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Zara

Zara

(24 reviews)

$$

I dont think I've seen a store this messed up in a long long time... it was so bad, it turned to be…read moremore funny than anything. Sure Zara... $12 clothes! Yes it's a good sale ... if you could even find something. So many clothes were thrown about, nothing was in a place that made sense, and if you did want to buy something, the crazy part there was a line up of at least 16 people. Forget even trying something on... I think half the rooms had other people stuff from who knows when. Something tells me they're seriously understaffed. I find this store to be one of the smallest Zara in the GTA and with the most casual lower end items. Save your sanity and your dollars and head over to Yorkdale or Sherway. At least they dont look like a fashion bomb went off.

I'm not surprised at the super low ratings of this store. Believe them, please. Avoid this Zara at…read moreall cost. As a matter of fact, avoid Zara completely. I'm done shopping here. ALSO, if you look at my reviews, I NEVER review retail places, but my experience was so terrible, I have to write a review. I was gonna go in on the horrible customer service I had here at the square one location, but it's been a few days and I'm choosing my words a little more carefully now lol. The person doing my return blamed ME for making her life difficult (actual words) because she got some sort of error message on her register when processing my return? She said verbatim "if you purchased it online, you should do an online return". Ummm ma'am, then why do they give us the the option to return online purchases in store? I'm exercising that option. As if I purposely went in that day to make her life difficult and put that error message on her computer? Mind you, I was being very nice and very patient the whole time, as I would never be rude to a retail person. She was just rude for literally no reason. We even had to ASK her to call the manager to see if maybe they could help. Like....wouldn't you think to call the manager yourself in the first place, if there's something happening on the register that you don't understand? Common sense is not so common. Anyways, a manager eventually came and was much nicer and much more helpful. So that was appreciated. Although upon arriving home and calling customer service to make sure a refund was in process, I come to find out it wasn't. *eye roll*. So now internal needs to investigate blah blah blah....ya I'm never shopping there again. Defs on my boycott list.

Marla's - Zipper being lowered creating unflattering folds and the appearance of missing material

Marla's

(20 reviews)

$$

I recently placed an order for nearly $1,000 with this store for multiple dresses. For one of the…read moreitems, I followed the size chart because I was unsure of the sizing. Based on their guide, I ordered an XS; however, when the dress arrived, it did not fit at all, which suggests that the sizing chart provided on their website is not accurate. I received the package on Wednesday and contacted them the very next day by both text and email to request an exchange. Despite reaching out promptly, I was informed two days later that I was outside the return/exchange window, which is simply not correct. I was then asked to return the item at my own expense, even though I relied on their sizing recommendations when placing the order. After they received the return, I was told that I would also need to pay again for shipping the replacement item. At that point, after already spending close to $1,000 and covering return shipping for something I consider it wasn't my fault, I requested if the $20 shipping fee could be waived as a one-time courtesy. Unfortunately, instead of receiving a reasonable accommodation and understanding from this seller, I was told that free shipping would only apply if I spent an additional $250. This response was disappointing and felt dismissive given the circumstances. This experience has been disappointing. A small gesture, such as waiving a $20 fee, could have gone a long way in maintaining customer satisfaction and loyalty. I had just spent close to $1.000 on this store but they were not willing to spend $20 on me as a one time gesture for a client. As it stands, I will not be returning as a customer, and I will be sharing my experience with others. I didn't feel valued or appreciated so I am not returning.

I've been a loyal customer of Marla's Fashions for around 4 years. In August 2023, my experience…read moretook a disappointing turn. If I could give the store 0 stars, I would. My sister's wedding is approaching, and I visited Marla's Fashions in early June 2023 to find a dress. I found a dress in a size 6 that was slightly too tight. I ordered sizes 8 and 10 in the dress. After 2 weeks, the 8 and 10 came and fit worse than the 6. We later learn the size 6-floor model was stretched out and the sales associates did not inform of us this at our initial point of purchase. Still liking the dress and with time to spare before the wedding, I ordered sizes 12 and 14 in July. The size 12 fit decently with alterations needed (tightening straps and making the zipper fall half a centimeter lower). I paid for alterations and they were supposed to be ready by early August. The company told us we should use their in-house seamstress as they are more familiar with the dresses. We trusted them. When I received the altered dress (in mid-August), it fit worse than before due to poor alterations (see pictures attached). The seamstress lowered the zipper so much so that it looked like there was a gaping hole in the dress, the elasticity was removed and the straps were not tightened. The manager was unhelpful, blaming us for not managing time well. The manager said that most people need 2nd, 3rd, or 4th alterations... but if your seamstress was good, this would not have to be the case. As we did not pay for the dress to look this way and because the seamstress removed so much material that the dress was unwearable and unfixable, we asked for a refund. We even offered to buy a different dress of theirs in the store that day or pay to ship in a new size 12 to have it altered elsewhere (contingent upon a refund). Both options were denied. The manager stated that it is their policy that refunds cannot be issued (note: their website says absolutely nothing about refunds being issued if the seamstress botches the job). The manager remained rude and uncooperative. The manager took a break mid-conversation and later refused to continue the discussion claiming she has other, more important things to do. The bookkeeper was equally rude, emphasizing the (non-existent) store policy. Feeling mistreated, we left the store empty-handed, without a refund, and found a dress at Esti Boutique on Avenue Road. Esti's customer service is phenomenal, the dress selection is gorgeous and the atmosphere is stunning as well. I could not speak of them more highly. Marla's, on the other hand? Well after this experience, I won't support Marla's Fashions due to their poor treatment of customers. And if you want to pay for a butchered dress with a premium price tag, go to Marla's.

Junaid Jamshed - Store Front

Junaid Jamshed

(11 reviews)

Disappointing customer service - bought a two piece suit and after specifically asking the sales…read morelady to check if the suit was complete, the trousers were missing when I opened the bag at home. Had to spend almost half hour to go back to the store and the lady there just apologized with no compensation offered and just making excuses. I would not recommend the store

Got a dress about 15 days before Eid. Wore it for 2 hours on Eid. A week later put the dress on…read moreagain when the beads started falling. I sowed 2 beads on my own since I had to be at a get together at my friend's place. At this point I had no intention to return the dress. At the party more beads kept falling at which point I took off the dress to wear something else. When I came back today the customer service lady Shaista accused me of wearing the dress multiple times and bringing it back only when I realised it can't be fixed. She also said the dress was stinking and that other customers who bought that piece had no issues with it implying that for some mistake of mine the beads were falling. I was a regular customer with Junaid Jamshed and never returned or even exchanges a single piece in the past. It's disappointing they have no respect for their regular customers also and accuse them of being dishonest. What could have been simple exchange was turned into an ego clash by the customer support lady Shaista. I left the damaged piece with them and did not even bring it back with me. I don't want their money or merchandise that's why I did not ask for an excange or a refund too. Atleast I hope it proves to Shaista I did not want to mint any undeserved benefit from them like she implied. The dress was worth 200 dollars. Accusing was based solely on assumption of what she thought happened.

Mango - womenscloth - Updated May 2026

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