse did not explain why our drinks took a very long time to appear and why our soup and salad course arrived over an hour after we ordered. When I politely pointed out to the waitress that my daughter's chocolate milk had curds floating in it when she arrived with our cold soup and wilted salad, she said she was sorry, but did not attempt to replace the milk or follow up in any way other than to bring a couple of warm rolls out at 1.5 hours after being seated.
Our main course arrived over 2 hours after we did. Because we realized early on that this dining experience was going to drag out, we made a point of ordering things which should have been easy on the kitchen. We ordered the following items... 2 draft beers, 1 chocolate milk, 1 soup, 1 Prime Rib Dinner with potato and salad (runs as a highlighted special every Saturday), 1 coconut shrimp appetizer (as my dinner), and one hot fudge sundae (as my daughter's dinner). That's all we had and it should not have been difficult, yet the milk was bad, the soup was cold, the salad was wilted, the prime rib was extremely fatty and overcooked, and the sundae was very small with cold fudge, plus everything was very late. Our check was $70 before tip, which I don't mind paying for a good meal with good service, but not only were we disappointed in everything, but after calmly and politely explaining our disappointment to the waitress, we were not offered any sort of compensation. Taking the sour milk off the check would have been a nice start. Never going back! read more