I had used this shop previously and had work done without issue, which is why I trusted them with such a major repair. Unfortunately, after this experience--and especially after dealing directly with the owner--I will not return and cannot recommend this business to others.
The shop was paid approximately $17,000 for the work performed. Despite the owner's response implying otherwise, the attempted credit card dispute was done paying 5,000 on top of the 12,0000 driving the truck home and oil leaking all over my driveway, it was unsuccessful and they received their payment.
My original review was actually quite restrained. I didn't detail every issue because my intention wasn't to damage a small business; it was simply to share my experience. The truck was there approximately three months after we were initially told 6-8 weeks, the final cost was significantly higher than the highest amount originally discussed, we experienced repeated delays at pickup, and after driving the truck less than 10 miles home, it had to be returned to the shop.
The shop arranged the towing company that damaged our tonneau cover during that return trip. We were promised it would be replaced, and it still has not been.
What ultimately changed my opinion of this business was how the situation was handled afterward. Rather than acknowledging that our experience fell short, the owner's public response characterized our expectations as "unrealistic" and disclosed details about our transaction while presenting several events very differently from how they occurred.
I don't expect a business to be perfect. I do expect professionalism, communication, accountability, and follow-through--especially after spending approximately $17,000.
Based on my experience with both the repair process and the owner afterward, I would not bring another vehicle here, and I would caution others considering a major repair to make sure estimates, authorizations, timelines, and promises are documented in writing. read more
