I dont think I've seen a store this messed up in a long long time... it was so bad, it turned to be…read moremore funny than anything. Sure Zara... $12 clothes! Yes it's a good sale ... if you could even find something. So many clothes were thrown about, nothing was in a place that made sense, and if you did want to buy something, the crazy part there was a line up of at least 16 people. Forget even trying something on... I think half the rooms had other people stuff from who knows when. Something tells me they're seriously understaffed. I find this store to be one of the smallest Zara in the GTA and with the most casual lower end items. Save your sanity and your dollars and head over to Yorkdale or Sherway. At least they dont look like a fashion bomb went off.

I'm not surprised at the super low ratings of this store. Believe them, please. Avoid this Zara at…read moreall cost. As a matter of fact, avoid Zara completely. I'm done shopping here. ALSO, if you look at my reviews, I NEVER review retail places, but my experience was so terrible, I have to write a review. I was gonna go in on the horrible customer service I had here at the square one location, but it's been a few days and I'm choosing my words a little more carefully now lol. The person doing my return blamed ME for making her life difficult (actual words) because she got some sort of error message on her register when processing my return? She said verbatim "if you purchased it online, you should do an online return". Ummm ma'am, then why do they give us the the option to return online purchases in store? I'm exercising that option. As if I purposely went in that day to make her life difficult and put that error message on her computer? Mind you, I was being very nice and very patient the whole time, as I would never be rude to a retail person. She was just rude for literally no reason. We even had to ASK her to call the manager to see if maybe they could help. Like....wouldn't you think to call the manager yourself in the first place, if there's something happening on the register that you don't understand? Common sense is not so common. Anyways, a manager eventually came and was much nicer and much more helpful. So that was appreciated. Although upon arriving home and calling customer service to make sure a refund was in process, I come to find out it wasn't. *eye roll*. So now internal needs to investigate blah blah blah....ya I'm never shopping there again. Defs on my boycott list.

I recently placed an order for nearly $1,000 with this store for multiple dresses. For one of the…read moreitems, I followed the size chart because I was unsure of the sizing. Based on their guide, I ordered an XS; however, when the dress arrived, it did not fit at all, which suggests that the sizing chart provided on their website is not accurate. I received the package on Wednesday and contacted them the very next day by both text and email to request an exchange. Despite reaching out promptly, I was informed two days later that I was outside the return/exchange window, which is simply not correct. I was then asked to return the item at my own expense, even though I relied on their sizing recommendations when placing the order. After they received the return, I was told that I would also need to pay again for shipping the replacement item. At that point, after already spending close to $1,000 and covering return shipping for something I consider it wasn't my fault, I requested if the $20 shipping fee could be waived as a one-time courtesy. Unfortunately, instead of receiving a reasonable accommodation and understanding from this seller, I was told that free shipping would only apply if I spent an additional $250. This response was disappointing and felt dismissive given the circumstances. This experience has been disappointing. A small gesture, such as waiving a $20 fee, could have gone a long way in maintaining customer satisfaction and loyalty. I had just spent close to $1.000 on this store but they were not willing to spend $20 on me as a one time gesture for a client. As it stands, I will not be returning as a customer, and I will be sharing my experience with others. I didn't feel valued or appreciated so I am not returning.

I've been a loyal customer of Marla's Fashions for around 4 years. In August 2023, my experience…read moretook a disappointing turn. If I could give the store 0 stars, I would. My sister's wedding is approaching, and I visited Marla's Fashions in early June 2023 to find a dress. I found a dress in a size 6 that was slightly too tight. I ordered sizes 8 and 10 in the dress. After 2 weeks, the 8 and 10 came and fit worse than the 6. We later learn the size 6-floor model was stretched out and the sales associates did not inform of us this at our initial point of purchase. Still liking the dress and with time to spare before the wedding, I ordered sizes 12 and 14 in July. The size 12 fit decently with alterations needed (tightening straps and making the zipper fall half a centimeter lower). I paid for alterations and they were supposed to be ready by early August. The company told us we should use their in-house seamstress as they are more familiar with the dresses. We trusted them. When I received the altered dress (in mid-August), it fit worse than before due to poor alterations (see pictures attached). The seamstress lowered the zipper so much so that it looked like there was a gaping hole in the dress, the elasticity was removed and the straps were not tightened. The manager was unhelpful, blaming us for not managing time well. The manager said that most people need 2nd, 3rd, or 4th alterations... but if your seamstress was good, this would not have to be the case. As we did not pay for the dress to look this way and because the seamstress removed so much material that the dress was unwearable and unfixable, we asked for a refund. We even offered to buy a different dress of theirs in the store that day or pay to ship in a new size 12 to have it altered elsewhere (contingent upon a refund). Both options were denied. The manager stated that it is their policy that refunds cannot be issued (note: their website says absolutely nothing about refunds being issued if the seamstress botches the job). The manager remained rude and uncooperative. The manager took a break mid-conversation and later refused to continue the discussion claiming she has other, more important things to do. The bookkeeper was equally rude, emphasizing the (non-existent) store policy. Feeling mistreated, we left the store empty-handed, without a refund, and found a dress at Esti Boutique on Avenue Road. Esti's customer service is phenomenal, the dress selection is gorgeous and the atmosphere is stunning as well. I could not speak of them more highly. Marla's, on the other hand? Well after this experience, I won't support Marla's Fashions due to their poor treatment of customers. And if you want to pay for a butchered dress with a premium price tag, go to Marla's.

I needed to get ready for my grandson's wedding. I had all kinds of problems from feet that are…read morehard to put fashionable shoes on to the top end where, well . . . things just aren't in the same shape they used to be. They were fantastic at Glamour U. She worked for hours to make sure I found an outfit that could work with my shoes and then even the right jewelry to go with the outfit! She was absolutely determined that I would be ready on time and dressed for the occasion. Many kudos to the gals at Glamour U.

From the owner: We Carry unique and hand pick designs for the everyday fashionistasread more

I am subscribed to the email newsletter of Cleo as I find they have the petite sizes that are right…read morefor me. I was interested in trying on the summer dresses they have as I wanted something to wear to the beach. I tried on their Extra small size and it was a great fit for me. They were also having a 50% off on most items and I got four articles of clothing such as two dresses, a Jean jacket and a pair of jeans. The total of all four items was $152.44 dollars, I know it's a bit pricey but a girls got to treat herself once in a while after working hard. So overall, I like the clothing that I bought and I can't wait to try it during my days off or when I go to the beach. Definitely try to visit the store as they have a lot of great clothing at mostly affordable prices. I would try to visit an outlet store but most days the outlet stores have ridiculously long lines and wait times so I'm not sure if I will venture into that area especially during the ongoing pandemic.

I found the perfect dress here! The staff was really helpful and nice. They have so many options!read more

Never buy here. The staff sent us home with a dress with flaws claiming it could be steamed out…read more NOT TRUE. when we went to exchange they REFUSED to help. Worst experience ever! And it was $600 lost. They flat out lied and denied any responsibility.

Variety, quality products, stylish fashion outfits Helpful…read morestaff personnel nothing more to add to this review

This store is the worst!!! All they do is give you the run around! (Crossiron Mills)…read more We had price tags coming up incorrectly and they (Iman and Lisa) wouldn't give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it's a store issue talk to the regional manager Jamie I explained everything and Jamie said she will investigate and call me back and doesn't. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!

Pleasant experience this time. Changing room line was short. Cashier line was short. Saw a dress on…read moresale online but price was higher in store - they were able to give me the online price :)

Personally I think the quality has gone down the drain on this store and it attracts high school…read morekids now. Any how I do check it out usually as its a quite big store for both guys and girls. there is lot of junk so you will have to hunt for treasures with reasonable price mark based on the quality. But then again if you are looking for a stuff to wear for few months, this is the place.

10/10 Experience. I needed a dress at the last min for my prom as the one I had prepared was chewed…read moreup by my dog Chewy (I know, the irony!) and the ones I found at the mall were all 2000$+ and the cheaper ones were older designs and just meh. later that day I came across her page on Instagram, (dresses.aseel) and was able to call her and get an app on the same day. I drove to her address and she had a lot of gorgeous dresses and was very helpful with finding the right dress for my body. I got a STUNNING black dress with a flower all across the dress, it is gorgeous, and for half the price of what I would normally pay for it in the mall. Would recommend and thank you to the owner.

I bought a dress the other week for my friend's son's wedding! The dress was absolutely gorgeous…read moreand everyone was giving me compliments on it! The owner is really nice and helpful too! Thank you Aseel

From the owner: Aritzia is an innovative women's fashion retailer. Each season, we curate a unique collection of…read morebeautifully designed clothes that are on trend, high quality and of good value. Our clothing, distinctive store design and personalized customer service are the core of what we do. We develop our own brands, treating each as an independent label with its own creative team and aesthetic. As a group, they have a few things in common: an effortless appeal, a focus on fit and an of-the-moment point of view. We sweat the small stuff. It's why we search out the best mills and factories around the world. It's why we consider (and reconsider) every last seam, pleat and button. It's why our clothes look and feel so good.

Disappointing customer service - bought a two piece suit and after specifically asking the sales…read morelady to check if the suit was complete, the trousers were missing when I opened the bag at home. Had to spend almost half hour to go back to the store and the lady there just apologized with no compensation offered and just making excuses. I would not recommend the store

Got a dress about 15 days before Eid. Wore it for 2 hours on Eid. A week later put the dress on…read moreagain when the beads started falling. I sowed 2 beads on my own since I had to be at a get together at my friend's place. At this point I had no intention to return the dress. At the party more beads kept falling at which point I took off the dress to wear something else. When I came back today the customer service lady Shaista accused me of wearing the dress multiple times and bringing it back only when I realised it can't be fixed. She also said the dress was stinking and that other customers who bought that piece had no issues with it implying that for some mistake of mine the beads were falling. I was a regular customer with Junaid Jamshed and never returned or even exchanges a single piece in the past. It's disappointing they have no respect for their regular customers also and accuse them of being dishonest. What could have been simple exchange was turned into an ego clash by the customer support lady Shaista. I left the damaged piece with them and did not even bring it back with me. I don't want their money or merchandise that's why I did not ask for an excange or a refund too. Atleast I hope it proves to Shaista I did not want to mint any undeserved benefit from them like she implied. The dress was worth 200 dollars. Accusing was based solely on assumption of what she thought happened.